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Canton, MI
... Farmington Hills MI 10/05/2012 to 11/7/2014 Verizon Call Center Team Lead • On boarding / Evaluating / Grading / Coaching CSR Calls (20 Agents in Group) o 4 monthly quality calls with each agent in my group o Quality focus: exceptional customer ...
- 2015 Jan 16
Redford Charter Township, MI
... AND CLOSING STORE ASSISTING CUSTOMERS I often made top sales person in this position January 2014-Present DAVIDS BRIDAL LITTLE ROCK AR CSR/STYLIST ANSWERING CUSTOMER CALLS/SOLVING CUSTOMER ISSUES STORE INVENTORY STYLING BRIDES Computer skills . ...
- 2014 Oct 31
Detroit, MI
... Ensure company communications are distributed to CSR in a timely manner . Communicate department and organizational objectives and goals to direct report. . Prepare and conduct performance evaluations/one on ones . Assess individual training needs ...
- 2014 Oct 12
Detroit, MI
... Primary responsibility consists of answering incoming telephone calls through the CSR Call Center Queue from Flagstar Bank call center customers and assist them with government loan status on approval loan process. Record contact information, ...
- 2014 Apr 25
Detroit, MI
... Buckman **** ****** Detroit, MI ***** 313-***-**** 313-***-**** *******.****@*****.*** EMPLOYMENT HISTORY Dialogue Marketing, Troy, MI **/*/****-**/**/2014 CSR Entertainment Interact and provide customer service in a call center environment to ...
- 2014 Feb 05
Troy, MI
... CSR - UW 1(2002 – 2003) Loan Originator (1994 – 2001) Collection Supervisor/Collector (1986 – 1993) Skills • • • Banking Industry Appraisals Email • • • Collection Desktop Computer Fraud • • • Communication Documentation Underwriter 2
- 2013 Oct 24
Oak Park, MI
... I would also make scheduled mail runs throughout the day, data entry to open/close/update inquiries and, distribute work to the CSR's, match picked up mail from other departments to open inquires and distribute those responses to the CSR's. I also ...
- 2013 Oct 22
Northville, MI, 48167
... • Handled the doctor’s schedules • Input payroll • Hire and train new employees for front desk • Epic • CSR Leader References Upon Request
- 2013 Jul 01
Detroit, MI, 48301
... Assisted in training CSR's on updated and new procedures . Assisted production floor during open enrollment 1993-1996 Flexible Plan Investments, Bloomfield Hills, MI Director of Operations - Annuity Price Center . Managed team in start up call ...
- 2013 Jun 03
Warren, MI, 48091
... problem solver Adaptive team player Active listening skills Energetic work attitude Strong organizational skills Work Experience Allegra Direct Communications Troy, MI November 2008 to April 2012 Admin/CSR Answered inbound phone calls from members. ...
- 2013 May 30