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United States
... •Configured Voice ports and Dial peers on the call manager for the VOIP call to reach remote destination. •Focused on working with Cisco Channel partners to build practices around Cisco ACI and Nexus 9K. •Worked with Cisco Nexus 2148 Fabric Extender ...
- 2019 Mar 18
United States
... operational metrics Core Competencies Client Relationship Management ● Operations ● Billing Coordinator ● Telecom ● Digital Voice/Video/Data ● Video ● Training ● Management ● Business Development ● Client Retention ● MACD ● NOC Operations ● Sales ...
- 2018 May 07
United States
... Developed IVR solutions, Predictive Dialers, Voice Recorders, Inbound Outbound call queue manager. Worked on F5 BIG-IP 11050, 8950 to perform load balancing. Managed Smart Center Check Point management server (Smart View Tracker). Managed Check ...
- 2018 Mar 21
United States
... Prepare and manage voice scripts, recording & implement both English & Spanish voice slots to production. Use Nice & ClickFox reporting to prepare to analyze areas of concern within the IVR production application. Perform QA/UAT testing for all ...
- 2018 Mar 19
United States
... Hands on using crimp tools, punch down tools to punch cables to the 110 data/voice blocks. Communicating and escalating tickets with service providers for network outage issues. Monitoring Network infrastructure using SNMP tools HP NNM, Solar winds ...
- 2018 Mar 05
United States
... Integrated Voice Response (IVR) programs and completed intervention of Field Care Manager (FCM). ●Trained new employees and conducted outreach via telephone, aiding member variety of assessments and providing appropriate interventions to optimize ...
- 2018 Mar 01
United States
... Voice and Video over IP: Cisco, Nortel, Avaya, Toktumi, Vonage, Google Voice, and Skype. Video: Cisco, Polycom and Picturetel. Acronis TrueImage, Norton Ghost, Hard Drive Copy Pro, and Windows 7 imaging. Remedy Action Request v5.0, Heat, Intuit ...
- 2018 Feb 22
United States
... Wide Area Networking -- Laser Jet / Desk Jet Printers (HP, Canon, others) -- Servers / Raid Arrays -- Routers / Switches / Hubs -- Voice Network Switches (Lucent, Nortel, NEC) -- Smart Phones (iPhone, Android) I am familiar with the installation, ...
- 2018 Feb 20
United States
... Project: IAM Implementation Description: Aircel is an Indian mobile network operator headquartered in Gurgaon(India) that offers voice and 2G, 3G and 4G data services. The Oracle IDAM security solution will provide a framework for integrating ...
- 2018 Feb 15
United States
... Postal Service 1987 to 2008 Window Clerk, 6 years Mail Handler, 6 years Letter Carrier, 9 years Relief supervisor as requested Print, Radio and Television Media 1980 to 1988 Videotape, edit, and voice over local sporting events Wrote Copy for on air ...
- 2018 Feb 15