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Chicago, IL
... ● Accessibility & Compliance at Scale: Directed WCAG/ADA audit and redesign of 500+ B2B2C agent websites in 17 weeks, reduced violations 85%; implemented ADA compliant light/dark mode site templates, cut remediation effort by 4 hrs/site. ● Lead ...
- Aug 25
Kingston, Saint Andrew, Jamaica
... Strengths: Excellent Communication Negotiating Data Entry Mathematical Skills Details-oriented Investigation Customer Service Agent, Ibex Global-Jamaica October 2020 – September 2021 My duties as a customer service agent for Ibex Global includes ...
- Aug 25
Fayetteville, NC
... LICENSED REAL ESTATE AGENT Coldwell Banker Advantage 2021 – Present Fayetteville, NC - While serving full-time in the Army, also launched and scaled a successful real estate business. - Named Top Producing Agent in 2023 and 2024. - Managed contracts ...
- Aug 25
Omaha, NE
... business • Leveraged data analytics tools to track business performance and make data-driven decisions Roadside Assistance Agent AAA The Auto Club Group-Omaha, NE January 2005 to August 2006 Front Desk Receptionist Family Medicine-Omaha, NE January ...
- Aug 25
Dallas, TX
... SQL Server, Oracle, AWS S3, IBM DB2 • Automation & Scripting: Python (Pandas, NumPy), SAS, Shell Scripts, SQL Server Agent • Agile Delivery: Data Governance, KPI Design, Performance Tuning, Stakeholder Communication PROFESSIONAL EXPERIENCE ...
- Aug 25
Levittown, NY
... Act as a change agent by introducing advanced analytics tools and digital platforms to inform decision-making and improve outcomes across clinical and operational domains. Epiq Global Vice President, Service Management April 2024 – March 2025 Led ...
- Aug 25
St. Cloud, FL
... WORK HISTORY January 2009 - January 2012 Account Executive Atlantic Services Group, Orlando, FL January 2004 - January 2008 Purchasing Agent and Sales Representative City Electric Supply, Orlando, FL January 2001 - January 2004 General Manager Info ...
- Aug 25
Marietta, GA
... Receivable Clerk/Collections Agent Trident Asset Management - Marietta, GA Jan 2015 – Sep 2015 Accounts Receivables/Collections Specialist Brew Law Firm (Temp) - Marietta, GA June 2014 – Jan 2015 Home Care Manage Albany Advocacy Resource Center Inc. ...
- Aug 25
North Little Rock, AR
... Partnered with help desk and software engineers to troubleshoot agent system issues to ensure business continuity. Resolved 100% service level requests submitted or escalated to Tier 2 solutions. • Responded thru chat, email and phone calls ...
- Aug 25
Elgin, IL
... • Assisted with agent requests and quality assurance for multiple insurance providers. Seasonal Employee, Call Center Support The Results Company, Wellcare - Lakeland, FL February 2019 to April 2019 • Answered high-volume inbound calls to assist ...
- Aug 25