WILLIAM C. SCHMIDS

** **** ****, *****, ** ****3 * 610-***-**** (H) * 610-***-**** (C) *

abl52o@r.postjobfree.com

OBJECTIVE

Project Management Process improvement practice leader who specializes in

the oversight and management planning of project financials and metrics

wishes to lead an organization PMO practice committed to improving

individual and organizational effectiveness by way of standards and

accountability.

SUMMARY OF QUALIFICATIONS

Accomplished and resourceful mentor capable of working independently and as

part of a team advancing organizational change, solving problems and

improving project work product quality and delivery. Strong leader with a

high degree of business acumen and negotiating skills. Experienced with

measuring and improving individual and organizational performance and

quality. Uses a consultative approach to align business strategy with

technology with a track record of meeting commitments, inspiring creativity

and fostering a collaborative culture of continuous improvement within

organizations.

PROFESSIONAL PRACTICE

Portfolio, Program & Project Management Office Leadership - Medium, Large &

very Large systems, global application development and technology

implementation projects (Multiple Insurance policy administration systems,

SAP ERP infrastructure implementations/Hyperion Financials) - Project

Office, MS Project, EPM, Agile Solutions, Collabnet, eProject, ChangePoint

- planning, estimating, time and cost tracking, charter, communications,

reporting - PMO/COE - Methodologies, guidelines, strategy, startup and

department management - GE, PMBOK, OPM, ADM, Keane, OUM, AIM, DMAIC, - 12

years

Infrastructure - Oracle SOA - AIA Architecture, Enterprise BUS, Fusion

Middleware, Virtualization (VMware VC, ESX Servers, EVA 4000-8000 SAN,

DataProtector, WAN/LAN, Architecture Design, web services, firewall

security management, Sarbanes compliance auditing, MDS95xx, routers,

switches, peripheral gateways, AIX, AS-400 technology stack, Wintel/Linux

servers, VoIP, Avaya ACR switches, Fiber Channel, HP-OpenView, Mainframe,

Microsoft MOM, Helpdesk, mid-range, network monitoring - 8 years

Business Process & Workflow Analysis - CRM / ERP business process

outsource, business requirements to functional specification development,

transition workflow engineering, - LEAN Value Stream Mapping, JAD/JAR

facilitation, Visio, Excel, MS SharePoint, Portal, International

Architecture Group - Requirements Elicitation, Web Services, XML - 12 years

IT Management/Supervision - People, process & technology - Performance

Management, team building, capability modeling, leadership, training &

mentoring - AMA, Covey (LEAD), Deming, Ackoff, Hoshin Kanri, CCL Academy,

Organizational Behavior - 10 years

Service Delivery - ITIL & CMMI frameworks; service delivery, service

management; incident management, key process area definition, content,

documentation and training - SEI, IEEE, ISO, TQM, ITSM, CMDB, ITO - 12

years

Software Application Development - Traditional & Agile SDLC. SEPG Work

planning leader, system and user testing, defect tracking management and

data security management- SQL Query, DB2, BEA, Vignette, Middleware,

Rational, QA Director Suite, CMM/CMMI - 8 years

Industry Experience

Healthcare - Managed datacenter consolidation for two non-profit elderly

care agencies into a single for profit service offering. Managed commercial

healthcare insurance provider enterprise messaging and Data Warehousing

reporting. Managed Year 2000 remediation for large university hospital

system.

Pharmaceutical - Managed global messaging strategy, design & implementation

project reducing number of applications and increasing throughput and

service quality. Implemented network monitoring applications to facilitate

data troubleshooting and optimization. Managed technology refresh, desk

side services and network management contracts

Insurance - Managed corporate program & project portfolio and bid

management. Member, executive steering committee Manager, Insurance Global

Business Unit PMO, Member Global PMO task force. Managed Claims & Imaging

RFP preparation for large regional P&C carrier managing vendor/product

evaluation and selection process. Managed large P&C application

development & consolidation and deployment beating estimates and schedule

by 30%. Created PMO & implemented Process Improvement programs in regional

carrier reducing work product defects. Manage portfolio of policy

administration system and document management application implementations.

Implemented UML Use Case estimating tools and risk management processes.

Financial - Managed multiple outbound credit card solicitation and call

center programs for world's largest bank.

Commercial/Retail - Managed multiple inbound call center setup and support

for retail computer service organization. Managed thin client

implementation for national transportation division of global organization.

Telecommunications - Served on Sprint Partner Data Advisory Committee

providing insight into industry & technology trends.

Manufacturing - Implemented financial management & reporting system for

fortune 500 multi-industry manufacturing leaders. Managed multiple SAP

infrastructure/datacenter implementation projects. Managed design &

implementation of national enterprise messaging and technology refresh for

large aluminum manufacturer & distributor.

HISTORY

ORACLE CORPORATION - Bala Cynwyd, PA March 2008 - Present

Manager, Project Management Office, Insurance Global Business Unit -

Created organizational PMO. Wrote Charter outlining the department &

business unit goals and measurements. Mentor to a team of 23 project

managers in problem resolution, PM methods, practice and reporting. Create

project metric financial reporting standards; actual vs. estimated

projections, budgets, margins & burn rate, variance, EAC, ETC, etc.

Conduct weekly team meetings and coordinate and analyze weekly project

status including executive awareness. Manage the internal document and

process intranet application ensuring all project related artifacts and

command media are kept current. Providing oversight and coaching to the

consulting manager process improvement initiative as a lead stakeholder for

the standardization review team. Conduct client /project budget/SOW

reviews with executive team, operations and project team leaders.

Transitioned legacy PM & estimating methodology to the Oracle Unified

Method. Risk Management - Monitor projects for health check opportunities

to ensure scope, schedule and financial commitments are aligned with

stakeholder & sponsor expectations. Oversee > $100 million portfolio of

publishing, documentation, rating engine and policy administration system

projects delivered to fortune 100 clients. Designated owner of project

management workbench tool & Oracle Consulting Data Portal training and

implementation.

SPX CORPORATION- Horsham, PA Feb 2006 - March 2008 - Fortune 500

Manufacturing Leader - Global Information Services (GIS) Data Center

Operations

Manager, Project Management Office & Process Improvement - Member of the

GIS senior staff and Leader of the PMO. Portfolio responsibility for all

internal and customer facing projects and related activities for North

America, APAC & EMEA data centers. Manage internal productivity tools,

service delivery modeling, consolidated reporting and metric analysis,

(GWI, ChangePoint, CIMS, and EPM). Perform Sarbanes IT Security Control

audits. Created & implemented PM methodology, resulting in improved on-time

project delivery by 40%. Performed project gap analysis across portfolio.

Provide management oversight to LEAN process improvement efforts. Principal

customer interface for new datacenter service requests. Personally managed

complex, highly visible assignments throughout entire life cycle. Produce

and publish the data center services catalog, SLA's, pricing. Establish

departmental goals, objectives & metrics. Trained organization staff in

Change Agent & Team Building. Conduct periodic and annual performance

management reviews. Provide management oversight to SAP ERP systems

consolidation & infrastructure hosting projects (88 to 37) and build to

datacenter service delivery requirements.

NCO GROUP - Horsham, PA August 2003 - December 2005 - AR Management,

Business Process Outsourcing

IT Program Manager - Customer Relationship Management - Responsibilities:

Managed international inbound and outbound customer care and acquisition

programs ($120 MM) for large financial and consumer clients. Led operations

and infrastructure support in the start up and launch of new call centers

including data and voice communications, Voice call switches (Avaya,

Aspect), telephony and desktop CTI, messaging, internet and intranet

application access, and CRM application (Remedy, Clarify etc.) deployment.

Managed reporting software development and PM methodology. Analyze,

prioritize and convert all client requirements into functional specs,

estimate effort and costs. Identify resources, allocate and manage work

breakdown to completion. Create and manage project plans and deliverable

audits. Led IT process improvement efforts overseeing policy and procedure

development, conducted Patriot Act & SOX compliance and data security

audits.

HARLEYSVILLE INSURANCE - Harleysville, PA, Nov. 2001 - April 2003 -

Property & Casualty Insurance

PMO Manager - Responsibilities included creation and management of the

Project Management Office (PMO). Recruited and mentored PMO staff, project

managers in a matrix environment. Led the software engineering process

group (SEPG). Managed the design, implementation and training for software

process improvement addressing the Capability Maturity Model (CMMI) Key

Process Areas. Introduced configuration management release practices and

testing policies and enterprise defect tracking into the organization.

Teamed with Enterprise Architecture group developing the "to be" vision

standardizing on J2EE and .NET application development strategies.

Contributed estimating and testing plans for the PeopleSoft ERP planning

team. Performed security compliance audits for corporate project portfolio.

Teamed with Quality to establish the SQA department process and procedure

development, assessment and staffing. Trained IS staff in functional

specification development, verification and reviews & inspections process

reducing rework efforts and related project costs by 30%. Managed the

software development budgeting process across all enterprise projects.

Planned and estimated computing and infrastructure capacity requirements.

VENDOR MANAGEMENT CONSULTING GROUP - Darby, PA, Oct 99-Nov 2001 - Contract

Consulting

Co-Founder, SR. Consultant - Founded company to help clients achieve ROI

for business/ technology projects by offering vendor management, methods-

based project portfolio management and process improvement consulting

services.

* Engaged to Develop RFP for $11 million automated Insurance Claims/Imaging

system project. Led client project team while providing vendor management

services. Conducted vendor product evaluations & selection of vendor

proposals and products.

* Managed & saved $30 million Insurance property and casualty software

application development and systems consolidation project. Led User

Acceptance Testing coordination of all issue tracking and problem

resolution. Delivered project ahead of schedule and under budget by 22%.

Conducted business strategy/IT alignment and process improvement consulting

engagements within Insurance, Pharmaceutical, Manufacturing, and Financial

industries. Hired full-time by Harleysville Insurance to establish PMO.

AVETEL, INC., King of Prussia, PA, October 97-October 99 - Business &

Technology Consulting Services

Consultant/CEO - Served as Practice Manager and leader of the executive

team. Responsible for transitioning company from VAR to professional

consulting services. Introduced and offered IT Service Delivery and

Service Management based on the ITIL framework, strategic planning and

technology alignment, process improvement, capacity planning and risk

reduction. Staff augmentation, project management, methodology tools and

guidelines and audits were additional services offered. Built a winning

organization, empowered team culture promoting open communication, and

espoused theory organizational behavior model. Industries served:

Healthcare, Pharmaceutical, Manufacturing, Financial and Insurance.

FORTE SYSTEMS, West Chester, PA June 95 - Sept. 97 - Technology Integration

& Consulting Services

New Business Development/Project Management - Developed new client

acquisition and retention strategy resulting in premium project management

and consulting engagements to 23 new clients in less than 2 years with

project services valued at $6.8 million annually with >60% GPM. Teamed with

senior management to develop and introduce ITIL Service Delivery and

Service Management framework process & project methodology policies, tools

and templates.

* Managed the IT department consolidation for two Healthcare

organizations into a single for profit entity

* Co-sponsored new technology lab creation to host integrated systems

for training and demonstration

* Raised the type and level of service offerings to premium priced

projects and consulting engagements

* Advanced the Microsoft MCSE career path for technical resources

ADVANCED TECHNOLOGY SERVICES, INC., Peoria, IL, July '90 - June '95 -

Manufacturing Datacenter Services

Regional Business Development/Project Manager - Managed Mid-Atlantic region

account base providing manufacturing execution systems, factory data

networks, and onsite help desk services and call center contracts. Led

regional Service Quality Initiative, mentored and coached field staff in

project management best practices and SLA development resulting in renewal

of major service contracts valued at $16 million. Member, President's Club,

5 consecutive years.

EDUCATION & TRAINING

Drexel University - Business Management/Communications

Community College of Philadelphia - Accounting & Finance

Villanova University - PMBOK Project Management Professional

Oracle University - Oracle Unified Method Manage & Implement Levels 1, 2,

2E, 3 & 4 Certification

Keane - Productivity Management Methodology

AMA - Fundamentals of Finance & Accounting

CCL - Leadership through Effective Change Management

PMI - Member - #393390 - PMP Candidate

Carnegie Mellon/Software Engineering Institute - CMM & CMMI boot camp

International Architecture Group - Requirements Elicitation

ITIL - Service Support, Delivery, Planning Service Management,

Infrastructure Management

University of Pennsylvania - Organizational Behavior - Argyris - "Theories

Espoused & Theories Used"

Covey - LEAD, "Balanced Scorecard & Time Management"

Zenger-Miller - Service Quality Initiative

Deming - Principals of Continuous Process Improvement & TQM

Ackoff - Principals of Management Wisdom

Xerox - Professional Sales Training

CERTIFIED INSTRUCTOR/TRAINER

Risk Management, Peer Reviews & Inspections, Requirements Elicitation &

Analysis, Software Quality Assurance, Change Management, Project

Management, OUM Methodology, Change Agent, Inspection Moderator, Team

Building, Meeting Facilitation, Service Quality.

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