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Healthcare Operations & Support Professional with Epic Experience
Atlanta, GA
... Senior Help Desk Specialist May 2021-January 2024 ●Help New agents who coming from training get step up on the call center floor ●Take Supervisor call when a customer calls in upset ●Handling case that what filed due to fraud on the account or ... - Dec 25
... Senior Help Desk Specialist May 2021-January 2024 ●Help New agents who coming from training get step up on the call center floor ●Take Supervisor call when a customer calls in upset ●Handling case that what filed due to fraud on the account or ... - Dec 25
Versatile Customer Service and Scheduling Specialist
Atlanta, GA
... Chime Solutions- Kasier Permanente - Morrow, GA September 2016 to July 2018 Chime Solutions Call Center- Internal Medicine Scheduler for Kasier Permanente Kasier Permanente is one of the clients I have work under since I have been employed here. ... - Dec 24
... Chime Solutions- Kasier Permanente - Morrow, GA September 2016 to July 2018 Chime Solutions Call Center- Internal Medicine Scheduler for Kasier Permanente Kasier Permanente is one of the clients I have work under since I have been employed here. ... - Dec 24
Operations & Safety Lead with 20+ Years Experience
Conyers, GA
... CALL CENTER AGENT, Sage MARCH 2015 — FEBRUARY 2019 Lawrencville, GaManaged multi-line calls for Sage software, resolving 90% of issues independently.Delivered technical, accounting, and payroll support, boosting customer satisfaction.Resolved ... - Dec 23
... CALL CENTER AGENT, Sage MARCH 2015 — FEBRUARY 2019 Lawrencville, GaManaged multi-line calls for Sage software, resolving 90% of issues independently.Delivered technical, accounting, and payroll support, boosting customer satisfaction.Resolved ... - Dec 23
Empathetic Client Relations Specialist with 20+ Years' Experience
Atlanta, GA
... ● November 2022, I was promoted to Division of Child Support Services Contact Call Center. ● I help clients with payments and court schedules. ● I also set up payment plans with clients. Internal Revenue Service’s W & I Division August 2021-March ... - Dec 22
... ● November 2022, I was promoted to Division of Child Support Services Contact Call Center. ● I help clients with payments and court schedules. ● I also set up payment plans with clients. Internal Revenue Service’s W & I Division August 2021-March ... - Dec 22
Licensed Life Insurance Agent and Compliance Auditor
Atlanta, GA
... Position requires great attention to detail and auditing phone calls and scoring/grading the calls for the company’s call center for a large number of insurance agents. Also, make recommendation for areas of training and improvement and coaching ... - Dec 15
... Position requires great attention to detail and auditing phone calls and scoring/grading the calls for the company’s call center for a large number of insurance agents. Also, make recommendation for areas of training and improvement and coaching ... - Dec 15
Customer Service Representative
Snellville, GA
... • Managed client communications within all call handling, quality measurement, and Contact Center metrics. • Interacted with clients, coworkers, and management in a professional, honest manner. Observed and reported call trends using appropriate ... - Dec 10
... • Managed client communications within all call handling, quality measurement, and Contact Center metrics. • Interacted with clients, coworkers, and management in a professional, honest manner. Observed and reported call trends using appropriate ... - Dec 10
Executive Assistant & Federal Travel Administrator Expert
Atlanta, GA
... and Health Services (HHS Records Management 2024) Dekalb County Water Authority (via Hire Dynamics)-Atlanta, GA Customer Service Representative September 2015-September 2016 Assisted residents with billing inquiries in a high-volume call center. ... - Dec 09
... and Health Services (HHS Records Management 2024) Dekalb County Water Authority (via Hire Dynamics)-Atlanta, GA Customer Service Representative September 2015-September 2016 Assisted residents with billing inquiries in a high-volume call center. ... - Dec 09
Program Analyst & IT Infrastructure Specialist
Atlanta, GA
... Serve as point-of-escalation for complex technical issues Familiarity with production support/data center environment. ... call support for 24x7 customer environment. Education B. S Mathematics, from Fort Valley State University, Fort Valley, GA. - Dec 08
... Serve as point-of-escalation for complex technical issues Familiarity with production support/data center environment. ... call support for 24x7 customer environment. Education B. S Mathematics, from Fort Valley State University, Fort Valley, GA. - Dec 08
Versatile Customer Experience & Operations Professional
Atlanta, GA
... CORE SKILLS - Customer Service Excellence & Conflict Resolution - Team Leadership & Staff Training - Travel & Booking Systems (GDS) - Call Center Operations & Technical Support - Multitasking, Organization & Time Management - Data Entry Accuracy & ... - Dec 03
... CORE SKILLS - Customer Service Excellence & Conflict Resolution - Team Leadership & Staff Training - Travel & Booking Systems (GDS) - Call Center Operations & Technical Support - Multitasking, Organization & Time Management - Data Entry Accuracy & ... - Dec 03
Medical Assistant seeking clinical collaboration role
Decatur, GA
... for patient appointments ●Send off referrals for specialties ●Call in perscriptions North Atlanta Primary Care CMA 11/2023 – ... patients have everything they need in their room ●Clean and feed patients when needed Reagan Medical Center -Lilburn,Ga. ... - Dec 03
... for patient appointments ●Send off referrals for specialties ●Call in perscriptions North Atlanta Primary Care CMA 11/2023 – ... patients have everything they need in their room ●Clean and feed patients when needed Reagan Medical Center -Lilburn,Ga. ... - Dec 03