Management Engineer

Resume

Jacx Mathew

Flat No - **

Bulg - ***

Road – 905 +973********

Manama - 309 **********@*****.***

OBJECTIVE

To obtain a challenging position that allows me to utilize my technical expertise in an environment conductive to continual advancement of knowledge and skills.

EDUCATIONAL QUALIFICATION

Post Graduate Diploma in Computer Applications (DePaul Computer Academy Edathotty- Accredited by DOEACC Govt of India) July 04 – Jan06,

Bachelor of Commerce, from University of Calicut Kerala in 2004 with Second class,

PDC, From University of Calicut Kerala in 2001 with second class,

SSLC, from Kerala board of examinations in 1998.

PROFESSIONAL CERTIFICATION

Microsoft Certified Technology Specialist (Microsoft Id- 8317267) in May 2011

Certification Exams Completed Successfully:

TS: Windows 7, Configuring(Exam ID-680)

Windows Server 2008 Active Directory, Configuring(Exam ID-640)

Pro: Windows Server 2008, Server Administrator (Exam ID-646)

TS: Microsoft Exchange Server 2010, Configuring(Exam ID-662)

IT EXPOSURE

Operating Systems : MS Dos, Windows 98 / XP/ME/Vista/Windows 7, Windows 8, Windows 10.

Server Operating System : Windows 2003, 2008, 2010

Mail Servers : MS Exchange Server 2003, 2010 Lotus Notes, MS Outlook.

Virus Protection : Mcafee, Kaspersky, Symantec endpoint, Norton and MacAfee

Hardware : Maintenance Computers with Troubleshooting, Assembling and Networking.

Internet Technologies : Install & Configured Dial up, ISDN, DSL, Broadband, Wireless.

Language : C, C++, Visual Basic, Java,

Back end : Microsoft Access

Package : SQL, MS- Office

EXPERIENCE SUMMARY:

Information Technology:

System Support Executive: Larsen &Toubro Limited (www.lntecc.com)

Worked with MC5-Salalah International Airport Project (Oman) from October 2011 to April 2015.

Job Description:

Installing and configuring & Administering Windows 2008 Servers.

Utilize Active Directory to create and manage organizational units, users, group and computers,

Group policy management.

Managing FTP, DNS, DHCP, antivirus, Data & Application servers.

Management of license Servers for applications ie AutoCAD, StadPro, Etabs

Performing Data backup using Symantec backup exec.

Configuring and Troubleshooting of desktops and laptops in Network.

Installation and troubleshooting Of OS & application software’s such as MS Office, Primavera, AutoCAD, StadPro, Etabs, Microsoft Lync.

Troubleshooting in Microsoft Outlook 2010

Installation and management of printers and plotters.

Management of Video, Audio conferencing system.

Management and expansion of LAN (Tcp\IP).

IT Asset management

Communicating with Software and Hardware vendors when the major problem arises with vendor products.

Remote, Voice and personal end user support.

IT Support Engineer: Kingfisher Airlines Ltd(www.flykingfisher.com)

Worked through Allied Digital Service Ltd from 2007 Dec 14’th to 27’Th May 2011 at Bangalore, through Mindriver Tech.Pvt from 4’th June 2011 to 14’th July 2011.

Job Description:

Installing and configuring & Administering Windows 2003/2000 Server, XP/2000, 98

Updating OS with latest service packs and hot fixes

Utilize Active Directory to create and manage organizational units, users, group and computers, group policy management.

Utilize MS Exchange 2003 servers (Mail Box& Group ID creation), Managing PST with ex-merge tool

Managing FTP, DNS, DHCP servers.

Monitoring all Servers with monitoring tool.

Performing Server Downtime on Monthly basis

Configuring and Troubleshooting of desktops and laptops in Network.

Handling and troubleshooting of operating system, software installations such as MS Office, Sabre, Ensemble Pro,Master Soft, Visa Bin,Thalisma,etc

Managing of Ensemble Pro servers and taking Vox file back up.

Giving remote support with the Webex (Cisco) support tool.

Voice based Technical Support for Remote Users

Installing, Configuring & Troubleshooting network (LAN) Printers, and Scanners

Troubleshooting in Microsoft Outlook 2007 / 2003 and Outlook Web Access.

Installing, configuring and updating Symantec antivirus application on servers to assure security.

Plans and implements system security policy, host and client access, file permissions, and user accounts

Installation, configuration and data backup of Tally.

Backup user’s data.

Communicating with Software and Hardware vendors when the major problem arises with vendor products.

Logging and closing calls in AdvantNet( Call managing tool.)

Coordinating with IT helpdesk.

System Engineer: Techsoure India(New Delhi, India)

Worked from feb 6’th 2006 to November 30,th 2007

Job Description:

Administering Windows 2003 Networks of clients.

Setting up of small networks using TCP/IP protocol.

Responsible for centralized control and management of client systems.

Backing up of the data, giving telephonic and direct hardware and network support to the clients.

Taking care of daily system routines of the company.

Managing and Co-coordinating the IT related works and maintaining and updating the network functions.

Configuring, troubleshooting mail clients like Outlook Express, Microsoft Outlook.

Installation and configuration of OS, software, hardware, printers for clients

PERSONAL DETAILS

Father’s Name : Mathew

Date of Birth : 20-03-1983

Sex : Male

Nationality : Indian

Marital Status : Married

Passport no. : M4816884

Place of issue : Muscat

Date of issue : 30/01/2015

Date of Expiry : 29/01/2025

Languages Known : English, Hindi, Tamil and Malayalam.

DECLARATION

I hereby declare that the above furnished details are true to the best of my knowledge. I consider myself to

Be well updated in the latest technologies, and assure my employer to give my best of services.

Jacx Mathew

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