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Alpharetta, GA, 30009
... Delivered exceptional support to new and current CSR agents with policy issues. Identified and resolved escalated issues for existing policy holders with an aim of providing best customer service. ●Promoted to the rewriting/underwriting team among ...
- 2021 Apr 09
Atlanta, GA
... Helped the company solidify deals with Citibank and other customers totaling over 50 million CSR Manager 1996-1998 Started and managed a department of Customer Service Reps to take inbound calls, provide light technical assistance. Created roles, ...
- 2021 Mar 30
Atlanta, GA
... CSR - Customer Service Representative Alorica - Kennesaw, GA August 2016 to November 2016 Took inbound phone calls from experian members and promoted features Collector Georgia Management Credit Solutions - Tucker, GA February 2015 to December 2015 ...
- 2021 Mar 26
Atlanta, GA
... (2005 - 2008) Senior Customer Service Representative (Interim Lead) In addition to the performance goals of the CSR, ensured the proper coverage of escalated issues, managed special projects and/or initiatives, provided mentoring and guidance to new ...
- 2021 Mar 02
Lilburn, GA
... Executed scripts on different ALU, Cisco and Juniper routers such as 7705, 7750, Cisco CSR, 12K, 10K, 7600, ASR 9K, ASR 1K, 6500, 3800, Juniper EX & MX routers, Any-path and Comverse voicemail systems. Managed network vendors for system upgrade ...
- 2021 Feb 22
Atlanta, GA
... • Provided outputs for the Clinical Study Report (CSR). • Analyzed Adverse Event (AE) data using PROC FREQ. • Created complex and reusable Macros and extensively used existing Macros and developed SAS Programs for Data Cleaning, Validation, Analysis ...
- 2021 Feb 18
Duluth, GA, 30096
... COMMUNICATIONS 1990 NORTHERN ARIZONA UNIVERSITY Major Corporate Production – Joined Army 1992 PROFESSIONAL EXPERIENCE: TEAM LEAD SUPERVISOR (-VIRGIN MOBILE, CANADA IQOR) November 2018 - Present -VIRGIN MOBILE, CANADA Manage, train and develop CSR ...
- 2021 Jan 18
Duluth, GA, 30096
... Driver, Protocols, Frameworks, Applications Bluetooth Firmware, Driver, Protocols, Profiles and UI Framework Qualcomm, CSR, Broadcom and BlueZ solutions UMTS protocols of Sasken, Philips, Qualcomm, and Samsung UMTS applications of Call, SS and ...
- 2020 Dec 21
Roswell, GA
... Accolades: ·Actively participated in various CSR activities like Drive for NGO. ·Have been recognized and appreciated for work. ·Have been awarded with On The Spot Award in TCS. ·Have been awarded Level 1 Living legend award. Declaration: I hereby ...
- 2020 Dec 18
Norcross, GA
... • PREFORMS physical cycle counts to control accuracy of inventory • CUT cost by analyzing new & old shipping vendors • INFORMS CSR and other branches when there is a problem with deliveries / pickups • ENSURES all DOT regulations are followed • ...
- 2020 Dec 07