| Resume alert | Resumes 21 - 30 of 38 |
Support Computer Operator
Montreal, QC, Canada
... Worked closely with Helpdesk and Operations support groups to work on and resolve trouble tickets. Provided 2nd & 3rd level support to Helpdesk agents. Implemented a monitoring system using Compaq Insight Manager (CIM) to monitor and track all ... - 2017 Feb 16
... Worked closely with Helpdesk and Operations support groups to work on and resolve trouble tickets. Provided 2nd & 3rd level support to Helpdesk agents. Implemented a monitoring system using Compaq Insight Manager (CIM) to monitor and track all ... - 2017 Feb 16
SAP MM functional consultant
Montreal, QC, Canada
... Solving tickets which logged onto helpdesk within stipulated time & analysis of issue in case of change requests or new developments. Solving tickets with moderate and simple impact. Coordinating with on-site team. Process clarification for the end ... - 2016 Dec 23
... Solving tickets which logged onto helpdesk within stipulated time & analysis of issue in case of change requests or new developments. Solving tickets with moderate and simple impact. Coordinating with on-site team. Process clarification for the end ... - 2016 Dec 23
Manager Sales
Beaconsfield, QC, Canada
... acvhpk@r.postjobfree.com 438-***-**** Montreal, Quebec www.linkedin.com/in/maggypor porinowade Skills & Competences Team Leadership Call Centre/Technical Helpdesk Sales & Service Process Improvement Metrics & Reporting Languages Native or Bilingual ... - 2016 Jun 29
... acvhpk@r.postjobfree.com 438-***-**** Montreal, Quebec www.linkedin.com/in/maggypor porinowade Skills & Competences Team Leadership Call Centre/Technical Helpdesk Sales & Service Process Improvement Metrics & Reporting Languages Native or Bilingual ... - 2016 Jun 29
Management Project Manager
Candiac, QC, Canada
... Transition Help Desk Subject Matter Expert 06/2004 - 03/2005 Project Description: Subject Matter Expert specifically in reference to Helpdesk knowledge management and best practices. Responsibilities include, knowledge transfer on customer sites, ... - 2016 May 25
... Transition Help Desk Subject Matter Expert 06/2004 - 03/2005 Project Description: Subject Matter Expert specifically in reference to Helpdesk knowledge management and best practices. Responsibilities include, knowledge transfer on customer sites, ... - 2016 May 25
Information Technology Director
Montreal, QC, Canada
... - Supervise multidisciplinary team of different focus (analysts, programmers, technicians, network administrators, helpdesk) - Business understanding and converting business needs to adequate IT solutions. - Manage complex project to delivery ... - 2015 May 11
... - Supervise multidisciplinary team of different focus (analysts, programmers, technicians, network administrators, helpdesk) - Business understanding and converting business needs to adequate IT solutions. - Manage complex project to delivery ... - 2015 May 11
Quality Engineering
Montreal, QC, Canada
... Academic Projects Implementing Six-Sigma to Optimize Helpdesk Process of Service Industry 2013 Applied Six-Sigma DMAIC methodology resulting in efficient work practice of Help Desk Process of a telecommunication company for efficient troubleshooting ... - 2015 Mar 27
... Academic Projects Implementing Six-Sigma to Optimize Helpdesk Process of Service Industry 2013 Applied Six-Sigma DMAIC methodology resulting in efficient work practice of Help Desk Process of a telecommunication company for efficient troubleshooting ... - 2015 Mar 27
Project Manager Service
Longueuil, QC, Canada
... the Montreal Center Knowledge transfers, documentation, identify support levels for new business acquired by the Montreal helpdesk Setup resources, develop training program for new helpdesk agents Create and test, implement, and maintain emergency ... - 2015 Feb 04
... the Montreal Center Knowledge transfers, documentation, identify support levels for new business acquired by the Montreal helpdesk Setup resources, develop training program for new helpdesk agents Create and test, implement, and maintain emergency ... - 2015 Feb 04
Assistant Dental
Montreal, QC, Canada
... Managing the JBL helpdesk support (Customer Services). July 2007 - May 2008 Hyundai Information Technology Co., Ltd. managing the helpdesk support (Customer Services) in leading Position which is main responsibility of (HIT). Sept.2004 - July 2007 ... - 2015 Jan 27
... Managing the JBL helpdesk support (Customer Services). July 2007 - May 2008 Hyundai Information Technology Co., Ltd. managing the helpdesk support (Customer Services) in leading Position which is main responsibility of (HIT). Sept.2004 - July 2007 ... - 2015 Jan 27
Project Manager Management
Montreal, QC, Canada
... DELL – Transition Project Manager / Caterpillar Helpdesk Transition Project (Jun 07/Dec 07) This challenging project engagement involved the consolidation of 10 Service Desk and Help Desk groups into one Service Center providing significant cost ... - 2014 Mar 31
... DELL – Transition Project Manager / Caterpillar Helpdesk Transition Project (Jun 07/Dec 07) This challenging project engagement involved the consolidation of 10 Service Desk and Help Desk groups into one Service Center providing significant cost ... - 2014 Mar 31
Customer Service Technical Support
Laval, QC, Canada
... Performed CSAT Callbacks for dissatisfied users, and created reports on all feedback directed at helpdesk. . Provided training to new employees, for both procedure in reporting Escalation Requests, and general Helpdesk requirements. Technical Skills ... - 2014 Mar 30
... Performed CSAT Callbacks for dissatisfied users, and created reports on all feedback directed at helpdesk. . Provided training to new employees, for both procedure in reporting Escalation Requests, and general Helpdesk requirements. Technical Skills ... - 2014 Mar 30