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Andover, MA
... Toyota Production System (Toyota University) Above and Beyond the Call of Duty Award (NSK Steering Systems) ? Company Ambassador Award (Phillips Healthcare)
- 2014 Jun 16
Lawrence, MA
... implementing a 3-year strategic plan that aligned all 4 service centers in North America, EMEA, China and India to key BU strategic priorities • Rolled out an evergreen PPI Lean initiative focused on “1st Call Resolution for ALL Customer Inquiries”; ...
- 2014 Jun 14
Boxford, MA, 01921
... to create value for additional managers within new accounts and under developed existing accounts Maintained regular/daily call activity in effort to create and maintain client manager awareness for The Stowe Group's capabilities Worked directly ...
- 2014 Jun 04
Atkinson, NH
... 30%, while delivering 30% cost savings by redesigning customer care process from labor intensive function requiring technician's expertise to rapid response automated network validation test capable of being executed by call center representatives. ...
- 2014 May 27
Reading, MA
... 2008) Outbound/Customer Service Outbound call center representative at Broadridge Proxy Solicitation Services handling over one hundred phone calls daily. Each call required patient explanation of processes that new investors could understand. ...
- 2014 May 14
Bedford, NH
... Strong macro skills and contrarian philosophy along with my vast value manager experience allow me to spot trends and successfully call cycle turns correctly and well ahead of the consensus. Principal at Contrarian Value Advisors January 1996 - ...
- 2014 Apr 19
Reading, MA
... Boston, MA Legal Secretary Responsibilities included typing and revising various real estate and miscellaneous legal documents on the DEC Word Processing system, light shorthand, dictaphone, xeroxing, and telephone call screening for two associates. ...
- 2014 Mar 31
Chelmsford, MA
... Created test programs for automated testers (multichannel call generators). Conducted system and unit tests. Provided in-depth failure analysis, using programmable call generators, digital scopes, and signal analyzers. Assisted developers in ...
- 2014 Mar 27
Nashua, NH
... System Implementation Tools Summary Excel Visio QA Methodologies Budgeting & Forecasting Word Outlook Administration Avaya call Center Operations Disaster Recovery(LDRPS) PowerPoint Lotus Notes Administration Symantec Backup & Recovery Cost Analysis ...
- 2014 Mar 24
Lawrence, MA
... Designed introductory call script adopted for use as standard for entire department. NATIONWIDE INSURANCE Glastonbury, CT Office Manager, 6/2005 to 10/2007 Directed day-to-day office operations while overseeing all internal / external sales, service ...
- 2014 Mar 21