Project Manager Customer Service

Anthony J. Harlee

*** ****** **. **** ********, DE 19703

Phone: 302-***-**** Email: ********@***.***

PROFESSIONAL EXPERIENCE

Brandywine Technology___Wilmington, DE__________________09/2009-present

DTI-Department of Technology & Information________________Telecom

contractor for State of Delaware

Telecom Specialist

. Perform mac on Avaya 8700 series servers, Call Accounting & ACD Call

reporting

. Managing Vectors and VDN's, announcements, trunk groups

. Excellent customer service skills & history of good customer

relationship management

Tri-M, LLC______________Kennett Square, PA________________01/2005-07/2009

Network Service Technician

. Perform mac on Avaya 8700 series servers, Definity (PBX), Intuity

Audix, Mod messenger, Partner ACS, Norstar, BCM50/200/400, Meridian

Option 11C-81C (PBX) and Vodavi

. Completed a Understanding Networking Fundamentals course08

. Basic knowledge of extending T1/E1, DS3, OC3 and OC12

. CPE installer

Versalign, Inc._____________Wilmington, DE_________________01/1998-01/2005

Telephony Technician

. Admin PBX Northern Option 11C-81C

. Coordinated walk-through, installs, provided training of phone and

voicemail systems

. Coordinated installation of local phone services and oversee the

installation of Digital and POTS Centrex lines

. Build strong vendor to client relations and maintain an open line of

communications

. Coordinated the maintenance and installation of LAN connectivity

. Performed all aspects of Desktop Support, including troubleshooting

and diagnostics of various hardware and software for various clients

to include BCBSDE

Mattes Telecom____________Wilmington, DE__________________06/1993-01/1998

Telephony Technician

. Installed, serviced and maintained voicemail and phone systems such as

AT&T, TIE, PANASONIC DBS, EAGLE, TOSHIBA, PROSTAR, SPIRIT, LUCENT;

PARTNER PLUS, ITT, VODAVI, and 1A2 Key SYS.

. Project manager for wiring upgrade for a large School District in the

state

. Maintain MACSTAR for the City of Wilmington

United States Army_________________________________________08/1977-09/1986

. Radio communications

Ms Office applications- MS Win 95, 98, NT Professional and XP Professional

Certifications

- Northern Telcom Option 11E programmer

- Vodavi Digital phone system

Contact this candidate