Corporate Trainer,Executive Housekeeper,Event Coordinator |
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Resume Text:
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Sharon D. Guillory
**** **** ******** ***.
Longview, TX 75604
903-***-****
Email: dqqn8y@r.postjobfree.com
Objective: To obtain a rewarding position that will utilize my customer service and supervisory skills to provide for professional and personal growth.
Highlights:
• Able to communicate effectively on all levels.
• Over 8 years of training experience.
• Detail orientated and organized.
• Ability to lead productive teams.
• Exceptional ability to support overall vision and goals.
• Proficient in all Microsoft programs and office management.
Work History:
SuddenLink Communications Tyler, TX
Trainer 4/10-present
• Facilitated new hire training classes for customer service agents.
• Ensured accuracy and consistency in training materials.
• Kept accurate records of attendance and assessments.
• Worked with operations team to ensure training objectives were met.
• Developed and implemented Training Management programs.
Texas Workforce Centers Tyler,TX
WIA Assistant (temporary) 2/10-4/10
• Assisted counselor with all aspects of interviewing processes.
• Maintained files on participants in 6 counties.
• Conducted orientation sessions for participants.
•
Sitel, Inc. Longview, TX
Learning Manager 03/09-12/09
• Responsible for leading the training and development team.
• Supervised 6 Learning Specialists.
• Conducted Train the Trainer sessions.
• Implemented and scheduled all 6-week new hire classes.
• A Sr. Management Team member, worked closely with Operations and HR to ensure consistency in training objectives.
Sitel, Inc. Longview, TX
Learning Specialist 10/08-3/09
• Facilitated 6-week new hire training classes for customer service agents.
• Ensured accuracy and consistency in training materials.
• Kept accurate records of attendance and assessments.
• Worked with operations team to ensure training objectives were met.
Courtyard by Marriott Fort Smith, AR
Executive Housekeeper 10/06-2/08
• Task force member for new hotel openings.
• Responsible for recruitment, selection, and training of 40 associates.
• Managed $100,000 annual budget for 138 room upscale hotel.
• Organized and maintained inventory and monthly invoices.
• Responsible for performance evaluations, coaching and disciplinary actions.
• Conducted daily inspections and room audits to meet Marriott standards.
Health and Human Services Fort Smith, AR
Eligibility Caseworker 07/04-10/05
• Determined eligibility for assistance programs.
• Kept accurate case records while maintaining confidentiality.
• Cooperated with other agencies to ensure guidelines compliance.
• Conducted nutrition, budgeting and job search classes for WTW participants.
Arkansas Workforce Centers Fayetteville, AR
WIA Advisor 03/01-03/03
• Implemented federal funded WIA programs for youth.
• Conducted assemblies and job fairs at area High Schools.
• Partnered with local businesses to provide OJT opportunities and internships.
• Supervised up to 25 participants and conducted follow up services.
• Managed all payroll operations for program participants.
Wal-Mart Stores, Inc. Bentonville, AR
Training and Development 05/99-02/01
• Conducted 3-week training session for buyers and assistants.
• Developed content by conducting need-analysis assessments.
• Facilitated Train the Trainer courses.
• Utilized computer applications for training delivery.
• Worked with Wal-Mart TV to develop distance training for store associates.
Wal-Mart Stores, Inc. Bentonville, AR
Buyer Assistant 02/98-05/99
• Assisted buyer with seasonal department.
• Attended trade shows and met with suppliers to negotiate price and item placement.
• Wrote and tracked purchase orders, kept accurate inventory of sold items.
• Tracked orders and worked with logistics department to ensure delivery.
• High standard of customer service excellence.
Education:
Grayson County College Denison, TX
Business Administration 60 hours completed
Member of Women’s Basketball Team
Management Training:
• Dale Carnegie Leadership Institute-Certification
• Franklin Covey Time Management-Certification
• Leadership and Diversity Training-Certification
• Marriott Executive Brand Training Program-Certification
• Sales Pro and FOSSE Hotel Management Training-Certification
References Available upon Request
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