Dan McTaggart

TECHNICAL SPECIALIST

Current Security Clearance: Enhanced Reliability

Security Clearance History: 15 Years Top Secret

Qualifications

> Search Engine Optimization (SEO) Specialist

> 17 Years Computers and IT

> 15 Years Canadian Armed Forces Communications Research

Employment History

Civilian Experience

2008-Present Residential Tech Support, Website Development and Web Traffic Specialist

2008-2008 Dell XPS Technical Support Specialist

2003-2007 Self Employed Webmaster/Technical Consultant/SEO Expert

2002-2002 IT and Communications Consultant – Dale Carnegie

2002-2002 Network Administrator Tarian Software Ottawa

2001-2002 Compaq Technical Support Specialist (Adecco HR)

1996-1998 President/Systems Integrator Inasec Data Corporation

Military Experience

1994-1995 Communications Satellites Operator

1993-1994 Global Communications Analyst & Data Entry Operator

1992-1993 Remote (Computer) Subsystems Supervisor

1991-1992 Local Purchase Order Database Developer

1988-1991 Tech Support Operator/Supervisor in a Facility Control Centre

1988-1991 High Frequency Radio Facility Operator/Supervisor

1988-1991 Military Aeronautical Communications System (MACS)

1987-1988 High Frequency Signals and Encrypted Communications Operator and Technical Reporter

1984-1987 Communications Operator Journeyman Level

1981-1984 Communications Operator Basic Level

www.helpwithios.com

January 2012

Created website designed for web traffic

Site was #1 on Page 1 of Google after 2 weeks and remains there

Primary search term: help with ios

Dell Computer Corporation

Jan 8-April 23, 2008

> Completed 9 weeks of L2 XPS technical support training at

Dell Computers and worked 6 weeks before being laid off due to

closure at Dell Ottawa campus

> In 6 weeks rose to #2 on my team and #21 out of 450 personnel

for quality and technical resolution of customer problems

www.iMapia.com

Jan 5-Aug 7, 2007

> Created sets of extremely small fonts (called Tinyview

Microfonts) for mobile mapping application using an off the shelf product.

I always do that. iMapia for cellphones. font sets were created

using 360 degrees of angle to accommodate the curves and changing

directions of streets. The fonts retained their clarity despite being shrunk to

fit in the mobile cell phone application. This involved very time intensive and

detailed work.

> Took the old iMapia website and modernized it with new

layouts and features as well as turning it into a blog

> Installed a PHPBB forum to the site including adding security

to the sign up and posting process. Until that was done, hundreds of

spam messages needed to be manually removed daily.

> Performed search engine optimization and added Web 2.0

features to get the site on page one of Google (page 1 of Google for

primary search term “mobile mapping” as of 11 Sep 09,

showing the longevity and quality of my work)

> Handled all press releases and branding of the site including

working with a graphics company to produce a new logo

NewsMediaRelease.com

2003-Present

> Developed for 3 years, NewsMediaRelease.com allows instant

web presence for those looking for advertising on the web.

> Press Release features provide a rich user experience that

rivals and is even better than services like PRWeb.com. Press

Releases can contain audio, video and text in any combination. RSS

distribution is automatic to disseminate the information across the

web very quickly and attract visitors. Social Bookmarking and

Technorati Keyword Tagging are built in.

> The site is WAP 2.0 compliant, which means that it can be

viewed on any compliant mobile device.

HealthyCoffee.ca

2003-Present

> HealthyCoffee.ca is on page one of Google for the primary

keyword phrase “healthy coffee”. It is also in the primary

hotspot position according to eye tracking studies.

> This was achieved by means of proprietary Search Engine

Optimization methods that are reliable at getting the top result for

any keyword phrase.

> Created a Google friendly affiliate system that allows

rotating of affiliate id’s and/or URL’s to allow the site to be used

as an affiliate rotator or co-op site.

eVictoryNews.com

2003-Present

> Modified WordPress for eVictoryNews.com to make it a viable

CRM. Web 2.0 features were enhanced to make them better than the

original code.

Technical Consultant

2003-Present

> Rebuilt and upgraded a LAN for Dale Carnegie Training

> Business Consultant for Software and Networking

> Private Consultant for residential and commercial technical

support problems

Dale Carnegie Training

IT and Communications Consultant

October 2002 – Open Contract for maintenance and on an as-needed

basis

> changed backup schedule to eliminate network slowdowns during

peak work hours

> performed crash-proofing on the Windows 98 network

> improved performance and reliability of workstations,

reducing down time

> created push button solutions for email profile repairs

> documented all procedures

Tarian Software

Network Administrator and Troubleshooter

Sep 2002-Nov 2002

> cleaned up after loss of all email in USA and Canada offices

> disentangled and removed volatile Microsoft Exchange Server

> provided split DNS solution that enabled eventual return to

Microsoft Exchange if desired

> eliminated Event View errors

> performed security checks on systems

> performed maintenance on Windows 2000 Server

> installed Windows 2000 Server and Microsoft Exchange Server

and applied Service Packs

> performed routine tech support and troubleshooting on

workstations

> Solved hardware and software related problems on workstations

stabilized the network and improved performance

> provided detailed work logs

> made conscientious decision to leave Tarian due to

involvement of the company with Department of Defense

Compaq Computer Corporation (Adecco HR)

Technical Support Specialist

August 2001 to February 2002

> Provided technical support for Compaq Presario personal

computers

> Applied knowledge of Windows 95/98/ME/XP/Vista and all

preinstalled software and drivers for peripherals and others.

> Dealt with environmental variables in troubleshooting as well

as conventional troubleshooting of hardware and software.

> Customer surveys showed higher scores than most of the U.S

> Consumer Queue in many areas including professionalism and

courtesy.

Inasec Data Corporation Ottawa, Ontario

President/Systems Integrator

March 1996 to December 1998

> Conducted research into the transmission of video over the worldwide web

> Created unlimited depth of field filter that could capture through tempered blue glass

> Presented web video to corporate heads in North America

> First to break the 3.2kbps barrier which led to Digital Subscriber Line(DSL)

> Conducted research into bandwidth reduction and elimination techniques

Miscellaneous everyday tasks:

> Computer System Installation

> installed and tested operating system software

> installed peripheral drivers

> installed client and server software

> optimized both operating system and 3rd party software for

smooth operation

Networking

> installed and tested network cards

> installed cabling for Local Area Network

> named and assigned host names and IP addresses for computers

on the LAN

Website Construction

> created websites

> set up web directories

> updated websites via ftp

> designed page layouts for website

> tested for load speed ensuring websites loaded in less than

eight seconds

> installed Javascripts for page decoration and functionality

> presented websites to corporate clients, enabling them to

understand the benefits of the design and functionality of the

website for the consumer

> brought websites online acquiring domain names and server

locations

Other Software skills

Photoshop CS2, Adobe Illustrator CS2, Adobe Acrobat 8, DBase IV,

Vantive, Standard text editors, HTML, DOS 3.3 to 6.22 OS/2 V. 3.0 to

Warp, Windows 3.1/3.11/95/98/98SE, Windows NT3.5/NT4.0/NT4.5/XP, MS

Word, MS Outlook, MS Chat Server, WordPerfect, Verisign 128 Bit

Encryption, IC Verify Point-of-Sale, Install Shield, Paint Shop Pro,

DND Vertical Applications, Microsoft IIS, Procomm Plus, Telix

Education

Dell Computer Corporation

Dell XPS Technical Support Specialist

Ottawa, Ontario

Multi Hexa Hull Quebec

Compaq Technical Support Specialist Level L1

Hull Quebec

Canadian Armed Forces School of Communications and

Electronics (CFSCE)

> Communications Research 291 Trade Qualifications (TQ3, TQ4,

TQ5)

> Junior Leadership Course

> Communications Satellites TQ5.32

Kingston Ontario

Designations: Desktop Support, CS1, CS2, CS3,

Technical Support, Helpdesk, Technician, Computer Repair, Computer

Administrator

abph84@r.postjobfree.com

SINGER/SONGWRITER

I have a website with a few of my songs on it http://www.danmctaggart.com

Not much to say about myself really, I enjoy blogging and find the whole technical world an interesting challenge.

© Copyright 2008-2012 OCTech

© Copyright 2008-2012 OCTech

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