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Ottawa, ON, Canada
... • Managed thirty five direct reports in the Customer and Technician Helpdesk services within the Technical Services Call Management Centre. • Implemented quality and tracking processes to meet ISO requirements. • Managed a dedicated team of ten ...
- 2014 Aug 17
Ottawa, ON, Canada
... • Trained technical support and helpdesk staff, and administration members the installation and troubleshooting of card readers, Entrust software, Datakey CIP, and web based registration services called Alacris IDNexus. • Prepared and used MS ...
- 2014 Jul 21
Ottawa, ON, Canada
... ABM-IT Programmer Analyst January 2003 - August 2003 (8 months) Project Description: Worked as a Software Engineer in ABM-InfoTech on a Java based Product called "HELPDESK" for call logging etc. which is running in IT departments of many Multi ...
- 2014 May 04
Ottawa, ON, Canada
... • Establish information security policies and standards including SOPs (standard operating procedures), ISMS • specific policies and other ISO27K compliant security policies such as (Access control policy, Risk management procedure, helpdesk & ...
- 2013 Jul 29
Gatineau, QC, Canada
... Helpdesk Analyst (Part-time), Harry Rosen Inc. October 2006 - April 2007 - Provided real-time critical POS and CRM hardware and software systems support to all Harry Rosen stores across Canada in a high stress environment. - Developed interactive ...
- 2013 Jun 24
Ottawa, ON, Canada
... team Responded promptly and efficiently to all user requests for technical support via emails or calls assigned from the Helpdesk through the Problem Management System Documented work activities and problem resolution/escalation through the use of ...
- 2012 Nov 23
Ottawa, ON, Canada
... > Communications Satellites TQ5.32 Kingston Ontario Designations: Desktop Support, CS1, CS2, CS3, Technical Support, Helpdesk, Technician, Computer Repair, Computer Administrator abph84@r.postjobfree.com SINGER/SONGWRITER I have a website with a ...
- 2012 Nov 19