Engineer Network
Resume:
Douglas E. White
Cumming, GA. 30040
Email: ******************@*****.*** Mobile: 407-***-****
HIGH LIGHTS:
10+ years in a leadership or management role as a Trainer; Supervisor; Operations Manager or Private Business Owner.
3.5 years as a Site Operations Manager for ITT Systems in Iraq supporting military base Telecommunications Network
1.5 years as a Supervisor for Exelis with Telecommunications team in Afghanistan
2 years as an Owner/Operator of a small beach resort in El Nido Palawan with a 4.9 star rating on Travel booking sites.
CERTIFICATIONS:
CISCO CERTIFIED NETWORK ASSOCIATE- CCNA
ITIL FOUNDATIONS V3
CERTIFIED FIBER OPTIC TECHNICIAN- CFOT
OSHA 10HR GENERAL INDUSTRY
Pursuing PMP
SKILLS:
Microsoft Office
Above average PC knowledge
Remote Data Testing (Naviscore, Heikemian, T-BERD, JDSU)
Cable install, termination and splicing from Ethernet, Coaxial and Fiber Optics
Strong troubleshooting, problem solving and analytical abilities
Project Coordination from start to finish
Time management and organizational skills
MILITARY SERVICE:
TELECOMMUNICATIONS SPECIALIST (U.S. ARMY) 1992-1998
Installed and maintained remote tactical network switching systems, RF Radios, cabling and phones
Deployed to Bosnia: 1995-1996 with 1st Armored Division/Operation Joint Endeavor
Honorable Discharge (Held Secret Clearance)
EDUCATION:
ARIZONA WESTERN COMMUNITY COLLEGE A.A.S. COMMUNICATIONS 1990
NORTHERN ARIZONA UNIVERSITY Major Corporate Production – Joined Army 1992
PROFESSIONAL EXPERIENCE:
TEAM LEAD SUPERVISOR (-VIRGIN MOBILE, CANADA IQOR) November 2018 - Present
-VIRGIN MOBILE, CANADA Manage, train and develop CSR Agents that handle high volume calls for account management of wireless and home internet services
Work with multiple software tools and documentation for optimal efficiency, work flow and reporting such as Microsoft Office, Excel, People Soft and Citrix
Attend weekly meetings with Director of Operations and account client for updates, reviews and directives
Conduct training materials and in class sessions for CSR agents to effectively raise KPI metrics individually and corporately.
Achieved above average effectiveness and efficiency of KPI's - Met highest Metrics with Quartile 1 being the highest rating Earned a spot in top 25% for J.D. Powers for job performance. Earned Top Agent of 1st Quarter, Top SME 3rd Quarter.
NETWORK ENGINEER II (VERIZON CONTRACT WITH CSX RAILROAD) September 2016 - August 2017
Install, maintain and troubleshoot IP network communications equipment.
Organized and conducted test and turn ups with local Telco field technicians
Used Google Earth to remotely locate new install sites with long/ lat coordinates
Maintain proper documentation and drawings for all projects
Douglas E. White Page 2
NETWORK ENGINEER II (FRONTIER COMMUNICATIONS) CONTRACT March 2016 - September 2016
Responsible for the test and turn up of fiber optic service (FIOS) network
Performed installs remotely to CO for FIOS cards multi port services
Install, maintain and troubleshoot communication systems
NETWORK INSTALLATION ENGINEER (DISH NETWORK) February 2015 - January 2016
Installed Business and Residential Class services and Satellite MoCA communications for optimal operations
Conduct site surveys, install, maintain and troubleshoot satellite communication systems
Effectively operate all required hand tools and test equipment including Satellite and CATV Meters
Earned MVP in first 5 months for the quarter in the Region
*OWNER/OPERATOR VERDE SAFARI RESORT EL NIDO, PHILIPPINES January 2013-2015
Built, owned and operated a 2 acre off grid beach front resort to accommodate over night guest, day trip and boat tours
Managed up to 21 personnel from maintenance, housekeeping, restaurant operations, and boatmen.
Designed and built facilities with deep well to water purification system, 800W solar with 10 deep cell batteries and 3 generators
Held 4.9 star rating on Trip Advisor, Agoda and Air BnB. Placed in Lonely Planet travel guide.
*SITE OPERATIONS MANAGER (IRAQ) (ITT SYSTEMS/EXELIS) CONTRACT September 2007- Jan. 2013
LEAD TECHNICAL CONTROL ENGINEER (AFGHANISTAN)
IRAQ – Fallujah and Ramadi Bases:
Worked directly with the US Military LAN networks and managed operations of services, equipment and assets of over $5 million
Oversaw all base network related needs and issues from ISP/OSP, telephony, transport and power banks.
Completed projects for new installations required by DOD standards with 99.99% up time.
Managed 33 personnel, including housing accommodations, administrative accountability, training, safety, health and welfare
Responsible for 4 vehicles, Fiber splicing trailer, ditch witch trencher, cable supplies, tools and test meters
Attended meetings weekly and quarterly and provided reports and evaluations to site liaison, Area & Country Managers
Conducted on time logistical transfer of all base communications from Fallujah to Ramadi to include equipment and personnel without dropping services, or downtime of man power.
AFGHANISTAN – Camp Stone:
Oversaw Technical Control Facility of telecommunication system to include, multiplexing system for telephony and data transmissions, generator and battery bank power systems for 24/7 operations
Testing, troubleshooting to include Fiber splicing equipment, Fiber light testers and T1/E1 bandwidth JDSU and T-BERD testers
Maintained documentation and drawings for new projects for all hardware and cable installs (Cat5, Coaxial, Fiber, Twisted pair)
SERVICE TECHNICIAN (SEARS SERVICES) March 206 – Sept. 2007
Oversaw maintenance and repair of major appliances and electrical components
Use and knowledge of Multi-meter, hand tools and read and interpret electrical schematics
Trained new employees, managed inventory, tools, company vehicle, gas card and laptop
NOC ENGINEER (SPRINT/NEXTEL) CONTRACT Nov. 2005 –March 2006
Manage western and south western regions of U.S. cell sites
Layer 1 and 2 troubleshooting to NIU, Juniper and CISCO switches.
TELECOMMUNICATIONS SPECIALIST II (TAMSCO) CONTRACT – IRAQ October 2003 – March 2004
Prepared, transported all equipment and supplies for new project installs for T1 VoIP/Satellite Network for remote EOD sites in remote locations in Iraq.
Installed from box to terminating all Cat5, Coaxial and fiber cabling from switch to end user to include custom installs in pan duet, under building conduit, underground digs.
Installed Satellite dish onto 25 ft metal tower for T1 bandwidth to the network closet.
NOC ENGINEER II (TOUCH AMERICA) February 2001- Aug. 2003
DATA PROVISIONING ENGINEER (QWEST COMMUNICATIONS) March 1999 – January 2001
CATV TECHNICIAN (COX COMMUNICATIONS) February 1998 – Nov. 1999
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