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Management Software Engineer

Al Qatif, Eastern Province, Saudi Arabia
March 12, 2018

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Mobile: **************, ************55 E-Mail:

I will be available at Dammam upto May 7 2018 after May 8 I will be available at Chennai

Senior Management Professional

System Administration Networking Infrastructure Management

“Striving to upgrade knowledge and practices to retain excellence in the professional brief”



Policy Design & Administration

Change Management

Best Practices


Tactical Planning

Project Management

Data Centre Operations

System Administration


Data Security

Disaster Recovery Plan

Process/Systems Management

SLA Management

Software Configuration

Helpdesk Operations

Technical Support

Business Excellence

Client Relationship Management

Team Management


Diligent and self motivated Technocrat; possess nearly 22 years of rich & qualitative experience in System Administration & Networking.

Skilled in designing IT infrastructure and implementing technology to support large user groups & server infrastructure.

Adept in managing the overall designing and configuration and maintenance of application servers & designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan.

Proven abilities in implementing and managing networks of communication products viz., switches, routers and security devices like firewalls & in disaster recovery planning with proper backup of critical data in different locations.

Experienced in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Excellent communication and interpersonal skills with proven abilities in resolving complex issues.


Infrastructure Management: Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities after review of new hardware and accessories; assessing IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handling procurement of the same.

System Administrator / Networking: Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan & involving in user management/ server maintenance/ web server/ mail server, etc. Installing and configuring server operating systems, application software, anti-viruses & hardware, etc. Managing disk space, user profile creation and user rights management. Configuring and maintaining personal web server and mail server. Making the network design plan and implementation

Data Centre Operations & Management: Evaluating & tacking progress of all upcoming long term strategic data centres as per approved plan. Maintaining of Enterprise Servers, Operating Systems, Clusters, File Systems, Databases & Applications. Setting up SLAs with various groups, addressing performance bottlenecks and ensuring maximum system uptime.

Organization Interfacing: Liaising between organization groups (e.g. vertical management; technology practices; domains; support teams) and stakeholders at various levels. Developing and deploying key execution strategies/policies across IT systems management. Selecting, evaluating as well as implementing effective systems including hardware, software, etc.

Helpdesk & Technical Support Operations: Addressing performance bottlenecks and ensuring smooth operations & monitoring helpdesk operations including escalated calls, trouble tickets and resolving the same in adherence to SLAs, within the given TAT using specialized helpdesk tools. Assisting in the design and implementation and troubleshooting network problems and conflicts. Conducting periodic reviews with the customer and analysing calls & their trends to take proactive measures to reduce knowledge-based calls.


Since Apr 2000: Alwatan Daily Newspaper, Abha, Dammam, Saudi Arabia as System Administrator and Network Administrator

Significant Highlights:

Extensively engaged in the installation of all the newspaper needs starting from the computer workstations, servers, Macintosh workstations, printers, modems, plotters, fax machines, Xerox machines, networks and telephones.

Successfully managed all News Agencies and Image Processing Servers & maintained all necessary software for all editors workstation.

Skilfully managed Branch Office Information Servers which were connected through the Routers by Remotely.

Administered the Editorial Domain Users Servers, Printer Servers, Daily Work Servers and Sun Solaris Backup Server.

Played a pivotal role in managing the Agfa Sherpa Software and Apoge Plotters & updated the Norton Antivirus Servers.

Managed Windows 2008 Servers, Microsoft Proxy Exchange Server 2010, ISA Servers and provided helpdesk support to users, troubleshot for the servers, users workstations & managed the networking operations.

Engaged in installation of hardware (PCs, Macintoshes, printers, plotters, scanners and other peripherals).

Systematically prepared PCs and Macintosh with required software configuration.

Skilfully evaluated & prepared technical recommendation on PCs Macintosh (G4, G5. IMAC) and other related peripherals.

Engaged in the installation and troubleshooting of the following:

OS 10.6, Adobe CS4, Quark XPress 6.5 Software, Adobe Photoshop Illustrators, Adobe CS4, Fonts and Setting IP Address to access internet in Macintosh.

Network Node, Making Batch Cable, straight and cross Support Networks from the Switches of Cisco Smart Business 200 series Switch with 1GB speed.

Easynews Management System,, Newspress system setting up all Ports for each and every news, Pictures and Graphics Agencies like Reuters, AFP, EPA, WAS and AP.

IPVPN, Routers, DDN Line, DNS, PABX System, Managing and controlling the entire branch of Dammam.

Holds credit of executing Dammam Relocation project in a budget less than the allocated budget.

Successfully built a team and spearheaded the Dammam IT.

Holds distinction of reconfiguring the Router which was connected between all branches through IPVPN and DDN when Motorola Vanguard 6455 Router got corrupted.

Administered the relocation of Dammam branch from one place to other place in Jan2012 to March 2012. Managed the Network MDF, Siemens MDF & configured the Cisco Smart Business 200 Series switch.


Dec’98-Apr’00: V.B.M. Technology, Bangalore as Software Engineer

Sep’97-Nov’98: Elsoft Systems, Bangalore as Software Engineer

Dec’96-Sep’97: SRA Systems, Bangalore as Software Support Executive


Operating Systems MS DOS, Windows 7, Windows Server 2008, Windows 10 professionals Ultimate Editions

Network Microsoft Proxy Exchange server 2010 ISA 2003 Server TCP/IP, DHCP and DNS

Macintosh OS 10.6 Quark Express 6.5, Arabic XT Tongle 6.1

Graphics Adobe CS, Adobe Indesign

Exchange Microsoft Exchange Server2010 ISA server 2003


Cisco Certified Network Associate (CCNA) from Pearson VUE in 2012

M.Sc. in Computer Science from Madurai Kamraj University, Madurai in 1996 with 67%

Post Graduate Diploma in Computer Applications from Manonmaniam Sundaranar University, Tirunelveli in 1994 with 82%

B.Sc. in Physics from Madurai Kamraj University, Madurai 1993 with 61%


Date of Birth: 20th July 1972

Residential Address: P.O Box No 7709, Dammam 31472.

Languages Known English, Hindi, Tamil and Arabic

Passport Details M8522673 issued at Riyadh

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