DAVE MILLER

Atlanta, Georgia 404-***-**** ad4s40@r.postjobfree.com linkedin.com/in/dave-miller-68467a1

PROJECT / PROGRAM / PORTFOLIO MANAGEMENT

Delivery leader specializing in helping companies follow their strategic direction by analyzing business objectives and parsing those objectives into distinct, achievable implementation steps. Collaborate with business and technology to develop strategic roadmaps and implementation plans in support of business solutions. Experience delivering projects in multiple industries including financial services, automotive, and pharmaceutical in both consulting and full-time roles.

KEY COMPETENCIES

Project & Program Management Team Leadership Product Management SAFe Agile

Project Management Office Agile Delivery (kanban, scrum) Digital Transformation ITIL Devops

Master Data Management Strategic Planning Continuous Improvement Data Conversion & Migration

PROFESSIONAL EXPERIENCE

Elavon, Inc. (U.S. Bank), Atlanta, GA 2021-2023

Group Product Manager, North America Point of Sale (POS)

Led a team of 12 responsible for analyzing, identifying, defining, and overseeing the implementation of new products and services using a Scaled Agile Framework (SAFe) in the POS space in support of North American merchant services.

Product owner for cross-functional team responsible for the introduction and implementation of Android based POS terminals. Initiative successfully delivered with an adoption rate of 10,000 transactions in the first three months and $1,000,000 in transaction dollars in the first 30 days.

Product owner for the Legacy Terminal Replacement effort. This effort included replacing approximately 150 thousand older POS devices which were coming to their end of service and end of compliance lives. This initiative removed outdated, unsupported POS terminals from our customers, replacing them with better supported and more flexible (product offerings) android-based models.

Led cross-functional team to research, analyze, and select an additional Android based vendor (Castles Technology) for the Elavon terminal product offerings. The addition of this vendor provided critical supply chain relief while also increasing the number of products and services available to our customers.

Product owner for monthly, quarterly, and annual releases on two vendor supported POS terminal product lines. Increased release throughput by 25% while reducing initial testing defects by 20%.

Ernst & Young (EY), Atlanta, GA 2013-2021

Senior Manager

Formerly BPM Specialists, Inc. became EY through an acquisition in 2014. Senior Manager in the Automation Practice responsible for leading client engagements defining and implementing digital transformations. Managed account relationships, pursuit opportunities, and practice competencies, to include recruiting, project management, talent management, and delivery center management.

Led a 37-person team providing implementation projects using agile delivery methods to a major client in the pharmaceutical industry. Successful delivery reduced product testing cycle by 12% while improving process transparency and product testing documentation.

Implemented support services using onshore and offshore teams based on Information Technology Infrastructure Library (ITIL). Initiated devops model for ongoing delivery. This support initiative led to a 15% reduction in support costs while increasing daily support coverage times by 33%.

Led the Pega implementation program in support of a business transformation program using kanban agile methodology for a client in the automotive auction space. This two-year effort included numerous projects, 20 EY team members, and coordination with client technology and business teams. The results of this program led to a 10% improvement in throughput and reduced non-payment issues by over $30,000 per month per site.

Implemented Project Management Office (PMO) for the practice to improve the monitoring and delivery of initiatives to our 30+ clients. This resulted in a 12% reduction in staffing needs and a 15% reduction in the average time to deliver client projects.

Atlantic Data Services Financial Services Consulting (ADS), Boston, MA 2012-2013

Senior Vice President, Delivery

Field Operations Manager for consulting services, responsible for delivery of all services. Managed 28 consultants delivering services for numerous clients.

Approved and supervised all projects for the delivery of services to clients.

Assisted business development team with the sales cycle.

Managed all operations staffing including hiring and assignments.

Stibo Systems, Atlanta, GA 2010-2012

Vice President Services and Support for the Americas

Managed a 32-person professional services team responsible for delivery, support, and custom development of the STEP Software product to a client base in North and South America.

Implemented PMO and agile delivery techniques resulting in a 17% reduction in staffing needs per delivery project while maintaining delivery timelines.

Initiated business development support process to shorten sales cycle and improve delivery estimates.

SunTrust Bank (now Truist), Atlanta, GA 2003-2010

Strategic Program Lead

Managed strategic business and IT programs for the bank.

Managed 25-person infrastructure PMO responsible for the delivery of all technical infrastructure projects ranging from moving data centers to branch openings, to the annual laptop replacement.

Implemented Pega software in support of Criticized Loan Asset Reporting.

Managed the implementation of the bank imaging system based on FileNet software. This resulted in a 30% reduction in the use of paper forms used in the mortgage approval process.

Managed the deposit and consumer card workstream.

Managed the payment card industry (PCI) compliance program.

ADDITIONAL RELEVANT EXPERIENCE

BroadVision, Atlanta, GA

Practice Director, Southeast Professional Services

Atlantic Data Services (ADS), Atlanta, GA

Engagement Manager, Strategic Programs

Wachovia Bank (now Wells Fargo), Atlanta, GA

Manager, Strategic Programs

U.S. Army

Captain, 101st Airborne Division and 1st Battalion/75th Ranger Regiment

EDUCATION

Executive Master of Business Administration (MBA)

Georgia State University, Atlanta, GA

Master of Arts (MA) Management

Central Michigan University, Mt. Pleasant, MI

Bachelor of Science (BS) Engineering

U.S. Military Academy, West Point, NY

CERTIFICATIONS

Project Management Professional (PMP)

Project Management Institute

Information Technology Infrastructure Library (ITIL) Foundations Certified

Council for Service Management Education

Pega Certifications, Pegasystems, Inc.

Pega Business Architect v. 7.2

Pega Decisioning Consultant v. 7.4

Pega Certified Data Scientist v. 8

Professional Leadership Program

Babson College School of Executive Education

Contact this candidate