Architectural Project Lead with Sustainable Design Experience
Resume:
Higher National Diploma:
Architecture
Federal Polytechnic Nekede
Owerri, Imo, Nigeria
National Diploma:
Architecture
Federal Polytechnic Nekede
Owerri, Imo, Nigeria
High School:
Our Lord's Shepherd Secondary
School
Enugu, Enugu, Nigeria
First School Leaving Certificate:
W.T.C Primary School
************@*****.***
Peachtree Corners, GA 30092
WWW: Bold Profile
Skills
• Attention to detail
• Creative
• Numerically skilled
• CAD-aided designs
• 3D
• Architectural design
• Building code compliance
• Budget development
• Team leadership
• Construction oversight by
• Public relations
• Conflict management
• Documentation review
• Call control
• Escalation problem solving
• Order management
• Issue research
• Project management
• Microsoft Word
• Task prioritization
• Internet research
• Client relations
• Problem resolution
Education
Architect with over 10 years of experience in sustainable and energy-efficient design. Expertise in guiding project teams on space requirements and ensuring code compliance. Proven ability to gather technical specifications and enforce adherence to client needs. Strong background in customer service with skills in call management, problem resolution, and team training. Porch Group - Porch Home Assistant Team
Seattle, WA
08/2023 - 02/2024
CCSI - Senior Customer Service Representative
Cuidad De Mexico, Mexico
03/2022 - 03/2023
Alyeri Print Shop - Customer Representative
Cuauhtémoc, Mexico
10/2021 - 03/2022
Chinecherem
Goodness Onukwuwe
Summary
Experience
• Assist with the coordination of all moving-related logistics. Schedule vetted professionals at fixed rates for common tasks, such as gutter cleaning and pressure washing.
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• Manage and follow up on repairs and installations. Restored customer satisfaction and loyalty by resolving concerns through effective communication skills.
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Resolved service issues by interfacing with customers and providers to identify root causes.
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Verified customer documentation using various databases and information sources for accuracy.
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Enhanced team performance through targeted training, mentoring, and performance improvement strategies.
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Maintained appointment schedules for service providers through a balanced approach.
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De-escalated conflicts using calm professionalism and advanced procedural knowledge.
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Delivered high-quality service by adhering to optimal procedures and implementing innovative solutions.
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Managed high call volume through efficient time management and call control techniques.
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Interview Availability Resume Received
Enugu, Enugu, Nigeria
Scaled Homes Nigeria - Principal Architect
Uyo, Nigeria
02/2016 - 01/2021
Tangent Ltd - Graduate Architect, Head Consulting Team Owerri, Nigeria
02/2011 - 01/2016
• Managed customer calls efficiently in fast-paced call center environment.
• Handled customer inquiries, payments and service requests.
• Built trusting relationship with customers to better understand needs.
• Addressed and resolved customer concerns and complaints. Collaborated with colleagues and co-workers to deliver quality customer experience.
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Followed up with customers to offer additional support and check resolution satisfaction.
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• Met personal, team and company goals in customer service environment.
• Anticipated needs and resolved problems to keep customers happy.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Collaborated across departments to resolve customer-related issues.
• Updated records with details of customer interactions and transactions.
• Solicited sales of new or additional services or products. Collaborated with internal departments to find resolutions and conduct further research on customer account.
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Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
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Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
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Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
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Served clients by incorporating design ideas and offering knowledgeable suggestions to improve structures.
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• Drafted and modified construction documents and specifications.
• Developed and negotiated contracts and fee proposals for assigned projects. Advised project teams on technical aspects of architectural design and construction.
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• Participated in project budgeting and scheduling process. Created complete design packages, including structure specifications, estimated costs and construction requirements.
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Showcased designs to clients, developers and community interest groups with scale models.
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Prepared scale drawings and architectural designs, using computer-aided design and [Type] tools.
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Completed design blueprints with [Software], distributing sets to engineers and subcontractors.
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• Met with clients to review and discuss architectural drawings. Controlled costs and maintained construction schedules by administering contracts.
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• Integrated engineering elements into unified architectural designs.
• Planned layouts of structural architectural projects. Ministry Of Works And Housing - Industrial Training Student Mabushi, Nigeria
08/2008 - 01/2009
Provided architectural design and review of space requirements to accommodate efficiency needs and functionality requirements.
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• Compiled bidding documents, blueprints and technical specifications. Served clients by incorporating design ideas and offering knowledgeable suggestions to improve structures.
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• Prepared operating and maintenance manuals, studies, or reports. Prepared scale drawings and architectural designs, using computer-aided design and [Type] tools.
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• Planned layouts of structural architectural projects. Directed activities of technicians engaged in preparing drawings or specification documents.
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Applied knowledge of building codes, standards and regulations to finalize designs.
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• Completed onsite observations and project meetings throughout construction. Collaborated with engineers, interior designers and construction personnel to align project requirements and timelines.
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• Thrive at solving problems.
Managed field installations, overseeing work of contractors and collaborating with architects and inspectors to address build issues.
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Optimized design plans by rigorously testing components and completed designs.
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Coordinated efficient handover from design development to production phases, providing detailed schematics, specifications and instructions to meet quality and performance targets.
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• Organized and maintained IT resources for maximum performance. Languages
• English, Proficient (C2)
• Spanish, Intermediate (B1)
• Igbo, Proficient (C2)
Contact this candidate