Desktop Support Analyst

Job Description

Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

Job Responsibilities

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity

Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software

Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems

Typically resolves issues referred by help desk support

Follows standard procedures and guidelines

Understands how assigned duties relate to others within the team and how the team integrates with related teams

Impacts own team through the quality of the support provided

Recognizes and solves typical problems; selects solutions from established options

Communicates moderately complex information in routine situations, typically within own team

Works under general supervision with limited ability to modify approach

Individual contributor having no supervisory responsibilities; manages own workload

Performs all other duties as assigned by management

Education

High school diploma required; Bachelors preferred

Experience

Typically requires 2+ years of related work experience

AI experience

Full-time