Sales Manager

LAUREN JORDAN

**** ********* *****, ******, ******** 19711

302-***-**** | *********@*****.***

INFORMATION TECHNOLOGY INDUSTRY

Salesforce.com Admin

Hard-working, loyal, and competitive professional; accomplished in forging advantageous relationships with C-level decision-makers, presenting in front of groups, and delivering product training to sales representatives, whether on the road in client offices or in corporate headquarters.

• Versatile problem solver with innate technical aptitude and ability to partner with Executive Management, Sales, Marketing, Engineering and Shipping / Receiving teams to maximize operations and interactions between disparate groups via the use of Salesforce.com.

• Proven analysis skills offering experience in bridging quantitative and qualitative research to develop on-target strategic plans to drive adoption of solutions with various departments in an organization.

• Results-centric with a focus on overcoming challenges; recipient of multiple awards and key promotions due to outstanding personal performance and capacity to assume increasingly responsible roles.

• Trustworthy leader; selected to perform activities outside of job role in a startup organization to support and facilitate fast growth of company.

• Passionate about building partnerships; demonstrated success in cementing profitable revenue streams through demand generation tactics and working together with alliance vendors.

• Business development expert adept in measuring performance to maximize sales, coupled with the vision to see the bigger picture across multiple projects and programs.

Technical Skills

Salesforce.com ~ RightNow ~ eTrigue ~ Vertical Response ~ Send Labs ~ Survey Monkey ~ Webex ~ Go to Meeting

Core Competencies

Sales Operations ~ Communications ~ Proactive Problem Solving ~ Teamwork ~ Relationship Building ~ Demand Generation Tactics ~ Cross-Functional Collaboration ~ Sales Training ~ Lead Generation

PROFESSIONAL EXPERIENCE

DATACORE SOFTWARE, Ft. Lauderdale, Florida | 2010 – 2011

Leading provider of storage virtualization software required by virtual and physical IT environments.

Channel Manager: Manage channel relationships across 2 territories (Southeast and Central US), encompassing a total of 23 states. Improve close rates provided by VARs in each territory working in conjunction with Sales Directors and SE’s. Prospect the market and recruit new vendors. Bolster and maintain market share, brand visibility, and ROI, by clearly articulating value propositions and fostering relationships with business owners and sales representatives.

Selected Highlights:

• Skyrocketed the Central Region’s total quarterly revenue (Q4 /2010) by ~240%

• Played a pivotal role in enabling the Southeast Region to meet 100% of planned goal.

• Honored with the Q4 outstanding performance award; nominated by peers for exceptional achievements.

• Bolstered event attendance and optimized lead creation through development of creative demand generation tactics and other strategies, such as using mdf/coop funds to create monetary spiffs for sales reps at VARs.

• Use of Salesforce.com to manage accounts as well as created dashboards and reports for multiple territories.

LAUREN JORDAN | *********@*****.*** | PAGE TWO

PROFESSIONAL EXPERIENCE

SEVONE, Newark, Delaware | 2008 – 2010

Market leader in application-aware Network Performance Management.

Marcomm & Sales Operations: Enhanced Sales Operations as Salesforce.com Administrator, fully designing, implementing and then training staff for complete adoption. Managed email marketing campaigns through Salesforce.com and the integrated marketing tool eTrigue. Orchestrated all aspects of tradeshow planning, execution, marketing, and design for Cisco Live in North America and Spain, as well as Network World. Negotiated vendor contracts.

Selected Highlights:

• Streamlined sales operations by customizing SaleForce.com to meet the needs of the business, including reports, dashboards, and demand generation tool development and integration.

• This also included creating multiple objects, records, workflows, approval processes, validations, email alerts, territory mapping and management, creation of a full list of products skus used for quoting funcion etc all with a global build out in mind.

• Moved company from the Professional to Enterprise version of Salesforce.com.

• Collaborated with all departments involved to provide an efficient and streamlined design for the business.

• Provided more sales leads by designing and executing email and webinar campaigns for the Americas and EMEA.

ADAGIO TECHNOLOGY ASSOCIATES, West Chester, Pennsylvania | 2007

Business Development: Generated business proposals for all types of customers. Collaborated with management team to create compelling email and direct mail marketing campaigns. Found new leads via cold calling and regular networking, including participating in business expos in the local area.

Selected Highlight:

• Uncovered and captured IT and support service opportunities in the PA / DE market to develop new business.

MTM Technologies, Wilmington, Delaware | 2005 – 2007

Sales Support Manager (2006 – 2007): Provided leadership to a 7-member Sales Support Staff in the Mid-Atlantic Region. Kept vendors up-to-date on technical knowledge of products by scheduling vendor training. Delivered key support to 4 assigned Sales Reps as well as built relationships with their named accounts.

Selected Highlights:

• Progressed up the ranks of the organization rapidly due to exceptional personal performance.

• Played a central role in arming new reps with the right skills to excel.

Inside Sales Support (2006): Conducted pre to post sales activities for 7 assigned Sales Reps on all accounts. Built relationships and interacted directly with major customers, distributors, and vendors such as Citrix, Cisco, Avaya, and Riverbed. Performed research, configurations, pricing, ETA's, and RMA's Ensured accurate order processing working with the Purchasing department.

Additional roles with MTM Technologies included Executive Admin (2005 – 2006). Details on request.

EDUCATION

Marketing Coursework (In Progress), WILMINGTON UNIVERSITY, Online Distance Learning

Extensive Coursework – Fashion Merchandising, UNIVERSITY OF DELAWARE, Newark, Delaware

Additional education technical training for administration of RightNow and Salesforce.com.

CERTIFICATIONS

Citrix CCSP ~ DataCore DCSP

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