Lester Javan Campbell

Insurance/Financial Specialist

adlkb8@r.postjobfree.com • 773-***-****

https://www.linkedin.com/in/lester-campbell-2a41b8117 Duluth, GA, US

Highly analytical and detail-oriented professional with extensive experience in receiving and managing insurance claims. Strong leader recognized as a top case closer for Bankruptcy and claims complaints. Demonstrated advanced value-added skills in underwriting for all lines of personal insurance products with the ability to interpret and communicate complex contracts with customers. Versatile experience underwriting for mortgage, home equity lines, auto loans, and installment loans. Expert in delivering excellent customer service, receiving and responding to client queries, and meeting client satisfaction level. Proven success leveraging superior organizational and prioritization skills to manage a high-volume workload, consistently meet deadlines, and make informed decisions to resolve challenging problems. Proficient in Microsoft office Suite and Lexus Nexus.

Areas of Expertise

Claims Processing

Escalated Management

Skip Tracing

Sales Growth

Underwriting Management

Customer Services & Satisfaction

Policy & Case Review

Bankruptcy / claims complaints Control

Insurance Management

Policyholders & Issues Resolution

Product Line Management

Financial Risk

Professional Experience

Liberty Mutual Insurance Company, Plano, TX 2017 – 2020

PI-Rewrite Team

Reviewed and revised policies for existing customers, including state transfers, status changes, product line changes, specialty lines, and non-pay with a keen focus on keeping company up to date with regulations, technology, and industry best practices. Performed underwriting of all lines of personal insurance products with a keen focus on developing, negotiating, and finalizing complex contracts. Ensured effective management of policyholders and agents for all personal lines, products, plans, and programs by delivering timely and accurate information and services. Delivered exceptional support to new and current CSR agents with policy issues. Identified and resolved escalated issues for existing policy holders with an aim of providing best customer service.

●Promoted to the rewriting/underwriting team among 80 applicants, and ranked top 5 in the network in terms of overall indicators of rewriting agents.

●Delivered exceptional support and approved the process of internal transformation of calls by executing and setting checklist of questions before a transfer.

●Established and streamlined numerous quoting processes by conducting LMS initiatives.

Liberty Mutual Insurance Company, Dallas, TX 2016 – 2017

DRC Inside Sales & ACT Team

Improved conversion by leading and controlling most challenging and lowest converted leads with a higher conversion rate than previous performance. Utilized the customer service workflow bench platform effectively for selling Homes, Boats, UTVs, ATVs, Golf Carts, Motorcycles, and Commercial insurances.

●Surpassed sales metrics and achieved sales target of 117.4%, retention target of 121.7%, and conversion target of 110%.

●Promoted to ACT Team within 90 days of employment due to excellent performance and dedication.

State Farm Insurance, Richardson, TX 2006 – 2016

Bankruptcy/ Claims/Underwriting/Retention/Sales

Ensured effective support to clients by resolving complaints, inquires, and claims on commercial, personal injury protection, body injury, property, and financial products. Managed underwriting for mortgage, home equity lines, auto loans, and installment loans. Recovered and collected information on the individual in question by utilizing a number of resources and databases as well as analyzed, verified, and used the gathered information to determine location of individuals.

●Recognized as a top case closer for Bankruptcy and claims complaints.

●Established acquisition sales and retention on all personal lines of insurance by partnering with State Farm agents.

Education

Associate of Arts

Morris Brown College, Atlanta

Licenses & Certifications

Radio Broadcasting Certification, American broadcasting School online

All Lines Adjuster License

Property and Casualty Insurance License in 45 states.

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