Customer Service Administrative Assistant
Resume:
Hope D. Buckman
Detroit, MI *****
*******.****@*****.***
EMPLOYMENT HISTORY
Dialogue Marketing, Troy, MI
**/*/****-**/**/2014 CSR Entertainment
Interact and provide customer service in a call center environment to
assist and respond to daily regular and routine customer inquiries
regarding various products and services related to the
Entertainment.com/coupon program. Formulate resolutions and response in a
timely and accurate manner. Update customer accounts, sales, marketing,
data entry, customer service and retention.
Aerotek/Title Source, Detroit, MI
5/6/2013-8/23/2013 Title Clearance Liaison
Obtain the necessary documentation required to clear liens and/or
judgments prior to closing by contacting attorneys, title companies
mortgage companies and any other parties for proof of title clearance and
working closely with members of title clearance team and assist closing
services as necessary with outstanding title clearance issues. Preparing
necessary documents for title clearance, update and monitor title issues on
in house system, customer service and retention, faxing, global scanning
data entry and basic cleric work
Associated Community Services, Southfield, MI
3/7/2011-7/26/2012 Verification Specialist/TSR
Deliver prepared sales talks, reading from scripts that describe products
or services, in order to persuade potential customers to purchase a product
or service or to make a donation. Explain services, payment options and
answer questions for potential donors. Obtain customer information such as
name, address, and payment method, and enter orders into computers.
Customer service, data entry, and basic clerical skills.
Kaplan Higher Education Campus, Detroit, MI
1/2010 - 6/2010 Student Services Coordinator
Assist the Director of Student Services with maintaining a retention plan
that meets established goals and benchmarks. Achieve monthly attrition and
re-entry goals. Maintain a comprehensive listing of off campus referral
services and points of contact. Assist students in obtaining information,
contract and resolution in the areas of: childcare, transportation,
housing, financial investment, protective and legal aid services, and
referral to community agencies. Monitor absenteeism and create a specific
and directed intervention plan. Meet with and advise, follow-up and
document students on re-entry criteria, including remediation, attendance,
scheduling issues, probation and academic success plans. Implement and
coordinate campus student activities. Serves as the activity coordinator
for student activities and events.
The Bartech Group, Bingham Farms, MI
02/2008 - 01/2009 Delphi Pre Select Coordinator
Act as single point of contact for all Pre-Selected candidates, negotiate
offers with candidates, understand and communicate benefits and company
policies, communicate with branch team on status of new employees in
process, facilitate with customer compliance on all drug screen and
background checks, follow-up with candidates regarding offers, coordinate
international candidates with corporate office, coordinate new employee
start dates, work individually or with team members to schedule employee
orientations, maintain candidate and newly-hired employee records in the
resume database system, coordinate all new hire paperwork for Delphi Pre-
Select candidates, comply with company rules, regulations, policies,
procedures work instructions responsible for performance of Quality System
procedures related to this job description
Academy of Westland, Westland, MI
08/2007 - 02/2008 Administrative Assistant
Admin. assistant for Assist. Principal, create office correspondence,
memos, spreadsheets and reports, special projects. Monitor attendance and
behavior records. Receptionist, managing itineraries, budgets, proposals,
fund-raising and event coordinator. Enrollment and recruitment specialist.
Front office administration and management. General clerical
responsibilities.
Adecco/Oakland Community College, Bloomfield, MI
07/2007 - 08/2007 Administrative Assistant
Admin. assistant for the registrar's office, transcript evaluations,
create office correspondence
(memos, ltrs., faxes etc.) desk reception, receptionist, and general
clerical responsibilities.
Express Personnel/Robichaud High School, Dearborn Heights, MI
03/2007 - 06/2007 Administrative Assistant
Admin. assistant for Assist. Principal, create office correspondence,
memos, spreadsheets and reports, special projects, monitor attendance and
behavior records, receptionist, scheduling of meetings and conferences,
general clerical responsibilities.
Q.E.K Global Solutions/General Motors, Southfield, MI
01/2003 - 12/2006 CSR/Regional Liaison
Responsible for monitoring daily (regional) transactions for vehicle
inventory management. created daily operational procedures and job
functions for new vehicle management system. create, distribute and
facilitate new procedures and training alerts. Integration of international
service employees into vehicle management system, and coordination of
company vehicle benefits. Create and analyze daily error transaction
report. Coordination and execution of special projects. Customer service,
retention and conflict resolution.
Progressive Education Concepts/WCCCD-Downtown Campus, Detroit, MI
05/2002 - 01/2003 Test Proctor/Cashier
Administered placement test for all incoming students, prepared test
scores, counseled students regarding placement and courses, explained
policy and procedures of the college, customer service, and general
clerical support. Cashier/financial aid clerk, position is contingent for
every registration.
EDUCATION
* David Mackenzie High school 6/90-Diploma
* Alabama State University 8/90-1/91-
Undergrad Studies
* WCCCD College District 1/91-5/93-
Applied Science
SKILLS AND ABILITIES
* MICROSOFT OFFICE WORD/EXCEL/POWERPOINT/OUTLOOK/PUBLISHER
* BULLHORN/FIELDGLASS (HUMAN RESOUCE SOFTWARE)
* CHOICEPOINT WAGE/BENEFITS CALCULATION AND NEGOTIATION
* COLLECTIONS
* DETAILED ORIENTED AND MULTI-TASKER
* COMPLIANCE/BACKGROUND CHECKS AND DRUG SCREENING
* EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
* CASH HANDLING/CASHIER/RETAIL/INVENTORY MANAGEMENT
* CORPORATE AND DOMESTIC TRAVEL SPECIALIST
* ENROLLMENT/RECRUITMENT SPECIALIST (HUMAN RESOURCES/HEALTH/ACADEMIC)
* CALL CENTER (HEALTHCARE/TRAVEL/COLLECTIONS/AUTOMOTIVE/ETC.)
* CUSTOMER SERVICE AND RETENTION
* ABLE TO BE FLEXIBLE AND MEET DEADLINES
* QUICK AND CREATIVE THINKER
* OFFICE/DESK RECEPTION RECEPTIONIST (20 LINES)
* 65 W.P.M DATA ENTRY
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