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Columbus, OH
... Education Oval International College Bachelor of Science – Information Technology Experience JCPenney distribution center : Warehouse associate 4 years YES LOGISTICS DELIVERY SERVICE PARTNER 1year Spectrum/Time Warner : Tech & Customer Support ...
- Aug 20
Columbus, OH
... Was also a member of the marching band as well as a member of “The youth leaders of tomorrow” city wide honor student committee ITT Tech Hilliard, Ohio June 2007 – May 2008 Studied CADD as well as business fundamentals. Completed courses in ...
- Aug 15
Columbus, OH
... Procured cybersecurity tools (Veeam, Bitdefender, Microsoft), provided Tier 1–3 technical support, and reduced recurring ... chatbot on the Student Tech Support website to automate responses, reducing support load and improving response times. ...
- Aug 15
Columbus, OH
... 07/2017 – 10/2022 Provides Tier 1, Tier 2, and System Administration support to personnel on-site and remote by responding to trouble tickets and tracking Service Level Agreements (SLAs). Answer internal incoming calls from financial advisors ...
- Jul 30
New Albany, OH
... 3.1 Implementation oCC UCOP 3.2 Implementation oSAR Monitoring and Execution (WatchKeeper Program) oVTS AIS v1.7.30 oVTS APAP Tech Refresh oVTS CANUS Radar Sharing for Integrated Maritime Domain Enterprise/Coastal Surveillance System (IMDE/CSS) oVTS ...
- Jul 30
Powell, OH
... Worked with the tech team to build data models in SQL Server combining different reports in SFDC and created an automated process for updating these data sources in SQL Server. These reports track values and performance of Marketing Campaingns, ...
- Jul 29
Columbus, OH
... BLN Tech Club DMCC - Dubai, United Arab Emirates September 2022 - August 2023 DATA ANALYTICS LEAD SQL, Python, Excel, Tableau, Power BI, AWS, TradingView (Technical Analysis) • Played a key role in the migration of data ensuring data dictionaries, ...
- Jul 29
Columbus, OH
... probed for and confirmed understanding of requirements or problem ● Provide phone-based resolution of complex technology problems using 3rd tier resources (e.g., developers, vendor representatives, etc.) ● Once Customer issue was resolved Transition ...
- Jul 28
Columbus, OH
... ●Provide Tier 1 level troubleshooting to Metro PCS Mobile Authorized Dealers and/or customers for network connectivity, software issues, or billing issues; if necessary, escalate to Tier 2. ●Educated both Dealers and Customers about Metro PCS’ ...
- Jul 27
Columbus, OH
... • Partnered with internal teams, including tech trainers, to ensure proper assistive device training. • Conducted business-to-business outreach, engaging with medical and legal organizations. Administrative Assistant, Philadelphia Youth Network ...
- Jul 26