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Front Office Manager

Location:
Roswell, GA
Posted:
December 18, 2020

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Resume:

adist6@r.postjobfree.com

PH – 678-***-****

Megha

Summary:

·Around 5 years of IT experience in Software Testing and Quality Assurance in all phases of Software Testing life cycle.

·Acquired good understanding, knowledge in different areas of Testing like Manual Testing, Automation Testing,White Box Testing, Black Box Testing, Regression Testing and Sanity Testing.

·Worked as Java Developer during training period.

·Extensive experience in working under different models of testing like Agile, Waterfall, V model.

·Have experience in identifying the impacted areas of application based on CCN.

·Requirement Analysis, Impact Analysis, Quality Analysis, Change Management Trainings, Production support.

·Experience working with huge volumes of data, analyzing record sets for Data Quality, Data Validation and Metrics using SQL.

·A dedicated team player with excellent interpersonal, communication, and presentation skills.

·Good analytical, Logical skills and great team player.

·A quick learner who can swiftly adapt to new challenges.

·Training the new members in the team and getting them productive quickly.

·Debugging of errors,Back tracking for automated and system flows to identify the root cause of the problems.

·Have experience working in tight deadlines and off hours support .

·Proven ability to coordinate medium sized project from initial conceptualization through implementation.

·Abilities in handling multiple priorities, with a bias for action and a genuine interest in personal and professional development.

·Endowed with a passion for winning as evinced through demonstrated excellence in the academic and extracurricular areas.

Technical Skills:

Languages

Core Java

Database

SQL

Cloud Platform

Azure

Testing Tools

Selenium, Application Life Cycle Manager (ALM), TestNG, SILK, SCTM, JIRA

Work Experience Summary :

November 2016 – November 2017

Employer – Fiserv India Pvt. Ltd.

Quality Assurance Engineering Professional

Team Size – 15

Project Name: Card Services

Description:

CWSi is the portal where we do online activities for our Card. It enables real - time updates to online cardholder information and provides us with critical information for transaction processing, card delivery and audit activities. It enables us to initiate, view, and monitor correction request messages and adjustments. It also provides a web - based risk management solution allowing search and retrieval of compromised card alert information for your institution.

Debit Regression Project is aimed for creating Regression Test case suite for Client Central Portal. There are number of modules present on the portal which are used by several clients to generate various reports in different format.

Electronic Fund transfer - payment card industry provides support and facilities to various banks in USA to handle their credit and debit cards efficiently. It also has it is own ATMs and payment gateway under the brand name of ACCEL XCHANGE. It provides various features like Card management, User management, Terminal management, ATM load management etc.

Role & Responsibilities:

•Preparing test suite for each application

•Maintaining the Regression test suite

•Updating the test cases in regression suite according to the new changes in application

•Using SCTM to maintain the test cases and make changes in test cases

•Worked on JIRA to raise any defect or track any defect

•Running the automation cycle after each release

•Updating the automated test cases using SILK tool and 4tress language.

•Ensuring lesser number of failure in automation run of the regression test suite.

June 2014 – October 2016

Client – MEA (Ministry of External Affairs)

Employer – Tata Consultancy Services

Senior Tester

Team Size – 20

Project Name: PSP (Passport Seva Project)

Description:

Passport Seva Project helps in delivering passport services to citizens in a transparent, timely, more accessible, reliable manner and in a comfortable environment through streamlined processes and committed, trained and motivated workforce. PSP(Passport Seva Project) is a web based application project. Project includes 'Online','Front Office' and 'Back Office' modules. Online module includes user friendly website where user can submit online application form can make online payment and can take appointment for PSK's for passport processing and a lot more functions. Front Office includes passport processing in PSK like application processing, data modification, photo capturing, document uploading and verification of detail. Back Office includes police verification, passport printing, passport quality check and dispatch related activities.

Role & Responsibilities:

·Involvement in preparation of Test Procedures, Test Scenarios, Cases and Test Data (Worked on TCS Application Lifecycle Manager).

·Responsible for GUI and Functional Testing using Black box techniques.

·Involvement in Test Execution, Result analysis and Defect reporting using IA (Instant Apps- created for tracking all the CR's and fixes and also traces the defect life cycle.)

·Created Test Script using Selenium Web Driver.

·Have experience in replicating production scenario based on production data and providing the client with proper workaround.

·Have to certify changes based on new requirements before going live.

·Been part in movement of project from Waterfall Model to Agile Model.

·Have been part in major changes of project.

·Analysis of the Requirement Specifications provided by the Customer in order to identify test cases.

·Planning the items for Monthly and Quarterly release.

·Worked as Quality Analyst in close consultation with business team, so that their requirements are fully incorporated before deadline, keeping quality in focus.

·Test Strategy and Test Plan preparation.

·Test Conditions, Test Data and Test Case preparation.

·Test Case Execution( Functional,Regression and Performance Testing).

·Expertise in performing different kinds of testing like Sanity, Functional, Regression, Database, Performance, System testing in different test regions

·Coordination with development/support team to resolve the defects.

·Cross platform/browser testing in Windows/Mac OS and IE, Firefox, safari.

·Preparation of User manual Documents for Training of new associates and end user.

·Involved in Functional Testing & execution of scripts for Regression Testing.

·Generate End to End test scenarios and test data for regression testing.

·Defect Tracking using TCS Instant Apps tool.

·Back end testing using SQL queries and logs generated.

·Good Experience in UAT, Regression Testing and Load Testing.

·Regress UAT skills

Jan 2014 – April 2014

Client – ILP

Employer – Tata Consultancy Services

Developer and Tester

Team Size – 8

Project Name: Multiplex Automation System

Description:

Worked as Developer as well as Tester during training period on a project named Multiplex Automation System which was made to provide an easy access to the customer of multiplex. The whole project was divided into three modules- User management, Ticket Reservation, News and Events, Amenities and Reward points. My team worked on the development of third module- News and Events, Amenities and Reward points. We assigned the three sub modules to pair and I have worked on News and Events sub module. Worked on the CSS part of project. The project was made in Java language and used Servlet.

Role & Responsibilities:

·Java Developer.

·Tester for other modules in Multiplex Automation System.

·Defect reporting and tracking using ALM

·Made SRS of Project

·Test cases preparation using ALM.

July 2013 – December 2013

Client – Sprint

Employer – Manpower (Third party client for Ericsson India Pvt Ltd.)

Network Tester

Team Size – 22

Project Name: SRF

Description:

Need to set up networks on order for Sprint using the REACT tool, used to complete the order if the signal transmitted completed the whole network.

Role & Responsibilities:

·Network tester.

·Coordinating with Sprint (On-site) field technician and other LEC technician for the completion of network on time.

Educational Qualification:

• Master of Science in Information Technology Management from Campbellsville University in 2020 with a GPA of 4.0.

·B.Tech (Information Technology) from G.L. Bajaj Institute of Technology and Management, Gautam Buddha Technical University, in 2013. Secured 77% (Honors).

·XII from St. Karen’s School (C.B.S.E) in 2009. Secured 84%.

·X from St. Karen’s School (C.B.S.E) in 2007. Secured 89%.

Licenses & Certifications:

Microsoft Certified: Azure Fundamentals - Issued July 2020.

Accolades:

·Actively participated in various CSR activities like Drive for NGO.

·Have been recognized and appreciated for work.

·Have been awarded with On The Spot Award in TCS.

·Have been awarded Level 1 Living legend award.

Declaration:

I hereby state that the facts given above are true and correct to the best of my knowledge

MEGHA



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