Customer Service Representative
Resume:
Papa Ababacar SALL
Personal details
Papa Ababacar SALL
*************@*****.***
DIOUF-Thies Nord
Q3X8+J7F Thies
A A1 B BE C1 C1E
Senegalese
linkedin.com/in/papa-ababacar-
sall-4a4045276
Skills
Computer data entry
Banking software (SI BANQUE II,
AMPLITUDE UP, VBANK)
Great versatility
Ability to work under pressure
Good listening and attentiveness
Complaint processing and problem
solving skills
Languages
French
English
Profile
Employed for more than 14 years in a large microfinance institution in the West African sub-region, I currently hold the position of customer service representative with the responsability of an outstanding loan of more than 2 billion CFA Francs and a customer portfolio of 500 customer-members. with a good command of computer data entry and the use of banking software ( SI BANQUE II, AMPLITUDE UP, VBANK ), I also have a practical experience in several other areas such as retail sales, stock management and manual works as construction laborer and small market gardening area operator. I would like to retrain in the field of warehouse work.
Education
Junior High School Diploma Jun 1981 - Jun 1981
Lycee Van Vollenhoven, Dakar
Baccalaureate in Series A (Letters) Jun 1984 - Jun 1984 Lycee Malick Sy, Thiès
First Year of licence in Law Nov 1984 - Jun 1987
Faculty of Legal and Economic Sciences, Cheikh Anta Diop University, Dakar First Year of licence in Modern Literature Nov 1987 - Jun 1989 Faculty of Letters and Human Sciences, Cheikh Anta Diop University, Dakar Employment
CUSTOMER SERVICE REPRESENTATIVE Sep 2017 - Present Crédit Mutuel du Sénégal, Mbour
Management of a loan of more than 2 billion CFA Francs. I achieve a monthly credit production objective of 75 millions CFA francs. I contribute to maintain a portfolio credit risk rate at a level of 4,3 %, below Central Bank of West African States rate (5 %) and to control the DDC
(Doubtfuf and Disputed) Credits rate below 2,5 % for the 2023 financial year. Management of staff of 10 agents as chief of agency by times. VERSATILE ITINERANT AGENT Jun 2014 - Sep 2017
Crédit Mutuel du Sénégal, Thiès
Ensure additional staff or replacement in the event of a vacant position
(cashier clerk, customer advisor, customer service representative, counter manager, and agency manager).
Directly supervise more than three agents at a time. Support for collection teams and participate in commercial actions. CASHIER AGENT Mar 2010 - Jun 2014
Crédit Mutuel du Sénégal, Kaolack
Conduct counter operations including withdrawal and deposit transactions on branch accounts, check verification, and account maintenance with banking software.
Balance branch accounts at the end of the day and produce cash statements. Support to customer managers for the processing of credit files and recovery of unpaid debts by telephone reminders.
CONSTRUCTION SITE LABORER Jan 2004 - Dec 2009
Consortium d'Entreprises CDE and Others, Thiès
Labor team leader of 4 agents or more by times.
Assistance to masons, shoring and scaffolding, loading of equipment, site clearance work.
Compactor and concrete vibrator engine driver.
CONTRACTUAL SALES AGENT Jan 2000 - Sep 2002
Colgate Palmolive-Nouvelles Savonneries de l'Ouest Africain, Dakar Customer prospection and retail sales.
I prospected and managed a portfolio of around 50 semi-wholesalers and retail stores in 1 month.
Stock merchandising in points of sale plans.
Prepare daily reports and sales sheets, maintain product sheets and sales reports.
Actively participate in commercial operations such as animation and promotions.
OPERATOR OF SMALL EXTENSIVE MARKET
GARDENING AREAS
May 1993 - Dec 2000
Market gardening area of Mboro
Soil preparation and layout.
Nursery culture.
Cultivation of various varieties of vegetables (pepper, green cabbage, potatoes).
Spraying of pesticides.
Internships
Cashier Jan 2010 - Mar 2010
Crédit Mutuel du Sénégal, Kaolack
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