Facility & IT Support Engineer

Brandon Willey

*********@*******.***

www.linkedin.com/in/brandon-willey

913-***-**** (cell)

SKILLS

Experience with Active Directory and Group Policy Management

Windows 10/11

Strong Customer Service Orientation

Solid foundation in networking fundamentals and troubleshooting

Security Concepts

On-site and Remote Support Experience

Strong troubleshooting skills in Windows and Microsoft Office environments

Exceptional Written and Oral Communications Skills

Experience with ServiceNow

EXPERIENCE

Facility Technology Engineer, Spring Hill School District

Spring Hill, KS April 2025 – Present

Managed, maintained, and replaced cameras and camera systems for all 10 schools.

Assigned and managed access based on defined policies for access to all buildings.

Managed, maintained, and assigned access to the Centegix alarm system.

Assisted with server monitoring and maintenance.

Maintained, replaced, and serviced clock, vape sensors, door, door censors, apple tv devices, pi signage devices, and audio equipment across the district.

Assisted in maintaining and tracking inventory.

Troubleshooting hardware, OS, and standard application issues providing L1 and L2 support through the Helpdesk ticketing system

Technology Support Consultant II, Osawatomie State Hospital

Osawatomie, KS October 2019 - October 2024

I managed all purchase requisitions and inventory controls

Bi-weekly new hire training course, and yearly re-cert training.

I was in charge of dealing with O365 Licensing and dealing with Microsoft office

Installed new lines, patch panels, servers, and switches as needed

Did minor services on servers

Managed a small support team supporting +500 end users.

In Active Directory: Managed all onboarding and offboarding processes (device setup, access, account deactivation, assign and manage access based on defined policies0

Troubleshoot hardware, OS, and standard application issues

Assigned tickets, and assured ticket completions using ServiceNow ticketing application, while providing L1 and L2 support.

Tech Support Technician, CenturyLink June 2018-October 2019

New Century, Gardner

Troubleshooting phone issues

Trouble shooting line issues

Resolving calling and Voicemail problems

Assisting other departments with information

Assisting field tech with information and Tech support

Help Desk Technician, YRC Freight May 2018-June2018

Overland Park, KS

Problem resolution for ELD handheld systems

Problem resolution for ROS systems

Active Directory, PW Resets, Printer problems and a wide variety of basic help desk issues

Meter Reader, Velocity Staffing, May 2017-November 2017

Paola, KS

Locate address and Electrical Meters of clients

Manual read and document accurate readings

Manufacturing Production Operator III, A & M Products, December 2015-May 2017

Operator and maintain multiple pieces of equipment

Fix, repair, improve, and maintain operational procedure

Document and record output material and any downtime

Transportation Management and Coordination, United States Military (Army), November 2000-November 2006

Troop and Supply movement Logistics Planning

Documenting and Creating Cargo Manifests

Extensive Haz-mat training

Identify and Coordinate with various local agencies when necessary

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/brandon-willey

TRAINING

Centriq Training, Leawood, KS, Systems and Security Administrator Program, 12/02/17 - 04/07/18, Install, configure and maintain desktop hardware, Install, configure and manage DHCP and DNS in a domain environment, Manage domains using Active Directory and Group Policy, Utilize Remote Server Administration Tools and RDC, Security Fundamentals and best practices, Risk management, Disaster Recovery and Planning, Professional Skills & Career Strategies Course: Project Management Fundamentals.

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