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Delaware, OH
... Tools/technologies used: SQL Server 2012, Oracle10g/11g, Siebel CRM, SMP, BRM, and Scrum Master. TECHNICAL SKILLS Programming Languages : C,C++,Python, Core Java, PL/SQL, VB.Net, Asp.NET, Linux Shell Scripting and MATLAB. Web Technologies : HTML, ...
- 2019 Apr 21
Columbus, OH
... Experience creating, managing, and updating customer accounts in Customer Relationship Management (CRM) software. Training and experience with business intelligence software (Dondas) that includes constructing metric sets and custom reports through ...
- 2019 Apr 08
Powell, OH
... • Managed two Pega CRM scrum teams Brainiacs & Maestros. • Manages project budget, identify and mitigate project risk. • Conducted Agile Scrum calls, reviewed story cards, Sprint Planning and Sprint retrospective meetings • Manage the customer ...
- 2019 Apr 08
Lewis Center, OH
... (ALM) • Test Optimization (Hexawise) • BPM (Pega PRPC) • Financial risk case management (Actimize eRCM) • CRM (Salesforce) • Agile methodology • All the testing phases including leading UAT and product validations in Production environment. ...
- 2019 Mar 29
Columbus, OH
... •Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center TECHNICAL SKILLS Testing Tools: JIRA, Bugzilla, HPQC Languages: Shell, ...
- 2019 Mar 14
Columbus, OH
... SKILLS Analyst Customer Service Creative problem solving Good listening skills Staff education and training EDI CRM Bugzilla Basic SQL Various File formats (Flat file, XML) EDUCATION Ohio Dominican University 2003 Bachelor of Arts: English ...
- 2019 Mar 12
Columbus, OH, 43232
... Managed project to integrate support for Oracle CRM to internally written POS system. Introduced build policies and checklists that decreased product build issues 15%. Reduced help desk headcount 20% by moving the help desk to Columbus and cross ...
- 2019 Feb 27
Columbus, OH
... Duration (02/2011) – (10/2013) Team Size 8 Environment Software Database : Oracle 10g, Sql Server 2008, Mysql Server 5.5 Tools : Informatica PowerCenter 9.1 O/s : Windows 7 Enterprise Project Description Jaamoon Blink is an investor CRM product ...
- 2019 Feb 11
Columbus, OH
... Profile Highlights Expertise in operational functions of different sectors like Banking, Insurance, HealthCare, Utilities, CRM (Oracle Cloud), E-commerce and Public sectors (State of CA Water Dept. and Ohio DAS) Extensive experience in Waterfall and ...
- 2018 Oct 15
Powell, OH
... provided recognition and steps for improvement, encouraged collaboration, teamwork, and best practices Product Owner for CRM (Salesforce.com) tool – engaged in all aspects of the scrum/agile framework – daily stand up calls, sprint planning, ...
- 2018 Aug 28