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Call Center Amazon Connect

Columbus, OH, 43291
... Accomplishments: Transitioned cxLoyalty call center platform including call recording, inbound/outbound call routing for many of line of businesses, and Cisco IVR from the Avaya phone system to AWS Amazon Connect cloud. Transitioned from NICE Call ... - May 19

Information Technology Project Coordinator

Columbus, OH
... Acted as weekend primary on-call person. Unigroup Inc., - Lead Computer Operator February. 1999 - February. 2000 Monitored the IBM and UVL mainframes as well as all peripheral devices. Detect, analyze, and reported software and applications related ... - May 19

Human Resources Employee Relations

Columbus, OH
... Cost Controls Employee Development & Training Employee Opinion Survey – Action Plan Activities/Follow Up Multi-site fulfillment and call center start-up & expansion experience (domestic and international) Human Resources Director Jan 2024 - Present ... - May 17

Case Manager Rn

Lewis Center, OH
... REGISTERED NURSE RN Mar 2022 - Aug 2023 Lima Memorial Health System Lima, OH, USA Home health nurse as LPN AND RN Case Manager LPN LICENSED PRACTICAL NURSE Mar 2021 - Mar 2023 Gale Healthcare Solutions Lima, OH, USA LPN at LTC facility's, psych, ... - May 16

Project Management Information Technology

South Bloomfield, OH
... 360 for field staff Installed new computer network at new site location Managed Ring Central VoIP phone system with multiple call centers ADENA HEALTH SYSTEM – Chillicothe, OH Field Services Engineer 2018 – 2023 Multimedia Coordinator 2015 – 2017 AV ... - May 15

Registered Nurse

Pataskala, OH
... Maintained the contract nurses for the facility when there was a nursing shortage and worked with those 49 employees along ... Education, staffing, covering call offs, work alongside the staff as a working manager, preceptor, training, Patient/Family ... - May 15

Organizational Leadership Operations Management Strategic Planning

Galena, OH, 43021
... Through AI-driven support enhancements and a 24/7 self-service platform, we achieved a 30% reduction in call volume and over $1 million in incremental revenue through personalized upselling. Prior to that, I served as Director of Customer Service at ... - May 14

Network Security Engineer

Columbus, OH
... NETWORKING SECURITY SKILLS & COMPETENCIES •Networking Technologies and Protocols: Ethernet, TCP/IP, VLANs, IP Routing (OSPF, EIGRP, BGP), QoS, Cisco ISE, Voice over IP systems such as Cisco Call Manager, SD-WAN, Load-balancers. •Firewall ... - May 14

Customer Service Medical Billing

Columbus, OH
... All of these also include detailed note taking of every phone call and sending escalation emails for charges that need to be rebilled or reviewed due to discrepancies or complaints Remote Admissions Representative Ultimate Medical Academy-Remote ... - May 14

Network Engineer Active Directory

Columbus, OH
... • Improved Client satisfaction by troubleshooting and resolving VOIP issues from past implementations which consisted of various versions of call manager, gateways and switches. - May 13
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