Customer Service & Operations Associate

CHATERIAL S. MURRAH

KEY SKILLS Customer Service & Call Handling

Account Maintenance & Research

Confidential Information Handling

Issue Resolution & Decision-Making

Online Systems & Data Entry

Communication & Teamwork

Time Management & Accountability

Microsoft Office 50 WPM

EDUCATION Associate of Applied Arts (AA)

Ogeechee Technical College

WORK

EXPERIENCE

Assistant Manager, IT’S Fashion January 2023 – June 2023 Delivered consistent customer service in a fast-paced retail environment Assisted with transactions, returns, and light accounting Supported loss prevention and operational procedures Assistant Manager, Family Dollar June 2023 – July 2025 Assisted customers in person and by phone, resolving concerns promptly Maintained confidential business and financial information Performed cash handling, deposits, and basic accounting Supported inventory management and loss prevention efforts Ensured compliance with company policies and procedures SUMMARY Customer Service Representative with experience in high-volume call center environments, retail management, and remote customer support. Proven ability to handle confidential information, conduct account research, resolve customer inquiries, and provide accurate information in compliance with policies and procedures. Adept at using online systems and web-based platforms to support customers efficiently and professionally.

********@*******.*** 404-***-**** Riverdale, GA 30296 Assistant Manager, Dunkin’ Donuts September 2021 – July 2023 Managed customer service operations in a high-volume environment Addressed customer concerns and trained staff on service standards Kitchen Manager, Coaxum’s Low Country Cuisine August 2016 – August 2017 Oversaw kitchen operations, food preparation, and expediting Managed inventory, portion control, and food cost

Ensured compliance with safety and sanitation standards

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