Customer Service Manager

Cindy Lines

**** ******* ***, ******, ** *****

Home: 586-***-**** Cell: 586-***-****

*****.*****@*****.***

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute

to company success.

Skill Highlights

Seasoned in conflict resolution Telecommunication skills

Sharp problem solver Adaptive team player

Active listening skills Energetic work attitude

Strong organizational skills

Work Experience

Allegra Direct Communications Troy, MI November 2008 to April 2012

Admin/CSR

Answered inbound phone calls from members. Maintained worksheet database for the

entire team. Also

assisted with escalated problems for members.

Oakridge Market Fraser, MI October 2005 to September 2008

Head Cashier

Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges. Worked

as a team member performing cashier duties, product assistance and cleaning.

Franklin Covey Fraser, MI September 2004 to December 2004

Store Manager

Organized weekly sales reports for the sales department to track product

success. Prevented store losses using awareness, attention to detail and

integrity. Maintained up-to-date knowledge of store policies regarding

payments, returns and exchanges. Generated sales and inventory reports in

Excel with data from a variety of sources, maintaining a 100% accuracy

rate. Worked as a team member performing cashier duties, product assistance

and cleaning.

Marshals Framing Hills, MI March 2004 to September 2004

Assistant Store Manager

Worked as a team member performing cashier duties, product assistance and

cleaning. Prepared and sold

broad range of customized merchandise to individuals and commercial

accounts. Expressed appreciation

and invited customers to return to the store. Managed quality

communication, customer support and

product representation for each client. Assisted customers with store and

product complaints.

Cindy Lines

3875 Norbert Ave, Warren, MI 48091

Home: 586-***-**** Cell: 586-***-****

*****.*****@*****.***

Education and Training

Macomb Community College

Medical Assistant

Clinton Township, MI, USA

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