Customer Service Data Entry
Resume:
Leona Burnett Woods
Detroit, MI 48221
OBJECTIVE
Seeking a responsible position in a growth oriented organization where I can utilize my professional skills
and customer service friendly skills for potential growth. Office professional with seven years diverse experience in the financial industry.
EMPLOYMENT HISTORY
Flagstar Bank, Troy, MI
11/2011 09/2013 Bankruptcy Specialist
Responsible for oversight of the performance of a full portfolio of Chapter 13 Bankruptcy cases. Corresponds with Bankruptcy Counsel, mortgagor and trustee's office. Maintaining an adequate level of customer service for our Bankruptcy customers on Call Center Aspect Phone Line. Document the Bankruptcy workstation. Additional responsibilities as assigned by management. Assist with confidential and sensitive issues. Process Western Union payments from cashiering dept through PeopleSoft. Competently utilize computer software MS Word, MS Excel, email, internet and mortgage servicing
software LPS, MSP, IDM, Peoplesoft, are an integral part of day to day responsibilities. Review/monitor loan status for Loss Mitigation loan modifications, forbearance and short sales. Conduct or assist in simple to moderate bankruptcy functions within the organization to ensure accuracy and compliance with government guidelines and bankruptcy laws.
Flagstar Bank, Troy, MI
9/2010 11/2011 Loss Mitigation Specialist
Responsible for audit of mortgagor loan files and tracks outstanding documentation, underwrite mortgagors monthly income as well as expenses, verbally conducts borrowers financial interviews, prepare interest and escrow calculations, underwrites files to determine approval or denial of Retention and Non Retention workout options, meets all production goals as determined by management and additional responsibilities as assigned by management team.
Flagstar Bank, Troy, MI
04/2007 9/2010 Government Customer Service Rep.
Primary responsibility consists of answering incoming telephone calls through the CSR Call Center Queue from Flagstar Bank call center customers and assist them with government loan status on approval loan process. Record contact information, generate Peoplesoft Case Tickets, and resolve cases. Use PeopleSoft to record calls and e mail for communication. Provide timely and accurate information to incoming customer request with regards to established department procedures, policies and product guidelines in a professional manner. Acting as a liaison between our account executives, customers, and
other internal staff, processing broker/correspondent applications as well as government applications for approval.
Mary J. Elliott Law Firm, Novi, MI
12/2006 04/2007 Collection Customer Service Rep.
Provide counsel to debtors on personal financial issues such as budgeting, housing, bankruptcy, credit and money management with respect to resolving and providing counsel to resolve and obtain payoff on charged off credit accounts from debtors for the purpose of settling a debt or setting up on a repayment plan by negotiating the payment of delinquent accounts via telephone call center for different creditors on
a multi phone line system. Document all contact with clients and creditors.
Robert Half Legal, Southfield, MI
07/2006 10/2006 Loan Document Administrator Assistant
Responsibilities entail vendor purchase orders specifications and administer clerical support, prepare purchase sell order contracts for financing, verify vendor EFT Remittance payments, distribute mail, filing, account data entry, review and resolve purchase order invoices and payment discrepancies, order Uniform
Commercial Code reports, order Business Tax Lien reports, review monthly general ledger reports, verify federal I.D. numbers, attach and file vendor confirmations, make copies and distribute to necessary departments, reviewing credit line leverages and accounts receivable.
Citi Mortgage Financial Services, Southfield, MI
06/2005 06/2006 Mortgage Processor/Closer
Responsibilities entailed processing loan applications, drawing closing documents, performing HUD reviews, and funding requests. Reviewed and pre audited all mortgage legal documents and verified/confirmed closing calculations prior to delivering the closing documents to closing agents to ensure accuracy. Prepared loan documents in a timely and accurate manner to insure loans are properly funded. Typing documents, computer skills and data entry. Emailed and overnight closing packages to agents, attorneys and title companies. Prepared and ordered wires and/or checks for funding. Completed cash to
close calls to mortgagors explaining and providing details of their mortgage and funds required for closing. Assisted mortgagors on the customer service phone line.
Decision One Mortgage Company, Livonia, MI
12/2004 6/2005 Mortgage Processor/Post Closer
Responsibilities entailed processing loan applications drawing closing documents, performing HUD reviews, and funding requests. Typing documents, computer skills and data entry. Reviewed and audited all closed mortgage legal documents prior to shipping files to corporate headquarters. Review and cleared delinquent credit conditions with the mortgagors. Provide customer service to mortgagors regarding their loan closing and assisting with preventing foreclosure. Worked daily customer service phone line system.
Prepared and ordered wires and/or checks for funding. Completed cash to close calls to mortgagors explaining and providing details of their mortgage and funds required for closing. Assisted mortgagors on the customer service phone line.
EDUCATION
Bachelor of Administration 1993
Major: Business Management
Detroit College of Business, k/n/a Davenport Univ., MI
Paralegal/Legal Assistant Certificate
Major: Paralegal 2005 Certificate, Lawton School Paralegal Program, MI
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