Helpdesk Resumes

Vietnam
... • IT Helpdesk RAG Chatbot: Deployed a locally-run chatbot utilizing RAG (Retrieval- Augmented Generation) architecture to assist employees with IT issues, ensuring data privacy and fast query resolution. • Health Insurance Data Automation: Automated ... - Apr 17

Austin, TX
... * Worked with Helpdesk and Site techs in resolving critical issues. * Managed PDC & BDC servers on the NT Domains and performed user administration. * Involved in monitoring performance and tuning on application servers using various tools and ... - Apr 17

Van Nuys, CA
... Technical helpdesk, phone, email and IM, desktop support, troubleshoot break/fix and resolve issues with laptops / desktops running windows. SQL Database maintenance, XML, HTML exports, install and implement software packages, Networking, Basic ... - Apr 16

Jacksonville, FL
... •Migrated applications from legacy MFA to passwordless flows, cutting authenticationrelated helpdesk tickets by 30%. •Delivered 40+ new SAML/OIDC integrations using PingFederate, improving onboarding speed and reducing manual configuration work. ... - Apr 16

Cincinnati, OH
... Fork Truck Driver Certificate Damming in philosophy SAP Training Certificate Dell Certified HP Certified PC /Printer Professional Experience: Cigna\ Mind Lance Jan 7 2026 -Mar 10 2026 Desktop Support • Monitor Helpdesk ticketing system ServiceNow. ... - Apr 16

Garland, TX
... · Setup more than 200 VOIPS, 400 computers, maintain SIPR, NIPR, and CENTRIX helpdesk with troubleshooting, operating, maintain, and installing software on computers, and equipment in a tactical operations center/ network operation center. ... - Apr 16

Florence, AL
... risk and security specialist Analyze suspect orders and account applications Assist in running the trouble ticket systems and helpdesk Execute critical thinking Manage 40-80 Zendesk and Intercom help desk tickets daily Case Management, August 2010 - ... - Apr 16

Alameda, CA
... o Update third-party applications using PowerShell remediation scripts ● End-User Support: o Coordinate with HR, User Managers, and outsource helpdesk services to ensure on-board users receive proper tools and required applications. o Provide white ... - Apr 16

Norwalk, CA, 90650
... Proven ability to provide helpdesk support, hardware/software troubleshooting, device configuration, and user assistance in fast-paced environments. Skilled in TCP/IP networking, system setup, remote support, and technical documentation while ... - Apr 16

Calgary, AB, Canada
... Office 365 Problem Solving Networking skills (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting) Information Security Hardware analyst Helpdesk mgmt remote tool Zendesk tool Jira Teamwork Interpersonal skills Written & Verbal communication skills Attention to ... - Apr 16