Customer Service Representative

Fatima Jawara

***************@*****.*** 929-***-**** Bronx, NY

SUMMARY

Experienced Customer Care Representative with expertise in telephonic support, customer assistance, and outbound calls. Proven ability to de-escalate situations, maintain compliance, and ensure confidentiality. WORK EXPERIENCE

CVS Health Remote

Customer Service Representative Feb 2022 - Dec 2023

• Managed inbound communications, connecting members with appropriate benefits and external resources.

• Assessed client needs and communicated relevant Employee Assistance Program services and resources.

• Conducted research to identify and validate suitable providers, ensuring accurate documentation and confidentiality compliance.

• Scheduled appointments and participated in team activities to support effective service delivery.

• Increased customer satisfaction scores from 60% to 70% daily. Essen Medical Associates New York

Front Desk Representative Sep 2021 - Feb 2022

• Welcomed and assisted patients, ensuring a positive atmosphere and addressing inquiries with professionalism.

• Managed patient check-in and check-out processes, maintaining accurate records and efficiently handling copayments.

• Coordinated appointment confirmations, facilitated primary care provider conversions, and supported administrative tasks, including transportation arrangements and office equipment maintenance. Walgreens New York

Customer Service Associate Jul 2018 - Aug 2021

• Delivered high-quality customer service by addressing inquiries, resolving complaints, and facilitating a positive shopping experience.

• Concise and Focused Strive to deliver exceptional customer experiences, measured through feedback surveys

• Managed cash transactions with accuracy and efficiency

• Contributed to store operations by maintaining cleanliness, restocking shelves, and assisting in inventory management through regular stock checks and reporting discrepancies

• Accomplish a high rate of customer sign-ups for the Walgreens loyalty program EDUCATION

Bronx Regional

High school diploma

Bronx, New York

Jun 2016

SKILLS

Solution Oriented Professional • High Achiever • Skilled Collaborator • Customer Service • Organizational Skills • Telephonic Troubleshooting • Computer Literacy • Product Knowledge • CRM Software Proficiency • Microsoft

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