Sales Management

Eve Lenhart

** ********* ***** ● Dover, DE ***** ● 302-***-**** ● ***.*********@*****.***

Operational Sales Professional

Business minded individual with 15 years of strategic account management experience in a business to business environment – Operational Sales executive with excellent history of developing strategy and translating it to action - Result-oriented driven team leader with a proven track record of exceeding sales and operational metrics

Core Competencies

Client Relationship Management ● Operations ● Billing Coordinator ● Telecom ● Digital Voice/Video/Data ● Video ● Training ● Management ● Business Development ● Client Retention ● MACD ● NOC Operations ● Sales Presentations ● Strategic Planning ● Collections ● Client Care

Professional History

Comcast / XFINITY Communications, Dover, DE (2006 to Present)

Operations Coordinator/Product Sales Support & Analysis

Senior Coordinator Supporting Strategic Top Mid-Atlantic Accounts 500+ Units

Key Responsibilities

Responsible for management, development and growth of top 100 VIP accounts in Mid-Atlantic

Collect data, manage and publish management metrics, fiscal reporting, projects in work/completed, site surveys, projections and forecasts

Coordinate and project manage installation of Comcast business services both on national and local accounts

Liaison for escalating and facilitating communications between client and other Comcast departments

Perform month end reporting for billing, delivery, ticketing and performance of high touch clients

Assist with collections in accounts receivable management of named accounts.

Work closely with sales teams to develop and expand new services in named accounts

Provide training to internal Comcast teams to unify approach with customer base

Assist upper level management on special assignments

Responsible for being a SME in the organization on systems, process and reporting

Constantly achieve and exceed bonus program

Top ranking in employee review process year over year

Eve Lenhart

50 Nanticoke Drive ● Dover, DE 19904 ● 302-***-**** ● ***.*********@*****.***

Comcast / XFINITY Communications, Dover, DE (2003-2006)

Customer Account Executive

Key Responsibilities

Call Center Specialist handling inbound phone calls for billing and new cable services

Top performer month over month for new and add-on sales for Comcast clients

Exceeded all call center metrics by 15%

Team Lead responsible for performance reviews of new team members

Coordinated with other team leads to resolve cross-team issues

Volunteered for several Comcast activities by taking on extra work to help marketing and collections.

Participated and actively supported company outreach programs -- USO, United Way, Comcast Cares Days, Holiday Planning Committee and Picnic Committee

.

Education

Master of Business Administration, Finance (2010) Cum Laude

Capella University, Minneapolis, MN

BACHELOR of Science, Business Leadership & Management, (2008) Cum Laude

Capella University, Minneapolis, MN

Additional Experience

Manager, Crown Theaters, Annapolis, MD (2000-2003)

Owner/Operator, Nails by Eve, Annapolis, MD (1995-1998)

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