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Pineville, MO, 64856
... • Conducted team coaching and training to improve response times, accuracy in messaging, and tone consistency during customer communications. • Liaised with upper management to communicate trends in client feedback, contributing to long-term service ...
- May 21
Cleveland, OH
... Integrated various communication channels (e.g., live chat, SMS, social media platforms) into a unified interface for customer service representatives, improving agent productivity and response time. Partnered with cross-functional teams to define ...
- May 21
New York City, NY
... WORK EXPERIENCE CVS Health Remote Customer Service Representative Feb 2022 - Dec 2023 • Managed inbound communications, connecting members with appropriate benefits and external resources. • Assessed client needs and communicated relevant Employee ...
- May 21
Burlington, NJ
... • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns. • Resolved conflicts between tenants regarding noise, encroachments and parking. • Used Appfolio to keep record of financial ...
- May 21
Laurel, MD
... Communication Support: Act as a point of contact for internal and external communications, including handling inquiries, directing calls, and distributing correspondence; Provide administrative support to various projects, including maintaining ...
- May 21
Oswego, IL, 60543
... FR2 • Testing Tools: QXDM, QCAT, QPST, Wireshark, Snapper, ETS, XCAL • Network Simulators: Spirent LTS and HLTS, Anite 9000, R&S TS-LBS, Agilent E6474A • Programming & Scripting: Perl scripting, Python, Linux/Unix environments • RF Testing: TEMs ...
- May 21
Delray Beach, FL
... come from referrals and repeat business, commitment to de- liver highly personalized service, stays on the cutting edge of technology, seeking solutions from research, market intelligence, and communications that help guide clients and customers. ...
- May 21
Downingtown, PA
... Advised leadership on various business strategies: educational programming, leadership communications & styles, HR practices, employee & customer training, customer relationships. Redesigned processes across the enterprise to facilitate faster & ...
- May 21
Chicago, IL
... UScellular, Chicago, IL 08/1996 – 02/2021 Senior Manager, Direct Marketing, 10/2015 – 02/2021 Owned the strategy development & implementation of all customer acquisition and lifecycle communications. Ensured compliance with CAN-SPAM and TCPA ...
- May 21
Sisseton, SD
... As an IBM certified instructor, I continued to train adults on the IBM Rational product line, Rational Unified Process, Project Management, Requirements Management, OOAD and more. I developed 10-week Object Oriented Development bootcamp along with ...
- May 21