Fixed Term Appointment, Asset Operations, CBO, Technology and

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Requirements

Responsibilities

Handling maker operations for SODD, DL, MRC, UL and Mortgage Products

Handling title documentation receipt, scanning, verification and update in DMS system

Performing LV for loan related products

Reviewing referrals and rejects for branches

Ensuring correctness in Transaction posting

Providing efficient and effective query handling

Maintaining high levels of customer satisfaction by resolving customer inquiries and concerns in a timely and professional manner

Collaborating with cross-functional teams to ensure seamless customer experience

Identifying opportunities for process improvements and implementing them

Adhering to all relevant policies, procedures, and regulatory requirements

Requirements

Minimum 2-3 years of experience in a customer service or operations role, preferably in the banking/financial services industry

Strong attention to detail and ability to work with high accuracy

Excellent communication and interpersonal skills

Proficient in using relevant software and systems

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Proactive problem-solving and decision-making skills

Commitment to providing exceptional customer service

Education Qualification

Minimum Graduate

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Schedule: Full-time

Travel: