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Al Qatif, Eastern Province, Saudi Arabia
... Disaster Recovery Plan Process/Systems Management SLA Management Software Configuration Helpdesk Operations Technical Support Business Excellence Client Relationship Management Team Management A BRIEF OVERVIEW Diligent and self motivated Technocrat; ...
- 2018 Mar 12
Manama, Capital Governorate, Bahrain
... Level II Support Engineer As a second level systems engineer, I assist with escalated calls from the Helpdesk technicians, scope and implement new solutions for remote clients and internal needs and help internal staff with technology issues and ...
- 2017 May 03
Dammam, Eastern Province, Saudi Arabia
... End user/Core team Training, Onsite support, experience in handling call center/helpdesk. Preparation of training materials like, Quick reference manual, User Documentation etc. Interact with users to understand requirements. Responsible for ...
- 2016 Dec 07
Manama, Capital Governorate, Bahrain
... Logging and closing calls in AdvantNet( Call managing tool.) Coordinating with IT helpdesk. System Engineer: Techsoure India(New Delhi, India) Worked from feb 6’th 2006 to November 30,th 2007 Job Description: Administering Windows 2003 Networks of ...
- 2015 Dec 02