Senior Siebel Integration & Cloud Engineer
Resume:
Jagadesh Marravula (US Citizen) **********@*******.***
Ph: 240-***-****
Summary
Over 24 years of wide experience in software analysis, design and development including 20 plus years of strong Siebel experience in integration, configuration, server administration, production technical support and implementation of several full-scale customized Siebel applications.
Proven ability in integration of Siebel application with other legacy applications using Siebel integration Tools; EAI, EIM, eScript, VBC's, integration objects, SOAP web services, Siebel portal framework, symbolic URLs, XML and HTTP.
Data Migration experience and proficient in developing PL/SQL scripts.
Very Good experience in implementing the Single Sign-On (SSO) using the LDAP/AD directories.
Extensive experience in developing custom business services, eScript and browser script and highly skilled in manipulating Siebel architecture to achieve complex functionality.
Expert in the implementation of Business process automation using Business Services, Workflows, Task Based UI, Assignment manager, Workflow Policies and state models.
Experience in installing and configuring the Avaya CVCT driver to enable the Siebel CTI tool bar and Genesys Cloud.
Experience in migrating the Davinci driver from Avaya driver to enable the Siebel CTI tool bar/Avaya OneX/Workplace soft phones.
Experience in migrating the Siebel servers to AWS cloud based.
Good Siebel administration experience in installing Siebel application servers, performance tuning, Siebel server administration and regular deployment tasks in various environments.
Intricate knowledge of Open UI architecture and experience in JavaScript, jQuery, Style Sheets, Open UI Presentation and Physical models.
Extensive experience in Upgrading the Siebel Versions from 7.8.x to 8.1.x and to IP14, IP16, IP17 and Siebel 18/19/20.x/22.x/24.x.
Experience in OTRS, JIRA, IBM Clear Case and Clear Quest applications.
Excellent troubleshooting and application performance tuning knowledge.
Excellent analytical, root cause analysis, problem-solving, communication, interpersonal skills and passion for learning new things.
Understand Business logic process flows, Identification of Business scenarios, Functions and Development of business cases.
EDUCATION
Degree
Major / Specialization
Graduation Month & Year
Institution Name
City, State, Country
Bachelor of Technology
Computer Science
August, 1999
Regional Engineering College
Warangal, Andhra Pradesh, INDIA.
TECHNICAL SKILLS
Siebel CRM
Siebel 24.x,22.x,20,19,18.X, IP 17,IP16, 8.1.X,7.8.X, 7.7.X, 7.5.X, EIM, EAI, eScripts, Workflow Manager, Open UI, eScript, Assignment Manager, VBC, Siebel Data Model, Siebel Server Administration, Workflow Administration, Web Services, LDAP (SSO), Siebel Servers Cluster (MS Cluster and Oracle Cluster ware), ADM, SIEBEL UPGRADE, Siebel CTI.
Horizontal
Siebel Public Sector, Siebel CRM, Siebel Sales and Order Management.
VERTICALS
Health Care, Insurance, Financial services, Sales, Telecommunications.
OPERATING SYSTEMS
Windows, Solaris, Unix.
LANGUAGES
C, C++, JAVA, SQL, PL/SQL, XML.
DATABASES
Oracle (9i/10g/11g/12c/19c), SQL Server, MS-Access.
CLOUD BASED
AWS, Genesys Cloud, Davinci.
OTHERS
Shell scripts, Batch scripts, HTML5.0, CSS, JAVA Script, JQuery, OTRS, JIRA, IBM Clear Case/Quest and AVAYA IVR-CRM, DAVINCI IVR, Genesys.
EMPLOYMENT
Client
Role
Duration
Acentra Health/Provider One Project
CRM Specialist
Jul 18 - Current
CNSI/CHAMPS Health Care Project
Technical Architect
Jan 16 - July 18
CNSI/PRISM and CHAMPS Health Care Project
Siebel Technical Lead
Mar 13 - Dec 15
CNSI/PRISM Health Care Project
Siebel Technical Lead
Jul 10 - Mar 13
CNSI/CHAMPS Health Care Project
Sr. Siebel Developer
Jan 07 – Jun 10
CNSI/Provider One Project
Siebel Developer
Jul 06 - Jan 07
Glomark LLC/ Schlumberger Limited
Sr. Siebel Developer
Dec 05 - Jul 06
Glomark LLC/Covad Communications
Siebel Developer
Jan 05 - Dec 05
Work Experience
Acentra Health (Provider One Health Care Project) Jul 18 - Current
Location: Rock Ville, MD
Role: CRM Specialist
The Project involved identifying the new business requirements to the State of Washington Medicaid management system developed by CNSI/Acentra Health. Siebel call center application used as front end for clients, providers and facilities interaction. In this implementation CSR tracks and answers customer calls using CTI and IVR. The Siebel application retrieves the data from other applications and pharmacy using VBC’s, web services.
Responsible for technical design, development and deployment of new business requirements
Responsible to handle and distribution of work to the team
Responsible for all Siebel application performance and trouble-solving issues
Responsible for all Siebel operations support and generating the Siebel reports about the call center stats on a weekly basis to provide to the client
Responsible to identify the new business requirements and implement those to the business needs
Responsible to review the code and approve the team to do the code migration activities
Successfully upgraded the Siebel IP 16.10 to Siebel 19.10, 20.8,22.4,24.2 using the new Siebel framework.
Designed and developed integration framework for Siebel application with other enterprise applications and pharmacy applications
Extensively worked on VBC’s, development, secured inbound and outbound web services
Migrated all Siebel Servers to AWS cloud servers
Responsible to do any POC’s related with Siebel implementation
Installed and configured different Siebel application environments in high availability and cluster mode
Coordinated with other sub systems for integration work
Designed and implemented the Data migration automation using Siebel EIM and windows batch scripts
Consumed WSDL’s provided by other applications and developed web services to retrieve and update the data in legacy applications, modified Integration objects
Developed custom business services to implement secured invocation of web services
Extensively worked on eScripts, browser script and business services to achieve complex business requirements
Designed and Configured Workflow processes and Workflow policies for the automation of the business tasks
Designed and developed the Single Sign-On using AD directory.
Worked on Assignment rules to achieve skill-based assignment of service requests to an appropriate employee
Prepared assessment sheets of UAT issues to classify as bug fix or enhancement, escalated to steering committee, and other stakeholder, reviewed enhancements.
Experience in migrating to Davinci driver from Avaya Driver and worked on Driver DEF files.
Environment: Siebel Call center Enterprise IP 19.10, IP 16.X, EAI, EIM, Web services, Server Installations and Administrations, Oracle 12c, SQL Server, Siebel CTI, Avaya IVR, Windows 2016 R2 64bit, AWS and JIRA.
CNSI (CHAMPS Health Care Project) Jan 16 – Jul 18
Location: Rock Ville, MD
Role: Technical Architect
The Project involved identifying the new business requirements to the State of Michigan Medicaid management system developed by CNSI. As part of this project needs to upgrade the operating system from windows to Solaris and to upgrade the Siebel versions from IP14 to the latest Siebel 18.x version. The full-scale Siebel health care call center application implementation involved in delivering an integrated CRM application to manage service requests, provider claims and individual benefits related functionality. The Siebel application provides real time secured information sharing with legacy claims systems, provides complex correspondence letter generation and uploading the letters in to File net Document management system
Performed and led technical design, development and deployment of new business requirements
Upgraded the Siebel Application from Siebel IP14 to IP 18.X
Responsible to handle and distribution of work to the team
Responsible for all Siebel application performance and trouble-solving issues
Responsible for all Siebel operations support
Mentoring the other Siebel resrouces
Responsible to review the code and approve the team to do the code migration activities to next level
Assisted Siebel analysts in requirements gathering and developed prototypes
Was responsible for several Siebel Application environment setups including installation in cluster mode (oracle cluster ware) when migrating from Windows to Solaris Servers
Designed and developed the HelpDesk ticketing system using the Siebel SR ticketing system.
Implementation and configuring of LDAP security authentication for single sign on, Siebel server administration and regular deployment activities
Extensively worked in real time integration of Siebel application with other enterprise applications by configuring VBC’s, developing secured web services and using Siebel Portal framework tools
Designed and developed web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services and implemented security for invoking web services
Developed complex eScripts to achieve the business requirements
Extensively worked in configuring symbolic URLs to access third party applications (Cognos) from Siebel
Extensively worked on troubleshooting the Siebel Correspondence module to generate and upload the letters in to third party FileNet document management system
Designed and configured workflow processes and workflow policies for the automation of the business tasks.
Worked on Assignment rules to assign service requests to an appropriate team member
Developed the batch interfaces via data migration automation using Siebel EIM and windows batch scripts
Developed PL/SQL scripts for data migration from legacy systems into Siebel database
Configured EIM configuration files (.ifb) prepared the interface tables and imported data into Siebel base tables
Supported system integration testing, UAT, performance testing and production support activities
Environment: Siebel Financial Services IP14.X, IP 16.X, EAI, EIM, Assignment Manager, Workflow Policies, State Models, Server Installations and Administration, Oracle 12c, Oracle cluster ware, Windows 2012 R2 64bit, Solaris SPARC, SOAP UI and Apache Directory Studio.
CNSI (PRISM and CHAMPS Health Care Project) Mar 13 – Dec 15
Location: Rock Ville, MD
Role: Siebel Technical Lead
The Project involved replacing the State of Utah legacy Medicaid management system with advanced eCams system developed by CNSI. The full-scale Siebel health care call center application implementation involved in delivering an integrated CRM application to manage service requests, provider claims and individual benefits related functionality. The Siebel application provides real time secured information sharing with legacy claims systems, provides complex correspondence letter generation and uploading the letters in to File net Document management system. Implemented Appeals case management in the CHAMPS (state of Michigan) system.
Performed and led technical design, development and deployment of full-scale Siebel Call center application
Install and Configure the Siebel Application and web servers
Implemented new Appeals case management system for CHAMPS
Responsible to handle and distribution of work to the team
Responsible for all Siebel application performance and trouble-solving issues
Responsible for all Siebel operations support
Mentoring the other Siebel resources
Responsible to review the code and approve the team to do the code migration activities to next level
Assisted Siebel analysts in requirements gathering and developed prototypes
Was responsible for several Siebel Application environment setups including installation in cluster mode (MS Cluster)
Implementation and configuring of LDAP security authentication for single sign on, Siebel server administration and regular deployment activities
Extensively worked in real time integration of Siebel application with other enterprise applications by configuring VBC’s, developing secured web services and using Siebel Portal framework tools
Designed and developed web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services and implemented security for invoking web services
Developed complex eScripts to achieve the business requirements
Extensively worked in configuring symbolic URLs to access third party applications (Cognos) from Siebel
Extensively worked on troubleshooting the Siebel Correspondence module to generate and upload the letters in to third party FileNet document management system
Designed and configured workflow processes and workflow policies for the automation of the business tasks.
Worked on Assignment rules to assign service requests to an appropriate team member
Developed the batch interfaces via data migration automation using Siebel EIM and windows batch scripts
Developed PL/SQL scripts for data migration from legacy systems into Siebel database
Configured EIM configuration files (.ifb) prepared the interface tables and imported data into Siebel base tables
Supported system integration testing, UAT, performance testing and production support activities
Environment: Siebel Financial Services IP14.X, EAI, EIM, Assignment Manager, Workflow Policies, State Models, Server Installations and Administration, Oracle 12c, MS Cluster, Windows 2012 R2 64bit, Solaris SPARC, SOAP UI and Apache Directory Studio.
CNSI (CHAMPS Health Care Project) Jan 07 – Jun 10
Location: Rock Ville, MD
Role: Sr Siebel Developer
The full-scale Siebel health care call center application implementation involved in delivering an integrated CRM application to manage service requests, provider claims and individual benefits related functionality. The Siebel application provides real time secured information sharing with legacy claims systems, provides complex correspondence letter generation and uploading the letters in to File net Document management system
Performed and led technical design, development and deployment of full-scale Siebel Call center application
Install and Configure the Siebel Application and web servers
Responsible to handle and distribution of work to the team
Responsible for all Siebel application performance and trouble-solving issues
Responsible for all Siebel operations support
Responsible to review the code and approve the team to do the code migration activities to next level
Assisted Siebel analysts in requirements gathering and developed prototypes
Was responsible for several Siebel Application environment setups including installation in cluster mode (MS Cluster)
Implementation and configuring of LDAP security authentication for single sign on, Siebel server administration and regular deployment activities
Extensively worked in real time integration of Siebel application with other enterprise applications by configuring VBC’s, developing secured web services and using Siebel Portal framework tools
Designed and developed web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services and implemented security for invoking web services
Developed complex eScripts to achieve the business requirements
Extensively worked in configuring symbolic URLs to access third party applications (Cognos) from Siebel
Extensively worked on troubleshooting the Siebel Correspondence module to generate and upload the letters in to third party FileNet document management system
Designed and configured workflow processes and workflow policies for the automation of the business tasks.
Worked on Assignment rules to assign service requests to an appropriate team member
Developed the batch interfaces via data migration automation using Siebel EIM and windows batch scripts
Developed PL/SQL scripts for data migration from legacy systems into Siebel database
Configured EIM configuration files (.ifb) prepared the interface tables and imported data into Siebel base tables
Supported system integration testing, UAT, performance testing and production support activities
Environment: Siebel Financial Services 7.8.2.14, EAI, EIM, Assignment Manager, Workflow Policies, State Models, Server Installations and Administration, Oracle 11g, MS Cluster, Windows 2003 32bit, SOAP UI and iPlanet sun server.
CNSI (Provider One Health Care Project) Jul 06 – Jan 07
Location: Rock Ville, MD
Role: Siebel Developer
The Project involved replacing the State of Washington legacy Medicaid management system with advanced eCams system developed by CNSI. Siebel call center application used as front end for clients, providers and facilities interaction. In this implementation CSR tracks and answers customer calls using CTI and IVR. The Siebel application retrieves the data from other applications and pharmacy using VBC’s, web services
Performed and led technical design, development and deployment of full-scale Siebel Call center application
Install and Configure the Siebel Application and web servers
Was responsible to develop the Siebel Application with all business screens
Was responsible to do the code migration activities to next level
Assisted Siebel analysts in requirements gathering and developed prototypes
Was responsible for several Siebel Application environment setups including installation in cluster mode (MS Cluster)
Extensively worked in real time integration of Siebel application with other enterprise applications by configuring VBC’s, developing secured web services and using Siebel Portal framework tools
Designed and developed web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services and implemented security for invoking web services
Developed complex eScripts to achieve the business requirements
Extensively worked in configuring symbolic URLs to access third party applications (eCams) from Siebel
Developed the batch interfaces via data migration automation using Siebel EIM and windows batch scripts
Configured EIM configuration files (.ifb) prepared the interface tables and imported data into Siebel base tables
Supported system integration testing, UAT, performance testing and production support activities
Environment: Siebel Financial Services 7.8.2.14, Siebel Tools, Siebel Workflow, Siebel EAI, Siebel EIM, eScript, Oracle 11g, MS Cluster, Windows 2003 32bit, SOAP UI.
Glomark LLC (Schlumberger Limited) Dec 05 – Jul 06
Location: Houston, TX
Role: Sr Siebel Developer
Schlumberger Limited (Schlumberger) is an oilfield services company, supplying technology, project management and information solutions. Schlumberger consists of two business segments: Schlumberger Oilfield Services and Western Geco. Schlumberger Oilfield Services is an oilfield services company supplying a range of technology services and solutions to the international oil and gas industry.
Involved in Requirements Analysis, Design and Development, Testing, Deployment and support of Sales Implementation.
Designed Screens, Views, Applets, Business Objects, Business Components and Workflows for Siebel Sales Order Management functionality.
Developed User Interface Layer for Siebel Sales with Screens, Views, Applets with hyperlinks, drill downs, toggles, links, joins, MVG’s, Pick lists and Grid Layouts.
Created business components and business objects. Used eScript for business component field validations.
Worked with Sales Order Entry Home Page and modified existing applets as per the business requirements.
Worked with Siebel Packager and Siebel PIM Sync to create single executable file for the End Users.
Developed and modified Integration Objects using Integration Object Creation wizard using Siebel Tools.
Created Workflow for SAP – Siebel Integration.
Worked on integration object for updating Accounts from SAP to Siebel.
Supported in identifying and fixing issues in the post upgraded application.
Created Custom Home Page Siebel Sales Application.
Environment: Siebel CRM 7.5 & 7.8, Siebel Tools, Siebel Workflow, Siebel EAI, eScript, Siebel Packager, Oracle 9i, Windows 2000/XP.
Glomark LLC (Covad Communications) Jan 05 – Dec 05
Location: San Jose, CA
Role: Siebel Developer
Covad created a manual process to handle VoIP-related activities. This manual process includes scheduling dispatches, communicating with provisioning, billing, procurement, accounting, inventory management. This Project automated integration of VoIP dispatch events in Siebel into Service Power (Third Party Application).
Involved in Requirements Analysis, Design and Development, Testing, Deployment and support of eCommunications Implementation.
Designed Screens, Views, Applets, Business Objects, Business Components and Workflow for eCommunications Order Management functionality.
Developed User Interface Layer for Siebel eCommunications with Screens, Views, Applets, with hyperlinks, drill downs, toggles, links, joins, MVG’s, Pick lists etc.
Created business components and business objects. Used eScript for business component field validations.
Worked on Scheduling Dispatch, Cancel Dispatch and Report Completed Dispatch transactions. Report Completed Dispatch will be automatically performed from Siebel to Service Power.
Created workflows for Asset based Ordering in Order management process for modifying the existing orders (MACD functionality) like Disconnect and Unassign workflows.
Developed and modified Integration Objects using Integration Object Creation wizard using Siebel Tools.
Worked with Web Services and used built-in Business Service objects as well as created custom business services using eScript language.
Worked on Integration between Siebel & Billing system and other third party applications using outbound and inbound Web Services.
Imported WSDL files and Created Data Maps to map external and internal Integration Objects.
Generated XSDs based on the integration objects.
Environment: Siebel CRM 7.7, Siebel Tools, Siebel Workflow, Siebel EAI, eScript, Web Services, Oracle 9i, Windows 2000.
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