| Resume alert | Resumes 1 - 10 of 382 |
Help Desk Information Technology
Beltsville, MD
... Helpdesk Analyst, Quality Software Services Inc. 11/2015 - 1/2016 Served as second-level support for an EIDM project, answering phone or email support requests. Performed troubleshooting and analysis according to established procedures/scripts ... - Apr 30
... Helpdesk Analyst, Quality Software Services Inc. 11/2015 - 1/2016 Served as second-level support for an EIDM project, answering phone or email support requests. Performed troubleshooting and analysis according to established procedures/scripts ... - Apr 30
Service Desk Lead
Bethesda, MD
Alfred Lott II 301-***-**** ad5b14@r.postjobfree.com Silver Spring, MD 20904 LinkedIn Service Desk Lead HelpDesk Support – Desktop Engineering - User Account Management Technically astute Service Desk Lead with a track record of optimizing IT ... - Apr 28
Alfred Lott II 301-***-**** ad5b14@r.postjobfree.com Silver Spring, MD 20904 LinkedIn Service Desk Lead HelpDesk Support – Desktop Engineering - User Account Management Technically astute Service Desk Lead with a track record of optimizing IT ... - Apr 28
Sql Server Data Center
Hanover, MD
... Provided network support, software development and related services in a Helpdesk setting. EDUCATION: Colorado Technical University. MS. Information Technology. Lagos State University. B.SC. Human Resources &Personnel Management. Professional ... - Apr 18
... Provided network support, software development and related services in a Helpdesk setting. EDUCATION: Colorado Technical University. MS. Information Technology. Lagos State University. B.SC. Human Resources &Personnel Management. Professional ... - Apr 18
Desktop Support Specialist
Hyattsville, MD
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
M A Lead Technical
Baltimore, MD
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ... - Apr 03
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ... - Apr 03
Help Desk Information Technology
Bowie, MD
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
Scrum Master Information Technology
Riverdale, MD
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
Security Officer Information Systems
Baltimore, MD, 21222
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ... - Mar 18
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ... - Mar 18
Business Analyst Hr Manager
Rockville, MD
... • Provided assistance with helpdesk tickets, conducting analysis and routing them to the appropriate teams. • Collaborated with a team on CRM implementation efforts. • Conducted analysis and enhancements on QlikSense dashboard reports. • Developed ... - Mar 08
... • Provided assistance with helpdesk tickets, conducting analysis and routing them to the appropriate teams. • Collaborated with a team on CRM implementation efforts. • Conducted analysis and enhancements on QlikSense dashboard reports. • Developed ... - Mar 08
Technical Support Help Desk
Baltimore, MD
... Feb 2022 - May 2023 BALTIMORE, MD Part time Tier 1 Helpdesk support EZEK SYSTEMS * Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution ... - Mar 01
... Feb 2022 - May 2023 BALTIMORE, MD Part time Tier 1 Helpdesk support EZEK SYSTEMS * Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution ... - Mar 01