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Ohio State, OH, 43210
... Collaborated with cross-functional teams in Agile/SCRUM environments, contributing to all phases of the Software Development Life Cycle (SDLC) and facilitating effective communication and problem-solving. Stayed abreast of the latest SQL Server ...
- Dec 16
Columbus, OH
... EDUCATION Franklin University – Columbus, Ohio Master of Science in Business Analytics January 2025 PROJECTS Procurement Analytics & Supplier Performance Optimization ● Designed and implemented a centralized supplier performance dashboard using SQL, ...
- Dec 12
Columbus, OH
... • Created and maintained QA scorecards, audit reports, and performance dashboards to track agent accuracy and call quality over time. • Played a key role in calibrations and quality review sessions, ensuring consistency and fairness across ...
- Dec 12
Sunbury, OH
... Master of Arts in Executive Leadership: 2016 Liberty University – Lynchburg, VA – Graduated Cum Laude Bachelor of Arts in Security Management: 2013 American Military University – Charles Town, WV – Graduated Magna Cum Laude PROFESSIONAL DEVELOPMENT ...
- Dec 10
Hilliard, OH
... Platforms Due Diligence & Risk Monitoring Process Improvement & QA Support Banking & Financial Records Management Customer ... University, Boulder, CO Education Master of Arts, Lesley University, Cambridge Bachelor of Arts, Hobart College, Geneva
- Dec 02
Columbus, OH
Delores Benning *********@*****.*** 614-***-**** SUMMARY: Quality Assurance (QA) professional with extensive experience in ... Authored master test strategies, plans, and scripts following SDLC best practices. McKesson – Relay Health, Columbus, OH ...
- Dec 01
Columbus, OH
... SKILLS AND TOOLS Certifications Project management certification, Scrum master certification Project Management Tools MS ... comprehensive BRDs, FRDs, use cases, acceptance criteria, and gap analysis documentation to guide development and QA teams. ...
- Nov 26
Columbus, OH
... completed QA and UAT testing for releases on the company’s main hub app, Adviceworks. • Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and ...
- Nov 21
Columbus, OH
... as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA. ... Experience in Implementing Pick lists, dependent pick lists, lookups, junction objects, master-detail relationships, and ...
- Nov 19
Columbus, OH
... S.), School Psychology Master of Arts (M.A.), Psychology Marshall University Graduate College, South Charleston, WV NASP Approved Program Current GPA: 3.64 May 2021 Praxis 5545 Severe and Profound Applications Score 175 August 2007 Intervention ...
- Nov 18