Customer Service Analyst and Data Entry Specialist

Detris Sampson

Customer Service Analysts

Griffin, GA

Professional Summary

A highly equipped Customer service representative, Quality Analyst and Data entry clerk with experience in performing a variety of clerical and staff support duties for a specified department, which requires a range of knowledge and skills of organizational procedures and policies;directing and assisting visitors, resolving problems, composing, editing and proofreading correspondence and reports. Answer incoming calls pertaining to inbound and route to calls to departments that associated with other departments, etc. Work Experience

Traffic Clerk

DHL-Newnan, GA

April 2024 to Present

Utilized SAP and Studied inbound bills of lading to ensure smooth delivery receiving functions . Check in truck drivers. Oversee incoming receiving activities to ensure the accuracy of counts and conditions of items. Verified seal matches BOL. Inputt data into database. Filed putaways documents.Scan documents Responds to daily emails.

Customer Service Representative (Remote)

LiveOps Independent-Griffin, GA

July 2024 to September 2025

Handle inbound calls to assess needs and resolve issues. Guide patients through insurance or pharmacy protocols. Connect individuals to essential resources, assist with record updates, and answer their questions or concerns.

Customer Service Representative

DHL-Fairburn, GA

June 2024 to April 2025

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned.

Customer Service Representative (REMOTE)

EVERISE-Birmingham, AL

February 2020 to July 2024

Professionally handled a high volume of incoming calls Thoroughly and efficiently gathered customer information, assessed and fulfilled customers needs and educated customers where applicable regarding products and services Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one call resolution guidelines and/or escalated process Meet or exceed company and client performance metrics Maintained a balance between company policy and client benefit in decision making Continuously evaluated and identify opportunities to drive process improvements that positively Administration/Customer Service

DHL-McDonough, GA

October 2023 to June 2024

Responsible for creating spreadsheets and daily reports. Responsible for all Outbound Systematic transactions related to outbound and transfer of materials related to the Scotts account. Worked with Customer Service to help resolve all systematic outbound issues and support any shipping inventory discrepancies.

Supported inventory control and quality assurance for customer products. Established rapport with customers and interact to ensure open communication for problem resolution. Provide timely feedback to customers regarding service failures or any other concerns. Exercise discretion in inventory situations to ensure materials are processed timely and accurately. Make decisions and supports the Operations on what priorities are and flow of work to be accomplished. Managed and updates the retail link for Wal-Mart, Lowes and Home Depot. Scheduled pick up appointments in SAP.Planned and scheduled trucks for pick-up. Communicated with Wal-Mart, Lowes and Home Depot carriers by phone and email. Codes missed pickups and carrier issues in SAP. Prints out pick tickets. Communicates with the shipping team leader via radio. Checked truck drivers in and out.

PGI all loads in SAP once the truck drivers have signed for their pickups. Maintained appropriate documentation to ensure the inbound shift is set up for success Other duties as assigned and per the Scotts SOP’s. Traffic Clerk

SUNLAND LOGISTICS-McDonough, GA

November 2021 to October 2023

Responsible for all inbound systematic transactions related to inbound and transfer of materials related to the Scott’s account. Resolve all systematic inbound issues and support any shipping inventory discrepancies. Utilize SAP and handle OSD. Schedules delivery appointments in S. A.P. Make decisions and supports the operations on what priorities are and flow of work to be accomplished. Provide timely feedback to customers regarding service failures or any other concerns.Track and trace shipments. Gr’d all loads in S. A.P once the truck drivers have signed out for their deliveries. Maintain appropriate documentations to ensure the inbound shift is set up for success. Customer Service Specialist II

DSC LOGISTIC-McDonough, GA

August 2019 to November 2021

Provided a strong level of customer service to internal and external customers. Maintained inbound schedules. Completed paperwork to make sure it is error free and prepared orders for distribution to operations specialists. Processed and scheduled all carriers appointments. Communicated with customers on scheduling issues. Signed drivers in and out of the facility, verified all paperwork. Maintained door accuracy and yard reports for trailer inventory. Processed bills of lading and associated shipping and receiving documents. Reconciled inbounds with packing slips and coordinated drop lot activity. Worked closely with shift management and leads to accomplish shift goals. Reported errors and / or issues to appropriate member of leadership to ensure accuracy. Participated in all training programs provided. Performed all duties in a safe and timely manner. Production Coach Supervisor

DHL (Randstad)-McDonough, GA

August 2018 to July 2019

Supervises team performance including recognizing achievements and addressing poor performance regularly. Directs the daily staffing to complement the workload as prioritized by the shipment planner and receiving schedule. Counsels individuals not meeting required expectations according to discipline procedures. Make decisions regarding associate employment based on performance. Renders feedback regarding the performance of hourly partners and associates develops,leads, and motivates a team. Enforces accountability regarding productivity, quality, housekeeping and safety standards. Achieves individual and team goals.

Traffic Clerk

DCI-McDonough, GA

June 2013 to August 2018

Experience in handling incoming and outgoing shipments. Utilized SAP processed OSD. Studied inbound bills of lading to ensure smooth delivery receiving functions Oversee incoming receiving activities to ensure the accuracy of counts and conditions of items. Checked in truck drivers. Answered all inbound calls and scheduled inbound freight. Created overages,shortages, and damages for all inbound freight.Set appointments, called and verified scheduled appointments. Inputt data into database. Filed putaways documents. Faxed and scan orders. Responded to daily emails.Verified that all medical supplies are not damaged when receiving supplies in.

Picker

Intercore-Fairburn, GA

November 2012 to June 2013

Picked daily orders utilizing the RF scanner. Responsible for picking orders. QA

Staffmark-McDonough, GA

June 2011 to November 2012

Established new items in the system to include measurements, SKUs and pick front locations. Communicates daily with customers by handling all quality issues, holds, releases, special projects and special requests

Performed product function testing to customer standards. Participates in Quality Improvements initiatives

Data Entry Clerk

Department of Revenue-Tallahassee, FL

June 2009 to May 2011

Prepared source data for computer entry by compiling and sorting information; established entry priorities. Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures.

Mail Clerk Lead

Department of Revenue-Tallahassee, FL

February 2000 to June 2009

Prepared source data for computer entry by compiling and sorting information; established entry priorities.

Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures.Processed incoming mail by opening, removing staples, scanning and prepped.Monitored employees workflow. Assisted in areas where they needed help.Trained new associates. Assisted with orientation for new employees.

Mail Processing Clerk

Florida Department Of Corrections/Labor Line-Tallahassee, FL January 1995 to February 2000

Input data into computer. Sorted and prepared Inmates files for scanning. Boxed and stored records in warehouse after completion of scanning. Education

Diploma

Florida A&M University Developmental Research Scho-Tallahassee, FL August 1990 to May 1994

Associate's degree

Skills

• Record keeping

• Senior care

• Data reporting

• Inside sales

• Logistics

• Phone call management

• Data management

• GPS

• Insurance sales

• Calendar management

• JDA

• Appointment scheduling

• Caregiving

• Upselling

• Typing

• Customer Care

• Contracts

• Microsoft Office

• Warehouse Inventory

• Communication skills

• Teaching

• Delivery driver experience

• Minivan driving

• Data Entry Operator

• Childcare

• Telephony

• Security

• Managing customer accounts

• Filing

• Database management

• Microsoft Outlook

• Databases

• Computer hardware

• Customer Support

• Recieving

• Maintenance task scheduling

• Customer service

• Order Picking

• SAP

• Data-Entry

• Tutoring

• Warehouse experience

• 10 Key Data Entry

• Data Entry

• Inventory Clerk

• Writing skills

• Management

• Shipping Receiving

• Patient care

• Customer communication

• Construction

• Deal closing

• Proofreading

• Microsoft Excel

• Route driving

• Excel

• Emergency scheduling

• Auto insurance sales

• Microsoft Word

• Call Center

• Warehouse Management System

• Front desk

• Attention to detail

• Google Workspace

• Order placement

• Office management

• AS400

• Warehouse Associate

• Shipping & receiving

• Quality Assurance

• Driving

• Word

• Sales

• Inventory Control

• CSR

• Computer networking

• Customer service Analyst

• Windows

• Customer relationship building

• Fragile goods transportation

• Receiving Clerk

• Google Suite

• Mobile devices

• RF Scanner

• Time management

• Computer operation

• Clerical experience

• Legal administrative experience

• Organizational skills

• Computer skills

Languages

• English

Certifications and Licenses

Driver's License

CPR Certification

Additional Information

SKILLS

Picker, Packer, Scanner, inventory Specialist with knowledge of Synapse Quality Assurance,Operate a computer, fax, copier, scanner and multi-line phone system. Proficiently use of Word, Excel, Lotus, PowerPoint, Internet and Outlook Email. Proofreading, data entry

10-key alpha and numeric.

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