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Marietta, GA
... • Integration of ITIL practices • Operational Assessments of current strategies and plans • Comprehensive change management • Testing programs including Unit, Stress, Integration, Validation Acceptance, User Acceptance, and Regression •Training and ...
- Apr 26
Cumming, GA
... ●Followed ITIL process for all the SQL related tasks. ●Creating logins and assigning proper permissions to the created logins, mapping logins to the database users and granting appropriate permissions, including orphan users fixing. ●Creating ...
- Apr 11
Marietta, GA, 30062
... CERTIFICATIONS Project Management Professional Lean Six Sigma Green Belt Certified SaFE Scrum Master Certified SaFE Scrum Master iTIL Foundations Certified Scrum Master EXPERIENCE M2A2 (01/24 - present) Atlanta, Georgia Owner/Principal ·Project ...
- Apr 10
Sandy Springs, GA, 30350
... Responsibilities - Responsible to deliver quality service to manage the 24x7 production support operations as per ITIL framework - Release management - Implemented Lean Tenets to reduce defects slippage and ensure quality. - Enhanced the PMO process ...
- Apr 08
Smyrna, GA
... KEY COMPETENCIES Project & Program Management Team Leadership Product Management SAFe Agile Project Management Office Agile Delivery (kanban, scrum) Digital Transformation ITIL Devops Master Data Management Strategic Planning Continuous Improvement ...
- Apr 05
Atlanta, GA, 30327
... Created tickets using solar winds, updated, resolved, and closed tickets to include incident and problem management support following the outlined ITIL processes. Password reset, Profile creation ●Created tip sheets for use post go live Cerner ...
- Mar 31
Marietta, GA
... • Manage applications and services using Service Management Catalog (ServiceNow) per (ITSM) and (ITIL) best practices. • Create User and Customer experience surveys, review feedback with team and act accordingly. • Study and enhance user experience ...
- Mar 30
Cumming, GA
... Technologies and Platforms: Python, Java, HTML, Cloud Services, Virtual Desktop Infrastructure, Managed Network Services Voice over IP (VOIP), ITIL Process Creation & Management, HP Service Manager, Jira, Identity Access Management, (IAM,) Zero ...
- Mar 14
Cumming, GA, 30041
... Operational Excellence Apprentice Certification (2012) Technical Skills and Methodologies – MS Office, Excel, Word, Access, PowerPoint, Outlook, Visio, MS Project, Service Now, PMBOK, Six Sigma, Lean, Operational Excellence, ITIL, Lewin Social Media ...
- Mar 03
Alpharetta, GA
... Proficient in ITIL-certified process governance with expertise in setting up and unifying Incident, Problem, and Change processes. Strong stakeholder management and negotiation skills for implementing effective processes across multiple companies. ...
- Feb 23