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Downingtown, PA, 19335
... Designed interfaces and technical architecture for VoiceXML based communication with Avaya IVR systems; negotiated contracts for implementing an enterprise wide interactive voice response system resulting in cost savings to the organization. . Led ...
- 2013 Aug 14
Newtown Square, PA, 19073
... of Contact Center software products including initial implementation and upgrades of the following: Avaya, Cisco Call Manager, ICM, ipIVR, ACD/PBX, CTI, CVP, IVR, Outbound Dialer, Web View Reporting, CAD, Cistera Call Recording and Paging. ...
- 2013 May 14
Newark, DE, 19713
... CMS provides an administrative interface to the automatic call distribution (ACD) feature of the Avaya Communications Servers, enabling contact center managers to generate reports, administer ACD parameters, and monitor call activities to determine ...
- 2012 Sep 02
Wilmington, DE, 19808
... Administered and monitored Avaya Definity phone and Intuity voice mail system. Coordinated distribution and replacement of computer-related equipment at sales models. Administered, created and maintained all user computer and phone accounts. • ...
- 2012 May 22
Newark, DE, 19711
... Built relationships and interacted directly with major customers, distributors, and vendors such as Citrix, Cisco, Avaya, and Riverbed. Performed research, configurations, pricing, ETA's, and RMA's Ensured accurate order processing working with the ...
- 2011 May 27
Middletown, DE, 19709
... Proficient in Microsoft Project, Visio, WORD, EXCEL, PowerPoint, Outlook, MMIS, CMS (Avaya Call Management System), and various internal applications. PINNACLE RESOURCES 2007-2008 Contract for HP Enterprise Services (formerly EDS) Project Manager ...
- 2011 Feb 16
Havertown, PA, 19083
... Avaya Communications Basking Ridge, NJ (1998-1999) Project Manager for 56,000 square feet of office and conference room space and 10,000 square feet of electronic laboratory space. Work included phasing of space for business groups which ...
- 2010 Nov 10
Philadelphia, PA, 19103
... Fujitsu Network Communications, Intel, 3COM, Bloomberg, Synopsys, Cadence, Vitesse, Verizon, Avaya, Lucent, as well as many start-up companies and smaller divisions of larger companies in the optical and next- generation wireless markets. . ...
- 2010 Nov 01
Darby, PA, 19023
... auditing, MDS95xx, routers, switches, peripheral gateways, AIX, AS-400 technology stack, Wintel/Linux servers, VoIP, Avaya ACR switches, Fiber Channel, HP-OpenView, Mainframe, Microsoft MOM, Helpdesk, mid-range, network monitoring - 8 years ...
- 2010 Aug 02
Claymont, DE, 19703
... Perform mac on Avaya 8700 series servers, Call Accounting & ACD Call reporting . Managing Vectors and VDN's, announcements, trunk groups . Excellent customer service skills & history of good customer relationship management Tri-M, ...
- 2010 Jul 19