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Sales Manager

Powell, Ohio, United States
August 28, 2018

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T. Sean Hall

**** ******* **** *****, ******, Ohio 43065 C:937-***-****

Professional Summary

Certified Professional Scrum Master (PSM I) with multiple years of agile/scrum experience as a Product Owner working on the platform. Served as core member of a cross-functional team responsible for leading the initial migration to Salesforce as well as continued development in an iterative agile/scrum environment as a stakeholder and then Product Owner.


Salesforce Product Owner on

geographically distributed scrum team

Fostering positive environment for

agile/scrum framework and principles

Guiding productive interaction between

Business and Development teams

Product backlog prioritization, grooming,

Refinement; product release scheduling

Scrum events-sprint reviews, planning, retrospectives; Rally experience

Assessing and mitigating risk, clearing bugs/defects/blockers

Obtaining business requirements

Oversee burndown charts, velocity trends

Guiding creation of user stories

Managerial leadership

User acceptance testing (UAT)

P&C Insurance knowledge/background

Professional Experience

Supervisor of Wholesale National Service Delivery, 3/2017 to 5/2018

Centurylink - Dublin, OH

Oversaw day-to-day operations of team to meet SLAs (99% in today/out today model) and delegate responsibilities to 9 direct reports of the Dublin Wholesale National Service Delivery Team supporting the Wholesale Sales Organization and customers including managing large projects to meet timelines and budget requirements.

Set goals, review various performance reports, conduct performance reviews, provide recognition and steps for improvement, encourage communication, collaboration, teamwork, and best practices

Participated in ongoing interaction with Sales, Process teams, Product Management, IT, Provisioning Organization, Operations, and Service Management personnel to develop and improve tools, processes, and training to achieve optimum team performance

Presented issues to leadership for discussion, develop plan of action, and execution specifically for cross-training and change management efforts involving multiple business sites related to complex merger activities

Sean Hall (Continued) 937-***-****

Manager of Sales Operations/Scrum Agile Salesforce Product Owner, 3/2014 to 9/2015

Centurylink - Dublin, OH

Delegated responsibilities to 9 direct reports of the Booking Guidelines Team, oversaw day-to-day operations of team to meet SLAs, set goals, conducted performance reviews, provided recognition and steps for improvement, encouraged collaboration, teamwork, and best practices

Product Owner for CRM ( tool – engaged in all aspects of the scrum/agile framework – daily stand up calls, sprint planning, reviews, and retrospectives, requirements, user stories, UAT

Product Owner scrum environment iterations led to increased monthly sales booking activities as well as increased accuracy of those booking activities resulting in better alignment with corporate sales revenue goals/forecast

Facilitated productive interactions between business units and development team to guide backlog priorities, setting proper expectations, and successful sprints; Rally experience

Adept at assessing viewpoints of the development team and other stakeholders and getting their buy-in to reorganize sprint backlog priorities to better align with long-term product roadmap

Resolved high-level escalation issues with significant impact on business

Supported the Sales organization by providing training, demos, and ongoing assistance with properly closing sales opportunities in Salesforce in order to maximize monthly revenue performance and achieve quota goals

Senior Lead Sales Operations Consultant, 1/2014 to 3/2014

Centurylink - Dublin, OH

Provided critical support to the manager of the team by training and mentoring other members of our group

Worked with IT and Scrum team personnel to develop business requirements and user stories to product and feature enhancements and completed UAT efforts as well

Worked on cross-functional teams to address process and training gaps to achieve better sales results in addition to developing and maintaining technical booking process documentation for closing sales opportunities in Salesforce

Lead Sales Operations Consultant, 5/2008 to 1/2014

Centurylink - Dublin, OH

In-depth involvement with cross-functional team that led the integration from previous CRM tool to the platform, specifically with regard to certain sales functions such as booking guidelines

Sean Hall (Continued) 937-***-****

Provided high-level support and serve as subject matter expert for all Booking Guidelines activities for Sales organization to ensure proper execution and closing of sales opportunities in Salesforce for quota attainment

Completed monthly business intelligence reporting and auditing functions

Presented and discussed monthly results with all levels of sales management as well as methods for improving overall performance for better quota results

Developed and led all Booking Guidelines training activities for new sales reps, managers and Sales Integration Managers (Trainers), as well as follow up training sessions

Responsible for all Booking Guidelines updates and additions to BG process documentation and training

Supervisor – Order Engineering and Processing Center, 9/2005 to 5/2008

Centurylink – Dublin, OH

Oversaw the daily functions of 30 team members who provided ordering processing and support to global Sales organization

Delegated responsibilities and oversaw projects in a very fast-paced environment, conducted performance reviews, and drove improved performance through coaching

Led discussions with Training and other Sales support organizations to streamline ordering processes

Provided frequent assistance with processing and implementation of large complex projects

Worked with provisioning organization sales teams and upper leadership to resolve high-level escalation issues with significant impact on business

Order Engineer – Order Engineering and Processing Center - 9/2003 to 9/2005

Centurylink - Dublin, OH

Start-up organization – Fast-paced environment providing high-level support to Sales teams by reviewing and processing complex orders for strategic products, mainly IQ Networking / IP solutions and managed projects of various size and complexity

Reviewed all order information including technical specifications, contract information, quoting/pricing information

Held calls with customers and sales teams to go over all order information to ensure complete order accuracy before system entry and submission to the Provisioning Team for implementation

Processed expedite requests for critical, time-sensitive order submissions

Reviewed invoices as necessary and assisted with billing/pricing issues and escalations

Served as trainer and mentor to new team members

Sean Hall (Continued) 937-***-****

Business Partner Sales Account Consultant – 7/2000 to 9/2003

Centurylink - Dublin, OH

Worked with and supported an assigned region/base of Centurylink Business Partners and customers to provide excellent customer experience and achieve sales objectives

Reviewed and submitted service order requests on behalf of assigned partners

Lead all critical functions related to implementation of large, complex projects

Conducted first bill review audits to ensure proper billing and resolved billing disputes as needed

Assisted with quoting of new services and with contract review, execution, and renewals as well as special contract processes involving Pricing and Offer Management

Resolved high-level escalation issues with significant impact on business

Managed projects of various size and complexity and tracked orders and projects through provisioning implementation, scheduling, and turn-up process for newly installed services. Served as trainer and mentor to new team members

Sales, Marketing, and Underwriting Specialist – 7/1999 to 6/2000

State Auto Insurance Company - Columbus, Ohio

Led all sales, marketing, and underwriting activities in assigned northern Ohio territory. Prospected for new agencies to contract with for State Auto products.

Traveled weekly to independent insurance agencies located in assigned territory to make product sales presentations, address sales performance of agencies, and discuss moving existing books of business to State Auto.

Traveled to agencies in territory to train agency personnel on Sate Auto company website and software/portal capabilities and how those tools could increase their sales productivity and results.

Earned quarterly awards for highest dollar amount of renewals- $14.5M.


DePaul University College of Law, Chicago, Illinois

Juris Doctor, May, 1998

University of Cincinnati, Cincinnati, Ohio

Bachelor of Arts, December 1993


Professional Scrum Master Certification (PSM I)

Near completion of The Leadership Essentials Program at Centurylink and Project Management Fundamentals through (PMI registered education partner) (Prior to workforce reduction in May, 2018)

Network + Certification, 2001; TechSkills Computer Learning Center, Columbus, Ohio

Assistant Technical Editor / Staff writer for the DePaul University College of Law Journal of Art and Entertainment Law, 1996 – 98

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