Project Manager, Quality Management (Services)

CAD citizen, PR We are a team of professionals who care about the quality of our work and are globally recognized by best-in-class CSAT.

You will be responsible for leading Canadian and global projects and/or programs, primarily for Fortune 500 companies.

Strong foundational knowledge of ServiceNow: with ability to explain business implications of ServiceNow platform.

Tools & Methodologies: good working knowledge of Agile, SCRUM, SAFe, PMP, Prince 2.

People: mentor more junior team members, act as a role model, be inspiring to others.

Education: bachelor's degree in business, or related field.

MBA preferred.

Years of Experience: 5+ years of program management experience delivering end-user facing products and services.

Ability to wear many hats and learn quickly, and the collaborative leadership skills to lead a change in direction when needed.

Innate curiosity and ability to thrive in ambiguous and rapidly changing startup environment.

Strong project management, leadership, dependency management and cross-group collaboration skills with a track record of managing complex projects with many partners.

Experience across the entire product lifecycle - from project inception to ship and the know-how required to lead your crew to realize your vision.

Strong affinity and experience in user-centered design, UX design and innovating on behalf of the customer is required.

Excellent written and verbal communication & presentation skills through all levels of the organization, technical and non-technical Solid understanding of web and mobile technologies, service operations at scale, and general ability to ramp up and go deep in new technical areas Mix of product thinking, technical depth, user-centric design, analytics, cross-team collaboration, and external customer engagement.

Scrum.