Operations Manager Property Management

MARTHA KRAMER

**************@*****.*** 856-***-**** Burlington, NJ 08016

OBJECTIVE Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 200 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.

SKILLS • Fair housing policies

• Property tours and inspections

• Move-in coordination

• Property Management Systems Knowledge

• Contract Review And Recommendations

• Lease oversight

WORK HISTORY Operations Manager TerraVestra Property Management - Cherry Hill, NJ 07/2018 - CURRENT

• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

• Resolved conflicts between tenants regarding noise, encroachments and parking.

• Used Appfolio to keep record of financial transactions and rental applications.

• Administered operations to handle needs of more than 200 tenants across 150 property units.

• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

• Kept meticulous records of all correspondence between management and tenants. Operations Manager Bernadette Perry & Son - Pittsburgh, PA 01/2005 - 01/2015

• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Verified compliance with best business practices throughout organization.

• Handled over 250 calls a day.

Operations Manager Mantle Real Estate - Mill Hall, PA 01/1999 - 01/2005

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control

• Established work priorities to meet contractual obligations for schedule and installations

• Reduced delinquent rent by 74%

EDUCATION University Of Pittsburgh, Pittsburgh, PA 06/2003 Bachelor of Science: Business Management

CERTS. • Certified Apartment Manager, TerraVestra Property Management - 2020-2021

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