Senior Project Manager & Business Analyst (15+ yrs)

BLAIR VICTORIA BIVINS

*** * ****** ****** **** Kennedale, TX 76060 • Remote

Project Management Business Analysis Operations Strategy

PROFESSIONAL SUMMARY

Project Coordinator / Business Analyst with 15+ years of experience driving workflow execution, systems coordination, and operational efficiency across healthcare and enterprise environments. Proven ability to manage cross-functional initiatives, optimize processes, and deliver data-driven insights using platforms such as Adobe Workfront, Salesforce, and SAP. Experienced in stakeholder management, reporting, and compliance within high-volume, regulated environments.

CORE COMPETENCIES

Project Coordination & Lifecycle Management

Agile / Waterfall / Hybrid Methodologies

Workflow Design & Optimization

Cross-Functional Stakeholder Management

Data Analysis & Reporting (Excel, Tableau)

CRM & ERP Systems (Salesforce, SAP)

Process Improvement & Documentation

HIPAA Compliance & Data Governance

Audit & Compliance

Data Validation & Data Integrity

Root Cause Analysis & Troubleshooting

PROFESSIONAL EXPERIENCE

Patient Care Coordinator II

Boston Scientific Corporation — Remote

2023 – Present

Managed end-to-end case workflows across CRM and ERP systems, ensuring accurate tracking, routing, and resolution of high-volume patient and provider requests

Utilized Salesforce to create and manage CRM events, maintaining full lifecycle visibility and accurate routing to Case Management Coordinators

Processed and tracked orders in SAP, supporting fulfilment, payment processing, and operational reporting

Coordinated across multiple stakeholder groups (patients, providers, field representatives, internal teams) to drive timely execution of service deliverables

Provided structured technical support for neuromodulation devices, reducing escalations through effective troubleshooting and guidance

Delivered MRI safety education, ensuring compliance with regulatory and clinical standards

Maintained strict HIPAA compliance while managing sensitive patient and surgical data

Identified workflow gaps and contributed to process improvements that enhanced turnaround time and service consistency

Project Coordinator / Workfront Specialist

Centene Corporation (Contract)

2021 – 2023 — Remote

Managed end-to-end project workflows using Adobe Workfront, including task creation, assignment, approvals, and milestone tracking

Coordinated cross-functional teams across operations, outreach, and compliance to ensure timely delivery of project initiatives

Built and maintained structured project plans, task dependencies, and workflow hierarchies to improve visibility and accountability

Facilitated project intake, translating business requirements into actionable workflows within Workfront

Monitored project progress, identified bottlenecks, and escalated risks to stakeholders to maintain delivery timelines

Maintained dashboards and reporting tools to provide leadership with real-time project insights

Supported Agile and hybrid workflows through iterative updates, status tracking, and continuous process refinement

Standardized documentation and workflow practices to improve consistency and execution across teams

Data Retrieval Specialist (HEDIS / Reporting & QA)

Inland Empire Health Plan / Altegra Health

Contract / Seasonal Multiple Engagements (2014 – 2023) Ontario, CA

Executed end-to-end HEDIS data retrieval and reporting support across 6+ audit cycles, ensuring accuracy and completeness of clinical data

Retrieved medical records remotely and on-site from provider offices, hospitals, and healthcare systems, ensuring compliance with audit requirements

Performed data validation, audit review, and cleanup, identifying discrepancies and ensuring alignment between source records and reporting outputs

Supported quality assurance processes, ensuring data accuracy, completeness, and regulatory compliance across reporting cycles

Utilized healthcare systems including Epic (reporting and data retrieval) to locate, extract, and validate patient records

Coordinated with provider offices and internal teams to resolve missing or incomplete data and ensure timely submission

Maintained detailed documentation of retrieval processes, audit findings, and reporting updates

Assisted in preparing data for submission and review, ensuring readiness for audit and regulatory reporting

General Manager Administrative Assistant

Walmart E-Commerce

2018 – 2020 — Atlanta, GA

Supported administrative and operational functions for a high-volume distribution center, partnering directly with the General Manager on daily operations and strategic priorities

Processed and reconciled C-level expense reporting, ensuring financial accuracy and compliance

Managed vendor payments and accrual tracking, supporting financial operations and budget alignment

Developed Excel-based reports, dashboards, and data visualizations, translating operational data into actionable insights

Utilized Workday to support workforce operations, onboarding, and employee data management for 3,000+ employees

Supported employee engagement and onboarding initiatives, improving operational readiness at scale

Acted as liaison between leadership, vendors, and internal teams to ensure alignment on deliverables and timelines

PROJECT EXPERIENCE

Enterprise Workflow Management & Optimization

Designed and managed structured workflows in Adobe Workfront, including task routing, approvals, and milestone tracking

Improved workflow visibility and execution by organizing task hierarchies and dependencies across initiatives

Supported cross-functional alignment, ensuring timely completion of deliverables

CRM Lifecycle & Case Management System

Built and managed CRM workflows in Salesforce to track high-volume case lifecycles

Improved tracking accuracy and reporting consistency through structured data management

Ensured seamless routing and resolution of patient and provider requests

Financial & Operational Reporting System

Developed Excel dashboards and reporting tools to track operational performance, vendor payments, and accruals

Translated raw data into insights to support leadership decision-making

Maintained reporting accuracy across financial and operational workflows

Workforce Operations & Onboarding Coordination

Supported onboarding and engagement initiatives for a workforce of 3,000+ employees

Coordinated workforce data and scheduling using Workday

Improved communication and readiness across large-scale team operations

TECHNICAL SKILLS

Project Tools: Adobe Workfront, Jira (familiar), Asana (familiar)

CRM/ERP: Salesforce, SAP

Data Tools: Excel (Advanced), Tableau (Intermediate), Google Sheets

Other Systems: Workday, Microsoft Office Suite

Data Retrieval: EPIC, Cerner, AllScripts, eClinical Works, nextGen, Athena

CERTIFICATIONS

Adobe Workfront Foundations (Completed)

Adobe Workfront Project Manager (In Progress)

Epic Certified (EHR Systems)

Google Business Intelligence Certificate

IBM Data Science Professional Certificate (In Progress)

Microsoft AI-900 (Planned)

NNA Signing Agent Certification (Expires Feb 2030)

ADDITIONAL EXPERIENCE

Remote Notary Public / Signing Agent & Business Owner

E-Notary Group Corporation — Texas

2025 – Present

Provide mobile and Remote Online Notarization (RON) services using Proof, Snapdocs & Clientele

Manage client scheduling, document workflows, and compliance processes

Build and operate business systems including client intake, CRM, and service delivery

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