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IT Support Specialist

United States
February 20, 2018

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Daniel K. Gabbett

**** ******* **.

Tuscumbia, AL 35674-4506


OBJECTIVE: To obtain a responsible PC/Network support position within the IT department of a growing and successful company. I have a strong customer service background in addition to my extensive technical skills, which makes me quite personable in this field. I do not rest until my customers are satisfied with my performance and solutions!



-- Computer Desktops, Workstations (IBM, Mac) -- Laptop Computers (Dell, Compaq, AST, HP, IBM)

-- Local and Wide Area Networking -- Laser Jet / Desk Jet Printers (HP, Canon, others)

-- Servers / Raid Arrays -- Routers / Switches / Hubs

-- Voice Network Switches (Lucent, Nortel, NEC) -- Smart Phones (iPhone, Android)

I am familiar with the installation, maintenance and support of all major peripherals including, but not limited to, printers, scanners, microscopes, cameras, fax machines, AIO, video conferencing hardware and many more.


Operating Systems:

-- MS Windows - All Versions (Server and Workstation) -- UNIX (Various flavors)

-- MacOS through 10.x -- Novell NetWare through 4.x -- AS/ 400 -- Linux (Various flavors)

Applications and Utilities:

-- MS Exchange Server (through 2008) -- MS Pro Office Suite (through 365) -- Lotus Notes/Domino Server (R4 and R5) -- Adobe Acrobat (Through X)

-- SAP -- QuickBooks

-- MAT Lab -- Solidworks

-- Zygo -- MS Project

I am very familiar with installation and use of numerous operating systems, networking protocols and software packages. The above list is a select representation of those I have the most experience and expertise with.


MarketSource – Florence, AL – Technology Sales Specialist 11/2014 – 2/2015

-- Brand Ambassador for Hewlett Packard

-- Worked side by side with Sales Associates at Office Depot and Best Buy selling HP products

-- Trained employees of Office Depot and Best Buy on HP products

-- Demonstrated HP products for customers at Office Depot and Best Buy through Relevancy Events

-- Sold other brands of technology products when Sales Associates were busy with other customers

PC Connection – San Jose, CA - PC Moves Technician 3/2014 – 5/2014

-- Moved computer and other electronic equipment for client (Qualcomm) from floor to floor, building to building and site to site

-- Supervised team of 15 temps in mass move project of over 500 PCs, workstations and other electronic equipment from floor to floor and building to building

-- Supervised team of 10 temps in mass phone switch over project from one type to another. Over 1000 phones were swapped out.

-- EWaste cataloging and disposal

Perficio-Micro, LLC, Hollister, CA – IT Consultant 1/2014 –3/2014

-- Helped build Unbuntu cluster server from the ground up

-- Helped principal make decisions on productivity software packages

-- Troubleshoot LAN/WAN issues for corporate network

-- Provide technical support both onsite and remotely

Jenoptik Optical Systems, LLC, Huntsville, AL – IT/Network Administrator 6/2003 – 6/2013

-- Took over all aspects of IT for company going through major personnel changes

-- Upgraded outdated company network infrastructure

-- Created and enacted new internal support procedures

-- Upgraded telephone system at the same time successfully negotiating contract for lower monthly bill

-- Restored confidence in an IT department that had lost sight of its goal of servicing its customers

-- Cut IT budget by over 50% at the same time helping to increase the company's productivity

Research International, Phoenix, AZ – Systems Support Technician

10/2000 – 5/2002

-- Exchange Administrator

-- Help Desk Administrator

-- Backup to network and telecom administrators

-- Provided various levels of support for 6 platforms

Ugly Duckling, Inc., Phoenix, AZ – Help Desk Analyst

8/2000 – 9/2000

(Contract Position)

-- Technical support through phone and e-mail for 77 used car dealership lots in 8 states

-- Help desk support phone calls included troubleshooting through Tier 2, some Tier 3

-- Assigned calls unable to rectify to local techs

-- Various technical projects when not answering calls included laptop configuration and hardware testing -- Provided needed expertise in seasonal position

SEMI (Semiconductor Equipment and Materials, International), San Jose, CA 5/1997 – 6/2000 SR PC/Network Specialist

-- 24/7 support of users and equipment from around the globe

-- Integral member of team that set IT policies and procedures

-- Lotus Notes Administrator

-- Laptop guru, mobile user education and support

-- Innovator in practices involving configuration and uses of technology

-- Backup to network and telecom administrators

Stanford University, Graduate School of Business, Palo Alto, CA – PC Support Specialist 1/1997 – 4/1997 (Contract Position)

-- Configuration of new library computers (100+) and LAN

-- Hardware and software support for faculty and students

-- CPU and memory upgrades to over 50% of faculty

-- Helped to lay foundation for migration to Windows NT (from WIN95) for user nodes

Empart Technologies, Foster City, CA – Network/PC Administrator 8/1996 – 1/1997 (Contract Position)

-- Responsible for day-to-day maintenance of 50+-node network

-- Created domain and e-mail accounts for users

-- Configured PC’s for specific user needs

-- Handled requests for new hardware and software

-- Troubleshooting and repair of hardware

-- Performed backups

Storm Primax, Mountain View, CA – Technical Support Specialist 1/1996 – 5/1996 (Contract Position)

-- Answered telephone calls and e-mail from around the world in support of various hardware and software products -- Issued RMA’s

-- Tracked down missing packages going to and from the company

-- Established a “can-do” reputation in customer service oriented position

Orbitek Engineering, Inc., Santa Clara, CA – MIS Administrator 8/1995 – 12/1995 (Contract Position)

-- Part of the LAN installation and maintenance team

-- Utilized innovation during Windows ’95 rollout

-- Trained employees and remote site vendors on software utilization

-- Performed regular system maintenance, software installations, system upgrades, technical support, user requirement analysis

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