Support Analyst

AS400 Production Support Analyst

Long-term contract

Hybrid (Locations: Colombus, OH, Nashville, TN, or Dallas, TX

Brooksource is currently seeking experienced AS400 Production Support Analysts to join our consulting team in support of a large healthcare client. In this role, you will be responsible for managing day-to-day production support activities, including incident resolution, service request handling, and system monitoring for AS400 applications developed in RPG400 and Synon.

This is a hybrid position, with on-site work required Tuesday through Thursday at one of the following preferred locations: Columbus, OH; Nashville, TN; or Dallas, TX. Mondays and Fridays are remote. Candidates in other U.S. locations may be considered based on experience and availability.

Key Responsibilities

Monitor and support AS400-based applications in a high-availability healthcare environment.

Handle incident management, troubleshoot issues, and perform root cause analysis (L1.5/L2 support).

Process and fulfill service requests efficiently and within SLAs.

Work closely with application developers and business stakeholders to ensure system stability.

Maintain documentation of issues, resolutions, and processes.

Participate in on-call support rotations, if needed.

Job Requirements

Minimum of 5 years of experience supporting AS400 environments, preferably in healthcare or other regulated industries.

Strong proficiency in RPG400, Synon/2E, and CL programming.

Experience with production support, incident management tools (e.g., ServiceNow), and root cause analysis methodologies.

Understanding of L1.5/L2 support processes and SLAs.

Strong analytical and troubleshooting skills.

Excellent communication and interpersonal abilities.

Willingness to work a hybrid schedule (on-site Tuesday-Thursday, remote Monday and Friday).

Preferred locations: Columbus, OH; Nashville, TN; or Dallas, TX. Open to highly qualified remote candidates elsewhere in the U.S.

Job Type: Full-time

Pay: $25.00 - $50.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Ability to Commute:

Columbus, OH 43203 (Preferred)

Ability to Relocate:

Columbus, OH 43203: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Columbus, OH 43203

Permanent