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Customer Service Professional Experience

United States
February 15, 2018

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**** ******** *****, ******, ******, 89436 H (775) ***-**** C (530) ***-****

Professional Summary

Accomplished career postal employee with experience in every facet of mail and package processing and delivery systems. Successful track record in exceptional customer service including escalated one on one problem resolution in person and via telephone.


Supervision of line level employees to meet deadlines for efficient and timely mail distribution

Achieved regular success upselling postal products to customers in retail environment

In relief of regularly routed letter carrier, successfully delivered mail and packages within established guidelines

Oversaw closing operations including balancing daily financials up to $60,000 per day and incoming inventory of postal stamps

Ensured all internal financial audits were properly prepared and successfully completed

Managed daily communication, one on one or in groups settings, ensuring proper understanding of objections and goals

Liaison with local media to present Postal Service in positive light; acted as proctor in classroom setting for postal service entrance exam

Professional Experience

U. S. Postal Service 1987 to 2008

Window Clerk, 6 years

Mail Handler, 6 years

Letter Carrier, 9 years

Relief supervisor as requested

Print, Radio and Television Media 1980 to 1988

Videotape, edit, and voice over local sporting events

Wrote Copy for on air personalities

Newspaper articles for various publications, emphasis on sports


Lassen College, Susanville, California, Journalism Major/School Newspaper, Sports Editor

Holy Names University, Oakland, California, Journalism Major/School Newspaper, Sports Editor

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