Quality Assurance Management

Gregory Boutot

** ****** ***** *******, ** *****

860-***-**** . *******@***.***

Effectively Integrating Technology with Business

Highly experienced information technology and technical professional with a

record of managing and supporting successful projects and solutions

incorporating a wide range of applications and technologies. Exceptional

leadership that aligns business processes and IT infrastructure to realize

cost savings, accelerate performance, and sustain strategic flexibility.

A builder of high-performance teams and a natural leader, mentor, and

motivator who thrives in environments requiring a high-level strategist and

a big-picture thinker. Team builder focused on growing revenues and

elevating organizational productivity, efficiency, technical

infrastructure, and security.

. Talented, results-driven, and versatile IT leader, with a record of

success in implementations requiring an in-depth knowledge and solid

experience working with complex cross-platform systems, network

architecture, installation, implementation, integration, and

administration in local and remote environments.

. Technically savvy and a quick study in emerging technology, able to

quickly assess and utilize the appropriate response to meet the

specific needs of the business requirement at hand. A welcome addition

to any management team, able to function in any role necessary to

ensure project success and on-time integration.

CORE COMPETENCIES

IT Leadership . Strategic Planning . Customer Relationship Management .

Organizational Development

Process Improvement . Process Re-engineering . Project Management .

Performance Optimization

Network Management . Budget Planning & Forecasting . Disaster Recovery &

Planning

Vendor Management . Technology Planning . Staff Management . Team Building

Infrastructure Planning . Capacity Analysis . System Implementation

Tools

Summary

Excel Visio QA Methodologies Budgeting &

Forecasting

Word Outlook Administration Avaya call Center Operations

Disaster Recovery(LDRPS)

PowerPoint Lotus Notes Administration Symantec Backup & Recovery

Cost Analysis

Access SQL Database Administration Active Directory

Administration Citrix Administration

PROFESSIONAL EXPERIENCE

Ascension Health (St. Vincent's Hospital) Bridgeport, CT

05/2011 to present

Senior Business Lead

. Primary for all I/T audit issues. Worked closely with Ernst&Young

external auditing team and CHAN internal auditing team to meet the

audit requirements for all clinical and financial applications.

Implemented several new policies and procedures to assure compliancy

and regulation obligations.

. Participated as a member of the following committee's, Emergency

Preparedness, Corporate Compliancy, Corporate Responsibility. These

committee's were made up mostly of senior level executives that

provided direction and commitment for State, Federal and local

compliancy issues.

. Lead for all Disaster Recovery and Business Continuity initiatives.

Worked closely with corporate partners, vendors and internal resources

to assure successful completion and testing of company's applications

and infrastructure for all Disaster Recovery efforts. Used SunGard's,

Living Disaster & Recovery Planning System(LDRPS) as our primary

repository that hosted profiles and governance plans for all of the

company's applications.

. As General Controls lead, oversaw weekly Change Management process.

Provided direction and support to participating members to assure all

audit and compliancy issues were being met.

. Security, monitor/manage of security controls and operations.

Periodic review of risk assessments of health ministry policies and

software vendors. Provide technical expertise to management and/or

legal counsel as needed.

GREGORY BOUTOT . Page 2

Greater Hartford Legal Aid Hartford, CT

10/2010 - 03/2011

Technology Consultant

. Supported legal staff of 45 lawyers.

. Performed upgrade from Citrix 4.x to Citrix Xenapp. Added three

additional new Dell poweredge servers to support this upgrade.

. Upgraded office from Microsoft Office suite 2007 to Office 2010.

. Developed training strategy to educate users of significant changes

between office 2007 to office 2010. Provided several training classes

to accomplish this goal.

USI Insurance (USI Consulting Group) Glastonbury, CT

2000 to 2009

Director, Information Technology

Manage multiple and complex projects requiring in depth analysis, design,

development, and testing of software applications throughout the lifecycle.

Lead projects to achieve all objectives and institute new processes to

improve workflow efficiency. Develop backup and business recovery plans,

utilizing in-house and corporate partners. Spearheaded transition from

outdated organization-wide and departmental technologies and equipment to

highly functional, streamlined, and cost-effective client-server

technologies and business solutions.

. Managed capital expenditure budget in excess of one million dollars.

Performed budgeting/forecasting and planning on a consistent basis.

Reviewed actual vs. planned expenses monthly with CIO.

. Managed I/T infrastructure team, desktop support, network engineer and

telecom support staff. Provided direction and mentoring to achieve

optimal results.

. Developed company's Disaster Recovery Plan. Worked with office

management and business teams to identify a successful plan that

incorporated all divisions. Performed regular testing of company's

Disaster Recovery plans to assure accuracy and timeliness. Worked

with corporate partner at various locations to assure a successful

rebuild of company's applications and equipment.

. Successfully supported 45-agent call center operation with telecom

partner Avaya. Administrator of call recording solution Co-Nexus CXM

product to meet client requirements.

. Worked closely with all business areas to meet the demanding

challenges they were faced with to remain competitive in the market

place. Provided technical and financial direction to assure needs

were being met from a cost and practical perspective.

. Participated in I/T portion of all company's Request for Proposal

(RFP's) process when attempting to secure new clients and new

business. Provided business areas with accurate staffing and cost

analysis when developing RFP's.

. Managed relationship with several vendors and business partners.

Maintained solid working partnership to assure cost benefits and

business effectiveness. Addressed staffing needs with chosen

consulting firms when the need presented itself for high profile

projects.

Phoenix Investment Partners Hartford, CT

1997 to 2000

Operations Manager

. Supported company's data center operations. Managed operations staff

and provided support to meet the requirements of business areas and

application teams.

. Department lead for company's Y2K efforts. Provided planning and

testing strategies for all of the company's applications to assure Y2K

compliancy.

. Responsible for all backup & recovery operations to assure safe and

accurate protection of company's data and applications.

. Supported live feeds from financial investment partners.( Reuters,

Bloomberg)

. Lead for all I/T audit and regulation commitments. Guided by yearly

audit review of the Securities and Exchange Commission (SEC).

GREGORY BOUTOT . Page 3

Travelers Hartford, CT

1997 to 1997

Network Administrator

. Provided network support for Property&Casualty division of Travelers.

. Lead for data center merger with Travelers. In mid-1997, Travelers

acquired Aetna's Property&Casualty division. This required a merger

of our data center operations to be moved to Travelers data center in

Atlanta, GA. Worked for several months to assure a successful

migration of data as a result of this merger. Project was highly

visible with a very positive end result.

. Network administrator responsible for data center operations at

Hartford, CT facility upon completion of merger.

. Provided I/T support for remote locations after data center merger to

assure accuracy of all data and applications within the

Property&Casualty division.

Aetna Life&Casualty Windsor, CT

1987 to 1997

Network Administrator

. Provided network support for Property&Casualty division of Aetna.

. Network administrator responsible for data center operations at

Windsor, CT facility.

. Performed budgeting and planning activities to support our division

business needs. Work closely with business units to identify and

recommend cost effective solutions.

. Lead for data center merger with Travelers. In mid-1997, Travelers

acquired Aetna's Property&Casualty division. This required a merger

of our data center operations to be moved to Travelers data center in

Atlanta, GA. Worked for several months to assure a successful

migration of data as a result of this merger. Project was highly

visible with a very positive end result.

. Quality Assurance testing. Worked as a quality assurance analyst

testing company's internal applications. Worked closely with

developers on specifications they provided to create test plans and

scripts. Assured successful migration from development to test to

production platforms.

EDUCATION

Undergraduate studies in Business Administration and Computer Science.

Manchester Community Technical College Manchester, CT

Volunteer

VolunteER Firefighter, Vernon, CT 1986 -

1993

Assistant Boy scout leader, Troop 2, Tolland, CT

2009 - pResent

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